At a Glance
- Tasks: Lead pharmaceutical logistics operations and ensure top-notch service delivery across multiple contracts.
- Company: Join Yusen Logistics, a forward-thinking supply chain leader committed to innovation and improvement.
- Benefits: Enjoy competitive salary, health cover, 25 days holiday, and tailored career development opportunities.
- Other info: Diverse and inclusive workplace with excellent growth potential.
- Why this job: Make a real impact in logistics while enjoying flexibility with hybrid working and international travel.
- Qualifications: Experience in logistics management, strong communication skills, and a knack for continuous improvement.
The predicted salary is between 40000 - 45000 £ per year.
The Company
Yusen Logistics is working to become the world’s preferred supply chain logistics company.
Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services.
As a company we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.
The Role
We are looking for a 4PL Contract Operations Manager to be based at our Northampton SDC site (NN7 2FR).
This is a hybrid role with up to three days remote working per week (subject to business requirements).
It also requires regular travel to visit customers, including frequent European travel.
As a 4PL Contract Operations Manager, you will manage key pharmaceutical logistics activities across multiple contracts, ensuring the successful delivery of operational, service, quality and financial objectives across the customers' supply chain.
Working closely with the 4PL Contract Manager, customers, carriers, suppliers and internal support functions, the role will lead the management of contractual performance, service delivery, customer escalation management and continuous improvement initiatives.
This is a full-time, permanent position offering a salary of £40,000 to £45,000 (depending on experience). The core working hours are Monday to Friday, 09:00 to 17:00.
- The Benefits
- Individual health cover
- Free Eye Test *
- 25 days’ holiday (excluding bank holidays) and 5 days Volunteer Leave per year
- Opportunity for Unpaid Leave
- Up to 10 days international remote working*
- Critical Illness Cover
- Health cash plan
- My Strength Wellbeing App
- Free online Fitness Platform i. e. Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet and Nutrition
- On Site Mental health First Aiders
- Employee benefits i. e. Free eye test*, up to 25% off gym membership, high street vouchers
- Free access to 24/7 online GP, mental health support service, Life Events Counselling, Care Concierge Service, Health Cash Plan, Karo Health.
- Tailored development and career opportunities
Key Responsibilities
- Manage and lead the achievement of contractual SLAs and KPIs across multiple pharmaceutical customer contracts.
- Monitor service performance, analyse trends and lead investigations into service failures through root cause analysis.
- Act as the primary operational escalation point for customer service issues, ensuring timely resolution and effective stakeholder communication.
- Prepare and present operational performance reviews, KPI dashboards and service reports to customers and senior management.
- Build and maintain strong customer relationships through regular engagement, governance meetings and performance reviews.
- Support Contract Manager with Profit & Loss delivery for customer accounts.
- Ensure full compliance with GDP requirements, customer quality standards, and company procedures, including supplier performance management activities.
- Maintain accurate and current operational procedures and documentation within the Quality Management System (QMS).
- Coordinate end-to-end 4PL logistics activities, with a particular focus on final mile operations.
- Work closely with 4PL operational team to ensure identification of continuous improvement initiatives are routinely sought.
- Key Requirements
- Extensive overall logistics management experience, preferably in a 3PL/4PL pharmaceutical environment.
- Proven ability in an operational environment, with exposure to transport planning activities.
- Final mile experience is desirable.
- Demonstrable experience delivering SLA and KPI performance within contractual environments.
- Experience leading continuous improvement initiatives and driving operational excellence.
- Good communications skills, with strong proven ability in managing stakeholder and customer relationships.
- Analytical and reporting capabilities, including KPI and performance management.
- Excellent presentation delivery skills.
- Proficient in use of Microsoft Office platforms including Excel.
In Yusen Logistics, we understand the value of utilising AI and other technologies to support the application process but we encourage the candidates to use them to enhance their application and not replace their own effort and authenticity.
Therefore, candidates should not rely on AI-generated responses during the interview process.
Yusen Logistics is an equal opportunities employer that encourages applications from all suitably qualified and eligible applicants regardless of their personal circumstances.
We make our recruiting decisions solely based on the skillset and experience.
Diversity allows us to create an inclusive environment where our employees can strive and grow their potential.
Please note, applicants must have the legal right to work in the UK, as we are unable to offer visa sponsorship for this position.
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4PL Contract Operations Manager in Northampton employer: Yusen logistics
Yusen Logistics is an exceptional employer, dedicated to fostering a culture of continuous improvement and employee well-being. With a comprehensive benefits package that includes health cash plans, tailored development opportunities, and a commitment to work-life balance, our Grange Park, Northampton site offers LGV Class 1 Drivers a supportive environment where they can thrive and advance their careers. Join us in making meaningful connections within the logistics industry while enjoying a rewarding and fulfilling work experience.
StudySmarter Expert Advice🤫
We think this is how you could land 4PL Contract Operations Manager in Northampton
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Yusen logistics and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Yusen logistics!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Yusen logistics keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace 4PL Contract Operations Manager in Northampton
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Yusen logistics:This is your chance to really connect with the team at Yusen logistics. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Yusen logistics
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Yusen logistics.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Yusen logistics that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Yusen logistics. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
