At a Glance
- Tasks: Provide top-notch admin support and manage customer queries with professionalism.
- Company: Join Yusen Logistics, a leader in innovative supply chain solutions.
- Benefits: Enjoy 25 days holiday, free fitness access, and tailored career development.
- Other info: Diverse and inclusive workplace with opportunities for growth.
- Why this job: Be the key contact for customers and build lasting relationships in a dynamic environment.
- Qualifications: Excellent communication skills and proficiency in MS Office required.
The predicted salary is between 31500 - 38500 £ per year.
Yusen Logistics is working to become the world’s preferred supply chain logistics company.
Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services.
As a company we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.
We are looking for a Customer Service Administrator (maternity cover) to join our team.
The ideal candidate will be meticulous and must be an excellent communicator; someone who is articulate.
You will be predominantly based within our GP2 site Cheaney Dr, Northampton NN4 5FB, UK.
The office hours will be Monday- Friday 9am- 5pm.
The salary for this role is £27745.23
What you will do
- Provide effective, efficient, timely and professional administrative support to meet customer contract requirement.
Planning deliveries based on product availability and customer requests both inbound and outbound.
- Inbox and email management
- Prepare and processing relevant delivery documents.
- Deal with customer queries about deliveries and collections and ensure that all all-relevant reports are sent to the customer at the agreed times
- Develop and maintain excellent customer relationships, acting as the key customer contact for delivery
- Ensure all reports are updated and shared in accordance with departmental procedures
- Raising any perceived or actual problems with line manager at the earliest opportunity to effect timely resolution
- Maintain and improve current working relationships with all stakeholders, ensuring a professional standard of communication in a timely manner, building trust confidence
Key Skills/experience
- Excellent Customer Service Skills
- A proficient user of the wider MS Office programmes- Excel
- A good team player with a strong work ethic
- Ability to work under pressure and meet the deadlines
- Excellent communication skills, both written and verbal
- Ability to work on own initiative as well as part of a team
- Self-motivated with a can-do attitude
- Experience of working in a fast-paced environment
- Company Benefits
- 25 days' holiday (excluding bank holidays)
- Opportunity for Unpaid Leave
- Free Eye Test *
- Employee Referral Scheme
- Cycle to Work scheme
- Critical Illness Cover
- Free online Fitness Platform i. e., Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet and Nutrition
- On Site Mental Health First Aiders
- Employee benefits i. e., Free eye test*, up to 25% off gym membership, high street vouchers
- Free access to 24/7 online GP, mental health support service, Life Events Counselling, Care Concierge Service
- Tailored development and career opportunities
Please note, applicants must have the legal right to work in the UK, as we are unable to offer visa sponsorship for this position.
At Yusen Logistics, we understand the value of utilising AI and other technologies to support the application process, but we encourage candidates to use them to enhance their application and not replace their own effort and authenticity.
Therefore, candidates should not rely on AI-generated responses during the interview process.
Yusen Logistics is an equal opportunities employer, who encourages applications from all suitably qualified and eligible applicants regardless of their personal circumstances.
We make our recruiting decisions solely based on skillset and experience.
Diversity allows us to create an inclusive environment where our employees can strive and grow their potential.
Yusen Logistics are proud to be a ‘Disability Confident Committed’ employer.
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Customer Service Adminstrator- GP2 in Northampton employer: Yusen logistics
Yusen Logistics is an exceptional employer, dedicated to fostering a culture of continuous improvement and employee well-being. With a comprehensive benefits package that includes health cash plans, tailored development opportunities, and a commitment to work-life balance, our Grange Park, Northampton site offers LGV Class 1 Drivers a supportive environment where they can thrive and advance their careers. Join us in making meaningful connections within the logistics industry while enjoying a rewarding and fulfilling work experience.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Adminstrator- GP2 in Northampton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Yusen logistics. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Yusen logistics before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Adminstrator- GP2 in Northampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Yusen logistics:Your cover letter is your chance to shine! Tell us why you want to work at Yusen logistics specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Yusen logistics!
How to prepare for a job interview at Yusen logistics
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
