At a Glance
- Tasks: Be the friendly face of our company, welcoming visitors and managing communications.
- Company: Join Yusen Logistics, a leader in innovative supply chain solutions.
- Benefits: Enjoy 25 days holiday, flexible hours, and great employee perks.
- Other info: Opportunities for career growth and personal development await you.
- Why this job: Make a positive impact as the first point of contact in a dynamic environment.
- Qualifications: Strong communication skills and a team player attitude are essential.
The predicted salary is between 27745 - 27745 £ per year.
Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.
We are looking for a Receptionist at our Grange Park 2 (NN4 5BF) site on a full time, permanent basis. The post holder will be the first point of contact for all visitors and callers to Head office and site, ensuring all security and safety procedures are adhered to. The role will work from 8am-4pm with overtime offered if needed to attend site earlier. The position offers a salary of £27,745.23 per annum pro rata.
Responsibilities:
- Meet and greet customers/visitors, directing them to the right department/team, ensuring they receive a great first impression.
- Answer queries via telephone, email and face to face, relaying messages to the relevant department/team.
- Maintain employee/visitor meeting room calendars.
- Monitor the generic email inbox and ensure correspondence is dealt with in a timely manner.
- Liaise with third parties regarding bookings and ordering supplies.
- Maintain Weekly Logs for the PO’s.
- Liaise between contractors, Site Services (maintenance) and cleaning company.
- Administer part of the site maintenance log.
- Administer the sign‑in/out system and advise of all Health & Safety requirements.
- Perform ad‑hoc general administration: contractor required permits, paperwork, scanning, printing, photocopying, filing, etc.
Qualifications:
- Excellent communication skills in both oral and written form.
- Polite, well‑mannered and well presented.
- A strong team player.
- Computer literate with systems and MS packages.
- Strong attention to detail.
- Demonstrated experience of building positive working relationships and promoting team spirit.
- Problem‑solving and decision‑making skills.
- Excellent people skills with the ability to build good rapport.
- Ability to prioritise own workload, effectively managing multiple tasks.
Benefits:
- Flexibility.
- 25 days holiday pro rata (excluding bank holidays).
- Company Pension Scheme.
- Employee benefits including discount schemes, e‑vouchers and gift cards, gym membership and a recognition platform.
- Critical Illness Cover.
- Tailored development and career opportunities.
- Company sick pay.
Receptionist in Northampton employer: Yusen logistics
Yusen Logistics is an exceptional employer, fostering a culture of continuous improvement and innovation at our Grange Park site. As a Receptionist, you will be the welcoming face of our organisation, benefiting from a supportive work environment that values flexibility, offers tailored career development opportunities, and provides a comprehensive benefits package including generous holiday allowance and employee discounts. Join us to make meaningful connections while contributing to our mission of becoming the world’s preferred supply chain logistics company.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Northampton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Yusen logistics. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Yusen logistics before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist in Northampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Yusen logistics:Your cover letter is your chance to shine! Tell us why you want to work at Yusen logistics specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Yusen logistics!
How to prepare for a job interview at Yusen logistics
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
