At a Glance
- Tasks: Be the friendly face of our company, welcoming visitors and managing communications.
- Company: Join Yusen Logistics, a leader in innovative supply chain solutions.
- Benefits: Enjoy 25 days holiday, flexible hours, and wellness initiatives.
- Other info: Opportunities for career growth in a diverse and inclusive environment.
- Why this job: Make a great first impression and be part of a supportive team.
- Qualifications: Strong communication skills and a positive attitude are essential.
The predicted salary is between 27745 - 27745 £ per year.
The Company
Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.
We are looking for a Receptionist at our Sustainable Distribution Centre (SDC), Unit 4, Roman Road, Milton Malsor, Northampton, NN7 2FR site on a full time, permanent basis.
The post holder will be the first point of contact for all visitors and callers to Head office and site, ensuring all security and safety procedures are adhered to. We’re looking for someone who can think on their feet, solve problems and who has a reassuring manner. You will be working from the hours of 8am-4pm with overtime being offered if needed to attend site earlier.
The role will offer a salary of £27,745.23 per annum pro rata.
What does the role entail?
- Meeting and greeting customers/visitors and directing them to the right department/team, ensuring they receive a great first impression as you will be their initial point of contact
- Answering queries via telephone, email and face to face, relaying messages to the relevant department/ team
- Maintaining employee/visitor meeting room calendars
- Monitoring the generic email inbox and making sure correspondence is dealt with in a timely manner
- Liaising with third parties in regards to bookings and ordering supplies
- Maintaining the Weekly Logs for the PO’s for above
- Liaising between contractors/Site Services (Maintenance)/cleaning company
- Administering and maintaining part of the site maintenance log
- Administer sign in/out system and advise of all Health & Safety requirements
- Ad hoc general administration: Contractor required permits, paperwork, scanning, printing, photocopying, Filing etc
What are we looking for?
- Excellent communication skills in both oral and written form
- Polite, well-mannered and well presented
- A strong team player
- Computer literate with systems and MS packages
- Strong attention to detail
- Demonstrate experience of building positive working relationships and promoting team spirit
- Problem solving and decision making skills
- Excellent people skills with the ability to build good rapport
- Able to prioritise own workload, effectively managing multiple tasks
What we offer:
- Flexibility
- 25 days holiday pro rata (excluding bank holidays)
- Company Pension Scheme
- Employee benefits i.e. Discount schemes including E-vouchers and gift cards, gym membership as well as a recognition platform
- Critical Illness Cover
- Tailored development and career opportunities
- Company sick pay*
- Employee Wellness initiatives – WeCare - includes 24/7 online GP, mental health support service, get fit programme and more
Yusen Logistics is an equal opportunities employer that encourages applications from all suitably qualified and eligible applicants regardless of their personal circumstances. We make our recruiting decisions solely based on skill set and experience. Diversity allows us to create an inclusive environment where our employees can strive and grow their potential.
Receptionist in Northampton employer: Yusen logistics
Yusen Logistics is an exceptional employer, dedicated to fostering a culture of continuous improvement and employee well-being. With a comprehensive benefits package that includes health cash plans, tailored development opportunities, and a commitment to work-life balance, our Grange Park, Northampton site offers LGV Class 1 Drivers a supportive environment where they can thrive and advance their careers. Join us in making meaningful connections within the logistics industry while enjoying a rewarding and fulfilling work experience.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Northampton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Yusen logistics. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Yusen logistics before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist in Northampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Yusen logistics:Your cover letter is your chance to shine! Tell us why you want to work at Yusen logistics specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Yusen logistics!
How to prepare for a job interview at Yusen logistics
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
