Yusen Logistics is seeking an IT Service Desk Team Leader to guide day-to-day Service Desk operations at Grange Park, Northampton. The role involves developing the Service Desk team, managing tickets and SLAs, and acting as escalation point for complex issues across Microsoft 365, endpoints, and ITSM processes.
The successful candidate will lead service delivery, collaborate with Level 2 teams, and drive continuous improvement while ensuring excellent customer service and adherence to procedures.
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IT Service Desk Team Leader: Lead & Elevate Support in Northampton employer: Yusen logistics
At iPipeline, we pride ourselves on being a global leader in technology and innovation within the life insurance and financial services sectors. Our vibrant work culture fosters creativity and collaboration, ensuring that every employee feels valued and included. With a strong commitment to professional development, we offer numerous growth opportunities and a supportive environment that empowers our team to thrive and make a meaningful impact.
