At a Glance
- Tasks: Provide 2nd line IT support and troubleshoot issues in a cutting-edge logistics facility.
- Company: Join Yusen Logistics, a leader in innovative supply chain solutions.
- Benefits: Enjoy 25 days holiday, remote work options, and wellness programmes.
- Other info: Great career growth opportunities in a diverse and inclusive environment.
- Why this job: Make a real impact in tech while supporting a dynamic team.
- Qualifications: MCSE certification or equivalent experience in IT support required.
The predicted salary is between 32800 - 32800 € per year.
Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.
We are looking for an IT Support Analyst 2nd Line for our Sustainable Distribution Centre site in Northampton (NN7 2QA) to support the IT and infrastructure needs of a cutting‑edge logistics facility. The position holder will troubleshoot and fix individual and business IT issues, identify trends in tickets and work to resolve broader issues. The position will offer a salary of £32,800.
What we offer:
- 25 days holiday (excluding bank holidays) and 5 days volunteer leave per year
- Opportunity for unpaid leave
- Up to 10 days international remote working
- Free eye test
- Employee referral scheme
- Cycle to work scheme
- Critical illness cover
- Free online fitness platform i.e., Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet and nutrition
- On‑site mental health first aiders
- Employee benefits i.e., free eye test, up to 25% off gym membership, high street vouchers
- Free access to 24/7 online GP, mental health support service, life events counselling, care concierge service, health cash plan, Karo Health
- Tailored development and career opportunities
Key responsibilities:
- IT infrastructure support
- Managing local site‑related projects, from inception to delivery
- Working with project teams to transition projects into BAU, ensuring that documentation is maintained and updated
- Provide 2nd‑line user, hardware, software, and network support for Yusen staff across multiple sites via our incident and request management system (Service Now), phone and email
- To provide infrastructure support to identify and resolve problems quickly (software, hardware and network)
- Basic networking and network fault troubleshooting skills, e.g. IP addressing, diagnostic tools, VLANs, protocols, wireless, switching and routing
- Work with the team to handle ongoing maintenance, e.g. service pack installations, hotfixes, software upgrades, etc
- Ensure that anti‑virus tools are up to date across the estate
- Work as part of the team to distribute knowledge, ensure training is given to 1st line support, and work with 3rd line to increase your knowledge
- Ensure infrastructure work instructions are always fully and accurately documented in a consistent manner
- Ensure all policies and procedures for change management are adhered to
- Supporting out of hours as required
- Continuous improvement
- Maintain up‑to‑date knowledge of industry trends and initiatives, recommending and implementing as appropriate to ensure we remain current with new technology
- Continuously look to improve processes and procedures to drive efficiency and improvement in business operation and customer service
- Policy & procedures – ensure that all company procedures are always followed, including people processes, performance, etc.
- Health & safety – ensure all health and safety procedures are adhered to, including PPE, taking appropriate action where procedures are not being adhered to or could be improved
- Ensure all equipment checks are carried out in accordance with procedure, taking appropriate action to ensure a safe working environment for all employees
Key requirements:
- MCSE certification, equivalent industry‑recognised qualification or equivalent industry experience
- Relevant IT support experience ideally within 2nd line setup
- Experience in computer hardware/software innovation and delivery
- Good knowledge of Active Directory/Entra user/group management
- A strong focus on service delivery and customer satisfaction
- Attention to detail with a methodical and thorough approach to work
- Strong written and verbal communication skills
- Ability to perform complex troubleshooting to isolate, diagnose and correct problems
- Able to use initiative to find and implement solutions
- TCP/IP and networking
- Disaster recovery and business continuity planning
- Understanding of the Internet and related technologies as well as cloud‑based asset management tools (e.g. Intune/42 Gears)
- Strong customer service and communication skills (both verbal and written)
- Customer and delivery‑focused
- Good interpersonal, project management and presentation skills
- Flexible and willing to learn new technologies and applications
- Full driving licence as role will require occasional travel around the UK
Please note, applicants must have the legal right to work in the UK, as we are unable to offer visa sponsorship for this position. Yusen Logistics is an equal opportunities employer, who encourages applications from all suitably qualified and eligible applicants regardless of their personal circumstances. We make our recruiting decisions solely based on the skillset and experience. Diversity allows us to create an inclusive environment, where our employees can strive and grow their potential. Yusen Logistics are proud to be a ‘Disability Confident Committed’ employer.
IT Support Analyst 2nd Line in Northampton employer: Yusen Logistics
Yusen Logistics is an exceptional employer, fostering a culture of continuous improvement and innovation at our Sustainable Distribution Centre in Northampton. We offer a comprehensive benefits package, including generous holiday allowances, mental health support, and tailored career development opportunities, all within a collaborative and inclusive work environment that values diversity and employee growth.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst 2nd Line in Northampton
✨Tip Number 1
Network like a pro! Attend industry meetups or online webinars related to IT support. You never know who might be looking for someone with your skills, and it’s a great way to get your foot in the door.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects and troubleshooting successes. This gives potential employers a taste of what you can do beyond just a CV.
✨Tip Number 3
Don’t just apply – engage! When you find a job on our website, reach out to current employees on LinkedIn. Ask them about their experiences and express your interest in the role. It shows initiative and can help you stand out.
✨Tip Number 4
Prepare for the interview like it’s a tech challenge! Brush up on common IT support scenarios and be ready to demonstrate your problem-solving skills. Practice explaining your thought process clearly and confidently.
We think you need these skills to ace IT Support Analyst 2nd Line in Northampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Analyst role. Highlight your relevant experience, especially in 2nd line support and any specific skills mentioned in the job description, like Active Directory or troubleshooting.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your skills align with Yusen Logistics' mission of continuous improvement. Keep it concise but impactful.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled complex IT issues in the past. This will demonstrate your ability to troubleshoot effectively and show that you’re a proactive problem-solver.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Yusen Logistics
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around 2nd line support. Familiarise yourself with troubleshooting techniques for hardware, software, and network issues. Being able to discuss your experience with tools like Active Directory and your understanding of TCP/IP will show you're ready for the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex IT issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your ability to isolate and diagnose problems effectively, which is crucial for this position.
✨Emphasise Customer Service
Yusen Logistics values customer satisfaction, so be ready to talk about your approach to service delivery. Share instances where you've gone above and beyond to assist users, and highlight your communication skills. This will show that you understand the importance of a user-focused mindset.
✨Be Ready to Discuss Continuous Improvement
Since the company is dedicated to continuous improvement, think about how you've contributed to process enhancements in your previous roles. Prepare to discuss any initiatives you've taken to improve efficiency or customer service, as this aligns perfectly with their culture.
