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- Tasks: Support quality and compliance in logistics, ensuring high standards and customer satisfaction.
- Company: Yusen Logistics aims to be the world's preferred supply chain logistics company through innovation.
- Benefits: Enjoy 25 days holiday, remote work options, free fitness classes, and health support services.
- Why this job: Join a culture of continuous improvement and make a real impact in supply chain management.
- Qualifications: Ideal for those with experience in quality assessments, customer service, and strong analytical skills.
- Other info: Entry-level position with tailored development opportunities and a commitment to diversity.
The predicted salary is between 24000 - 36000 £ per year.
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The Company
Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company, we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.
As a Quality & Compliance Advisor toy will be helping customers build confidence and trust that Yusen are achieving and maintaining high levels of quality and compliance throughout the supply chain and adhering to all customer SLAs / SLRs, GDP Guidelines and any other applicable regulations.
This is a full time role working Monday to Friday 08:00am – 16:30 pm, with three days working from home and two days in the office (subject to business requirements). The salary for this role is £30,000
The Benefits
- 25 days\’ holiday (excluding bank holidays) and 5 days Volunteer Leave per year
- Opportunity for Unpaid Leave
- Up to 10 days international remote working*
- Free Eye Test *
- Employee Referral Scheme
- Cycle to Work scheme
- Critical Illness Cover
- Free online Fitness Platform i.e., Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet and Nutrition
- On Site Mental health First Aiders
- Health cash plan
- Employee benefits i.e., Free eye test*, up to 25% off gym membership, high street vouchers
- Free access to 24/7 online GP, mental health support service, Life Events Counselling, Care Concierge Service
- Tailored development and career opportunities
The Role:
- Ensuring all complaints received from internal and external stakeholders are accurately recorded on the internal EQMS system in a timely manner.
- Undertake all required investigations (using root cause analysis tools and CAPA management techniques)
- Recommended corrective action and ensure all investigations are completed within expected timelines.
- Provide coaching and support to Quality and Compliance Advisors on all investigations and CAPAs, ensuring a uniformed approach to all reports.
- Escalate to the Quality & Compliance Supervisor in a timely manner any potential serious contraventions / complaints and where SLA’s are unlikely to be achieved.
- Conducting and supporting internal audits and self-inspections.
- Ensure all verbal and written communication with both internal and external stakeholders is carried out in a professional manner.
- As necessary provide regular updates to customers during the investigation process also present investigation findings within review meetings, discuss any progress and formulate action plans
About you:
- Previous roles that include quality assessments; analytical evaluations; customer service; and complaints management, would be advantageous.
- An understanding of GDP Guidelines and MHRA regulations would also be beneficial
- Strong attention to detail
- Good analytical skills
- Strong customer service
- IT literate in MS Office suite
- Confident written and oral communication skills.
Yusen Logistics is an equal opportunities employer which encourages applications from all suitably qualified and eligible applicants regardless of their personal circumstances. We make our recruiting decisions solely based on the skillset and experience. Diversity allows us to create an inclusive environment, where our employees can strive and grow their potential.
Seniority level
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Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
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Job function
Finance and Sales
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Industries
Transportation, Logistics, Supply Chain and Storage
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Quality & Compliance Advisor employer: Yusen Logistics
Contact Detail:
Yusen Logistics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality & Compliance Advisor
✨Tip Number 1
Familiarise yourself with GDP Guidelines and MHRA regulations, as these are crucial for the Quality & Compliance Advisor role. Understanding these regulations will not only help you in interviews but also demonstrate your commitment to compliance.
✨Tip Number 2
Highlight any previous experience in quality assessments or complaints management during your conversations. Be ready to discuss specific examples of how you've successfully handled similar situations in the past.
✨Tip Number 3
Prepare to showcase your analytical skills by discussing tools or techniques you've used for root cause analysis and CAPA management. This will show that you have the practical knowledge needed for the role.
✨Tip Number 4
Engage with current employees on platforms like LinkedIn to gain insights into the company culture at Yusen Logistics. This can help you tailor your approach and demonstrate your enthusiasm for being part of their team.
We think you need these skills to ace Quality & Compliance Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Quality & Compliance Advisor at Yusen Logistics. Highlight your relevant experience in quality assessments, customer service, and complaints management in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your analytical skills, attention to detail, and any familiarity with GDP Guidelines and MHRA regulations.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for quality and compliance. Mention specific examples from your past roles that demonstrate your ability to handle investigations and provide coaching.
Proofread Your Application: Ensure your application is free from grammatical errors and typos. A well-written application reflects your attention to detail, which is crucial for the role you're applying for.
How to prepare for a job interview at Yusen Logistics
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Quality & Compliance Advisor. Familiarise yourself with key concepts like GDP Guidelines and CAPA management techniques, as these will likely come up during your interview.
✨Showcase Your Analytical Skills
Prepare to discuss your previous experiences with quality assessments and analytical evaluations. Be ready to provide examples of how you've used root cause analysis tools in past roles to resolve issues effectively.
✨Communicate Professionally
Since the role involves significant communication with both internal and external stakeholders, practice articulating your thoughts clearly and professionally. Consider preparing a few scenarios where you successfully managed customer complaints or escalated issues.
✨Demonstrate Attention to Detail
Quality and compliance require a keen eye for detail. During the interview, highlight instances where your attention to detail made a difference in your work, whether in documentation, audits, or investigations.
