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For Companies At a Glance
- Tasks: Support logistics operations, coordinate deliveries, and maintain customer relationships.
- Company: Join Yusen Logistics, a leader in innovative supply chain solutions.
- Benefits: Competitive salary, flexible leave, fitness perks, and tailored career development.
- Why this job: Be part of a dynamic team making a real impact in logistics.
- Qualifications: Experience in transport, strong customer service, and IT skills required.
- Other info: Inclusive workplace with opportunities for growth and development.
The predicted salary is between 31530 - 31530 £ per year.
About Us
Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company, we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.
Erith, London
We are now looking for a Transport Clerk to join us on a full‑time, permanent basis, working Monday to Friday, 06:00 to 14:30 at our Erith site.
Benefits
- Salary of £31,530.44 per annum
- Opportunity for unpaid leave
- Employee referral scheme
- Cycle to work scheme
- Critical illness cover
- Free online fitness platform (Pilates & Yoga, mindfulness/meditation, 24/7 support, advice, diet and nutrition)
- On‑site mental health first aiders
- Employee benefits such as free eye test, up to 25 % off gym membership, high street vouchers
- Free access to 24/7 online GP, mental‑health support service, life events counselling, care concierge service
- Tailored development and career opportunities
The Role
As a Transport Clerk, you will provide key logistical support to our customers, ensuring the contract meets expectations and requirements. You will provide admin and operational information, coordinate deliveries, liaise with drivers, and ensure customer requests are met efficiently. You will also manage queries, communicate effectively across teams, and maintain strong working relationships with customers. Acting as the key customer contact for order requests and processing, you will identify and recommend appropriate resolutions to issues and play a vital role in continuous improvement processes and health and safety compliance. Additionally, you will ensure any issues are escalated appropriately to protect service levels and maintain operational excellence.
About You
- Experience in a transport environment
- Good working knowledge of Working Time Regulations and Drivers' hours
- Excellent customer service skills
- Proven ability to interface with customers and drivers
- Strong organisational and communication skills and a detail‑oriented approach
- Proficiency in IT, including Outlook, Excel and PowerPoint
- Flexibility to be able to cover other shift patterns if necessary
We thank all applicants for their interest; however, only those under consideration will be contacted. In Yusen Logistics, we understand the value of utilising AI and other technologies to support the application process but we encourage the candidates to use them to enhance their application and not replace their own effort and authenticity. Therefore, candidates should not rely on AI‑generated responses during the interview process. Yusen Logistics is an equal opportunities employer, who encourages applications from all suitably qualified and eligible applicants regardless of their personal circumstances. We make our recruiting decisions solely based on the skillset and experience. Diversity allows us to create an inclusive environment, where our employees can strive and grow their potential. Yusen Logistics are proud to be a ‘Disability Confident Committed’ employer.
Transport Clerk employer: Yusen Logistics
Contact Detail:
Yusen Logistics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Transport Clerk
✨Tip Number 1
Network like a pro! Reach out to people in the logistics industry, especially those at Yusen Logistics. A friendly chat can open doors and give you insights that might just land you that Transport Clerk role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of Working Time Regulations and Drivers' hours. Show us you know your stuff, and we’ll see you as a strong candidate who’s ready to hit the ground running!
✨Tip Number 3
Practice your customer service skills! Think of scenarios where you’ve had to resolve issues or communicate effectively. We love candidates who can demonstrate their ability to keep customers happy and maintain strong relationships.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Yusen Logistics.
We think you need these skills to ace Transport Clerk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Transport Clerk role. Highlight your experience in a transport environment and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about logistics and how your skills align with our mission at Yusen Logistics. Keep it concise but impactful – we love a good story!
Show Off Your Customer Service Skills: Since this role involves liaising with customers and drivers, make sure to showcase your excellent customer service skills in your application. Share examples of how you've successfully managed queries or resolved issues in the past.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s super easy and ensures your application goes straight to us. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at Yusen Logistics
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of transport regulations and customer service best practices. Familiarise yourself with Working Time Regulations and Drivers' hours, as these are crucial for the role of a Transport Clerk.
✨Showcase Your Communication Skills
Since you'll be liaising with drivers and customers, practice articulating your thoughts clearly. Prepare examples of how you've effectively resolved issues in the past, demonstrating your ability to maintain strong working relationships.
✨Be Organised and Detail-Oriented
Bring along any relevant documents or notes that showcase your organisational skills. During the interview, highlight your attention to detail by discussing how you manage queries and ensure customer requests are met efficiently.
✨Embrace Continuous Improvement
Yusen Logistics values a culture of continuous improvement. Be ready to discuss how you've contributed to process enhancements in previous roles. Show your enthusiasm for finding innovative solutions and your commitment to operational excellence.