At a Glance
- Tasks: Support logistics by coordinating deliveries and managing customer requests efficiently.
- Company: Join Yusen Logistics, a leader in innovative supply chain solutions.
- Benefits: Enjoy a competitive salary, wellness support, and career development opportunities.
- Other info: Flexible shifts and a supportive, inclusive work environment await you.
- Why this job: Be the key contact for customers and make a real impact in logistics.
- Qualifications: Experience in transport, strong communication skills, and IT proficiency required.
The predicted salary is between 31530 - 31530 £ per year.
Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company, we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.
Location: Erith, London
The Role: As a Transport Clerk, you will provide key logistical support to our customers, ensuring the contract meets expectations and requirements. Specifically, you will provide admin and operational information, coordinate deliveries, liaise with drivers, and ensure customer requests are met efficiently. You will also manage queries, communicate effectively across teams, and maintain strong working relationships with customers. Acting as the key customer contact for order requests and processing, you will identify and recommend appropriate resolutions to issues and play a vital role in continuous improvement processes and health and safety compliance. Additionally, you will ensure any issues are escalated appropriately to protect service levels and maintain operational excellence.
Responsibilities:
- Provide admin and operational information, coordinate deliveries, liaise with drivers, and ensure customer requests are met efficiently.
- Manage queries, communicate effectively across teams, and maintain strong working relationships with customers.
- Act as the key customer contact for order requests and processing; identify and recommend appropriate resolutions; contribute to continuous improvement and health and safety compliance.
- Escalate issues to protect service levels and maintain operational excellence.
About You: To be considered as a Transport Clerk, you will need:
- Experience in a transport environment
- Good working knowledge of Working Time Regulations and Drivers' hours
- Excellent customer service skills
- Proven ability to interface with customers and drivers
- Strong organisational and communication skills and a detail-oriented approach
- Proficiency in IT, including Outlook, Excel and PowerPoint
- Flexibility to be able to cover other shift patterns if necessary
Benefits:
- Salary of £31,530.44 per annum
- Opportunity for Unpaid Leave
- Employee Referral Scheme
- Cycle to Work scheme
- Critical Illness Cover
- Free online Fitness Platform (Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet and nutrition)
- On-Site Mental Health First Aiders
- Employee benefits such as free eye test, up to 25% off gym membership, high street vouchers
- Free access to 24/7 online GP, mental health support service, Life Events Counselling, Care Concierge Service
- Tailored development and career opportunities
Equal Opportunity: Yusen Logistics is an equal opportunities employer, who encourages applications from all suitably qualified and eligible applicants regardless of their personal circumstances. We make our recruiting decisions solely based on the skillset and experience. Diversity allows us to create an inclusive environment, where our employees can strive and grow their potential. Yusen Logistics are proud to be a ‘Disability Confident Committed’ employer.
Transport Clerk in London employer: Yusen logistics
Yusen Logistics is an exceptional employer, offering a supportive and inclusive work culture in Erith, London, where employees are encouraged to grow and develop their skills. With a strong focus on employee well-being, we provide comprehensive benefits including access to mental health support, fitness resources, and tailored career development opportunities. Join us to be part of a dynamic team dedicated to continuous improvement and operational excellence in the logistics industry.
StudySmarter Expert Advice🤫
We think this is how you could land Transport Clerk in London
✨Tip Number 1
Network like a pro! Reach out to people in the logistics industry, especially those who work at Yusen Logistics. A friendly chat can open doors and give you insider info on what they’re really looking for.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Brush up on transport regulations and customer service scenarios. We want you to show off your skills and how you can contribute to Yusen’s mission of operational excellence.
✨Tip Number 3
Be ready to demonstrate your problem-solving skills. Think of examples where you’ve handled queries or escalated issues effectively. This will show that you’re not just a fit for the role, but also a proactive team player.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Transport Clerk in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Transport Clerk role. Highlight your experience in a transport environment and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Customer Service Skills:Since this role involves liaising with customers and drivers, it’s crucial to showcase your excellent customer service skills. Share specific examples of how you've successfully managed queries or built strong relationships in the past.
Be Detail-Oriented:Attention to detail is key for a Transport Clerk. When writing your application, make sure to proofread for any errors and ensure all information is accurate. We appreciate candidates who take pride in their work!
Apply Through Our Website:We encourage you to apply through our website for the best chance of being noticed. It’s straightforward and ensures your application goes directly to us. Let’s get started on this journey together!
How to prepare for a job interview at Yusen logistics
✨Know Your Logistics
Familiarise yourself with the basics of supply chain management and logistics. Understand Yusen Logistics' services and how they connect businesses, customers, and communities. This knowledge will help you demonstrate your interest in the role and show that you're ready to contribute.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully managed customer queries or resolved issues. Highlight your ability to communicate effectively and maintain strong relationships, as this is crucial for a Transport Clerk.
✨Be Ready for Operational Scenarios
Think about potential challenges you might face in the role, such as coordinating deliveries or liaising with drivers. Be prepared to discuss how you would handle these situations, showcasing your problem-solving skills and attention to detail.
✨Demonstrate IT Proficiency
Brush up on your skills with Outlook, Excel, and PowerPoint. You might be asked to discuss how you use these tools in your daily tasks, so be ready to share specific examples of how you've used them to improve efficiency or manage information.
