At a Glance
- Tasks: Manage import container movements and provide excellent customer service.
- Company: Join Yusen Logistics, a leading supply chain logistics company.
- Benefits: Enjoy a competitive salary, 25 days holiday, and remote working options.
- Other info: Great career development opportunities in an inclusive environment.
- Why this job: Be part of a dynamic team making global connections in logistics.
- Qualifications: Experience in logistics and strong customer service skills required.
The predicted salary is between 31000 - 36000 £ per year.
Yusen Logistics is aiming to be the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers, and communities – through innovative supply chain management, freight forwarding, warehousing, and distribution services. We’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected, and creative in making us the world’s preferred choice.
Position Details
- This is a full‑time, permanent role located in Rainham (RM13 8EU).
- Core working hours are Monday - Friday, 8:30am - 5:30pm.
Benefits
- Salary of £31,000 - £36,000 per annum DOE
- 25 days' holiday (excluding bank holidays) and 5 days Volunteer Leave per year
- Up to 10 days international remote working*
- Free Eye Test*
- Employee Referral Scheme
- Cycle to Work scheme
- Critical Illness Cover
- Free online Fitness Platform i.e., Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet and Nutrition
- On Site Mental health First Aiders
- Employee benefits i.e., Free eye test*, up to 25% off gym membership, high street vouchers
- Free access to 24/7 online GP, mental health support service, Life Events Counselling, Care Concierge Service
- Health Cash Plan
- Tailored development and career opportunities
Key Responsibilities
- Play a key role in managing import container movements, ensuring all shipments are handled accurately and efficiently
- Provide transactional service supports such as Customs clearance and arranging haulage
- Act as direct point of contact for clients, ensuring that all operational requirements and enquiries are concluded accurately and courteously
- Communicate and elevate to team members and management wherever necessary
- Ensure total accuracy of all information and high standards of operational service are met at all times
- FCL and LCL consolidation
Key Requirements
- Previous experience working within the logistics sector is essential for this role, with Ocean Freight Forwarding experience being highly desirable
- Excellent customer service skills with a proactive and flexible approach
- Strong administration skills with high attention to detail
- The ability to prioritise tasks and work efficiently under pressure
- Basic IT skills, including Microsoft Office and in-house systems. Experience using CargoWise is also particularly desirable
Please note, applicants must have the legal right to work in the UK, as we are unable to offer visa sponsorship for this position.
Yusen Logistics is an equal opportunities employer, who encourages applications from all suitably qualified and eligible applicants regardless of their personal circumstances. We make our recruiting decisions solely based on the skillset and experience. Diversity allows us to create an inclusive environment, where our employees can strive and grow their potential. Yusen Logistics are proud to be a ‘Disability Confident Committed’ employer.
Import Customer Service co-ordinator- Ocean Freight Forwarding in London employer: Yusen logistics
Yusen Logistics is an exceptional employer, offering a vibrant work culture in Rainham that prioritises employee well-being and professional growth. With competitive salaries, generous holiday allowances, and unique benefits such as international remote working and access to mental health support, we foster an environment where creativity and commitment thrive. Join us to be part of a team dedicated to continuous improvement and making meaningful connections in the logistics industry.
StudySmarter Expert Advice🤫
We think this is how you could land Import Customer Service co-ordinator- Ocean Freight Forwarding in London
✨Tip Number 1
Network like a pro! Reach out to people in the logistics sector, especially those who work at Yusen Logistics. A friendly chat can open doors and give you insider info about the company culture and what they really value.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of ocean freight forwarding. We want you to show off your expertise and how it aligns with Yusen's mission of being the world’s preferred supply chain logistics company.
✨Tip Number 3
Practice your customer service skills! Since this role is all about providing top-notch support, think of examples from your past experiences where you went above and beyond for a client. We love to see that proactive approach!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for committed and creative individuals to join our team, so make sure you stand out!
We think you need these skills to ace Import Customer Service co-ordinator- Ocean Freight Forwarding in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Import Customer Service Coordinator role. Highlight your experience in logistics and ocean freight forwarding, as well as any customer service skills that match what we're looking for.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about logistics and how your skills can help us become the world’s preferred supply chain logistics company. Keep it engaging and relevant!
Showcase Your Attention to Detail:Since this role requires high attention to detail, make sure your application is free from typos and errors. Double-check everything before you hit send – we love precision!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Yusen logistics
✨Know Your Logistics Stuff
Make sure you brush up on your knowledge of ocean freight forwarding and logistics. Familiarise yourself with key terms and processes, especially around customs clearance and container movements. This will show that you're not just interested in the role but also understand the industry.
✨Show Off Your Customer Service Skills
Since this role involves direct contact with clients, be ready to discuss your previous customer service experiences. Think of specific examples where you went above and beyond to help a customer or resolve an issue. This will highlight your proactive and flexible approach.
✨Demonstrate Attention to Detail
Given the importance of accuracy in logistics, prepare to discuss how you ensure precision in your work. Bring examples of how you've managed tasks under pressure while maintaining high standards. This will reassure them that you can handle the demands of the role.
✨Be Ready for IT Questions
Familiarise yourself with basic IT skills and any relevant software like CargoWise. Be prepared to discuss your experience with Microsoft Office and how you use technology to streamline processes. Showing confidence in your tech skills can set you apart from other candidates.
