At a Glance
- Tasks: Manage IT service delivery and build strong relationships with stakeholders.
- Company: Join Yusen Logistics, a leading supply chain logistics company.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Other info: Opportunity to improve IT services and work with a collaborative team.
- Why this job: Make a real impact by driving service excellence in an international setting.
- Qualifications: Degree or equivalent experience in IT Service Delivery and strong ITIL knowledge.
The predicted salary is between 57704 - 70528 £ per year.
- IT SERVICE DELIVERY MANAGER
- The Company
Yusen Logistics is working to become the world’s preferred supply chain logistics company.
Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services.
As a company, we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.
As we continue to strengthen our European IT organisation, we are looking for an IT Service Delivery Manager to join our team, UK.
This is an exciting opportunity for someone who enjoys building strong stakeholder relationships, driving service excellence and continuously improving IT service delivery in an international environment.
Your Role
As IT Service Delivery Manager, you will play a key role in ensuring the consistent delivery of high-quality IT services across Yusen Logistics Europe.
Acting as the primary point of contact for operational IT services, you will work closely with internal stakeholders, Service Desk teams and external suppliers to ensure services are delivered efficiently and in line with agreed service levels.
Alongside managing day-to-day service delivery, you will identify opportunities for improvement, drive operational excellence and support the ongoing development of IT Service Management processes across the organisation.
Key Responsibilities
- Manage the day-to-day delivery of IT services, ensuring agreed service levels and customer expectations are consistently achieved.
- Build and maintain strong relationships with internal stakeholders, business users and external suppliers.
- Monitor service performance, analyse KPIs and implement continuous improvement initiatives.
- Support the development and implementation of IT service delivery strategies, policies and procedures.
- Identify service risks and proactively implement corrective and preventative actions.
- Ensure compliance with IT governance, industry standards and IT Service Management best practices.
- Support key ITIL processes, including Major Incident, Change and Risk Management when required.
- Maintain accurate documentation, records and service management processes.
- Drive a customer-focused culture and continuously improve the quality and efficiency of IT services.
Who You Are
- Degree qualified or equivalent through relevant experience.
- Previous experience within IT Service Delivery, IT Operations or Helpdesk Management.
- Strong practical knowledge of ITIL and IT Service Management (ITSM).
- Experience working with Service Now or a similar ITSM platform.
- Strong stakeholder management skills with the ability to influence colleagues and suppliers at different organisational levels.
- Customer-focused with excellent communication and relationship-building skills.
- Experience driving service improvements and implementing change.
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IT Service Delivery Manager in Northampton employer: Yusen logistics
Yusen Logistics is an exceptional employer, dedicated to fostering a culture of continuous improvement and employee well-being. With a comprehensive benefits package that includes health cash plans, tailored development opportunities, and a commitment to work-life balance, our Grange Park, Northampton site offers LGV Class 1 Drivers a supportive environment where they can thrive and advance their careers. Join us in making meaningful connections within the logistics industry while enjoying a rewarding and fulfilling work experience.
