Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead operations support and drive productivity improvements in a dynamic logistics environment.
- Company: Join Yusen Logistics, a forward-thinking supply chain leader committed to innovation.
- Benefits: Enjoy competitive salary, health cover, 25 days holiday, and remote work options.
- Why this job: Make a real impact on logistics while shaping the future of sustainable distribution.
- Qualifications: Experience in warehouse operations and strong communication skills are essential.
- Other info: Be part of a diverse team that values continuous improvement and personal growth.
The predicted salary is between 36000 - 60000 £ per year.
The company Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company, we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.
We are looking for an Operations Support Manager in our Sustainable Distribution Centre (NN7 2FR) - a role with real influence, purpose, and the flexibility to work remotely one day per week (subject to business requirements). During the first six months, the position holder will play a key part in our Tilbrook (MK7 8BN) site, supporting the relocation of operations to the SDC and helping shape the future of our logistics environment. Reporting to the Contract Manager, the Operations Support Manager will be a driving force behind productivity improvements, best practice implementation, WMS reporting, and Continuous Improvement initiatives. You’ll collaborate closely with Finance, Compliance and Audit teams to ensure smooth, effective day to day operations - all while contributing to a culture where people feel supported, empowered, and set up to succeed.
The role will offer a salary of £44,987.25.
Why work for us (Benefits)
- Individual health cover
- Free Eye Test
- 25 days’ holiday (excluding bank holidays) and 5 days Volunteer Leave per year
- Opportunity for Unpaid Leave
- Up to 10 days international remote working
- Critical Illness Cover
- Health cash plan
- MyStrength Wellbeing App
- Free online Fitness Platform i.e. Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet and Nutrition
- On Site Mental health First Aiders
- Employee benefits i.e. Free eye test, up to 25% off gym membership, high street vouchers
- Free access to 24/7 online GP, mental health support service, Life Events Counselling, Care Concierge Service, Health Cash Plan, Karo Health.
- Tailored development and career opportunities
Key responsibilities
- Assist Senior Management in the development of budgets and cost reductions.
- Assess capacity and develop operational plans and forecasts based on future demand.
- Monitor processes for capacity and demand, identify constraints and provide clear analysis.
- Provide project support as required, including implementation activities at a new site.
- Create engaging and effective solutions for training and developing employees.
- Ensure all appropriate legislative changes are understood and implemented, liaising with your Line Manager and relevant departments.
Continuous Improvement
- Proactively seek opportunities to enhance processes and procedures, driving efficiency and elevating customer service.
- Support the development of additional logistics revenue opportunities with the customer.
- Analyse and champion improvements within Yusen’s quality management system.
Health and Safety (H&S)
- Ensure all health and safety procedures are followed, including PPE, and take action where improvements are needed.
- Ensure equipment checks are completed in line with procedure, maintaining a safe working environment for all colleagues.
- Maintain and update site Risk Assessments, Safe Systems of Work and working instructions.
Company Procedures
- Ensure all company procedures are followed, including HR processes and standards of behaviour — supporting investigations and disciplinary hearings where required.
- Ensure consistent 5S compliance – Sort, Straighten, Sustain, Standardise, Shine.
Communication
- Ensure business communications are cascaded clearly and effectively to relevant team members.
- Ensure contracts, customers and management are updated where necessary regarding discrepancies or damages.
- Deliver confident, engaging presentations to internal and external stakeholders.
Key requirements
- Good level of education, with strong written and verbal English skills.
- Previous warehouse experience, including leading and implementing CI initiatives.
- Experience in a customer focused supervisory role.
- Ability to confidently lead client face to face meetings independently and build customer rapport.
- Experience working with 4PL companies.
- Skilled in WMS reporting, compiling statistics and conducting trend analysis.
- Experience using Power BI or similar systems.
- Experience working within a shared customer office environment (advantageous).
- Excellent knowledge of Microsoft packages.
- Strong team working skills.
- Confident decision making, both independently and at pace.
Please note that applicants must have the legal right to work in the UK, as we are unable to offer visa sponsorship for this position.
At Yusen Logistics, we understand the value of utilising AI and other technologies to support the application process. Still, we encourage candidates to use them to enhance their applications rather than replace their own effort and authenticity. Therefore, candidates should not rely on AI-generated responses during the interview process.
DISABILITY CONFIDENT
Yusen Logistics is an equal opportunities employer that encourages applications from all suitably qualified and eligible applicants, regardless of their personal circumstances. We make our recruiting decisions solely based on skillset and experience. Diversity allows us to create an inclusive environment where our employees can strive and grow their potential. Yusen Logistics are proud to be a ‘Disability Confident Committed’ employer.
Operations Support Manager in Northampton employer: Yusen Logistics
Contact Detail:
Yusen Logistics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Manager in Northampton
✨Tip Number 1
Network like a pro! Reach out to people in the logistics industry, especially those at Yusen Logistics. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by researching Yusen's values and recent projects. Show us how your skills align with their mission to become the world’s preferred supply chain logistics company.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We want to see your personality shine through, so don’t be afraid to let your passion for operations support show!
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of our team.
We think you need these skills to ace Operations Support Manager in Northampton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills and experiences align with the Operations Support Manager role. We want to see how you can contribute to our mission of becoming the world’s preferred supply chain logistics company.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you've driven productivity improvements or implemented best practices in previous roles. We love seeing concrete results that demonstrate your impact!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon unless it's relevant to the role. We appreciate a well-structured application that’s easy to read.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Yusen Logistics
✨Know Your Operations Inside Out
Before the interview, dive deep into Yusen Logistics' operations and their approach to supply chain management. Familiarise yourself with their Continuous Improvement initiatives and how you can contribute to enhancing productivity and efficiency.
✨Showcase Your Leadership Skills
As an Operations Support Manager, you'll need to demonstrate your ability to lead and implement changes. Prepare examples from your past experiences where you've successfully led teams or projects, especially in a warehouse or logistics environment.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and decision-making abilities. Think of scenarios where you've had to analyse data or trends, and be ready to discuss how you approached those situations and what outcomes you achieved.
✨Communicate Clearly and Confidently
Effective communication is key in this role. Practice delivering clear and engaging presentations, as well as articulating your thoughts on complex topics. This will help you build rapport with the interviewers and showcase your ability to convey information effectively.
