Key Accounts Coordinator in Northampton

Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. We are dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.

In this role, you will deliver a high-quality Freight Forwarding service to the Key Account customer, building strong relationships with clients, suppliers and internal teams while developing specialist industry knowledge to support operational excellence. This is a full-time, permanent position offering a salary range of £26,485.60 to £29,000, depending on experience. The role is Monday to Friday and includes up to 3 remote working days per week, subject to business requirements.

Responsibilities

• Coordinate, schedule, book, and manage daily container movements on behalf of Supply Chain Management Service clients.
• Handle all daily operational tasks and client enquiries accurately and courteously.
• Ensure the highest standards of customer experience are met at all times.
• Communicate and escalate all relevant information to team members.
• Ensure all information is consistently accurate and that high operational service standards are maintained at all times.
• Adhere to all deadlines and follow established SOPs.
• Ensure all departmental administrative tasks are completed within agreed timescales.
• Prepare KPI Reports and present to clients as required.
• Monitor and control all service costs.

Administration

• Create and maintain worksheets documenting all daily movements.
• Accurately record all information received from clients and suppliers.
• Maintain systems with accurate and real-time data.
• Always take responsibility for themselves and others, observing Health and Safety and any related laws governing the workplace.
• Any other duties reasonably requested by the Team Leader and Management.

Key requirements

• Experience in freight forwarding, supply chain, or logistics is essential.
• Highly organised, with the ability to work under pressure and consistently meet deadlines.
• Proficient in Microsoft Excel.
• Demonstrated strong customer service skills.
• Strong numeracy/literacy.
• Ability to analyse issues and apply effective problem-solving techniques.
• Shows professionalism in interactions with colleagues and clients.
• Meticulous with a strong eye for detail.

What we offer

• 25 days’ holidays (excluding bank holidays) and 5 days Volunteer Leave per year.
• Opportunity for Unpaid Leave.
• Critical Illness Cover.
• MyStrength Wellbeing App.
• Free online Fitness Platform, i.e. Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet and Nutrition.
• On-Site Mental Health First Aiders.
• Employee benefits, i.e. Free eye test, up to 25% off gym membership, high street vouchers.
• Free access to 24/7 online GP, mental health support service, Life Events Counselling, Care Concierge Service.
• Tailored development and career opportunities.
• Karo Health Health Cash Plan.

Please note that applicants must have the legal right to work in the UK, as we are unable to offer visa sponsorship for this position.

At Yusen Logistics, we understand the value of utilising AI and other technologies to support the application process. Still, we encourage candidates to use them to enhance their applications rather than replace their own effort and authenticity. Therefore, candidates should not rely on AI-generated responses during the interview process.

DISABILITY CONFIDENT

Yusen Logistics is an equal opportunities employer that encourages applications from all suitably qualified and eligible applicants, regardless of their personal circumstances. We make our recruiting decisions solely based on skillset and experience. Diversity allows us to create an inclusive environment where our employees can strive and grow their potential. Yusen Logistics are proud to be a ‘Disability Confident Committed’ employer.