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For Companies At a Glance
- Tasks: Manage import container movements and ensure timely shipment handling.
- Company: Join Yusen Logistics, a leader in ocean freight forwarding.
- Benefits: Salary up to £36,000, 25 days holiday, and wellness perks.
- Why this job: Be the key contact for clients and make a real impact.
- Qualifications: Experience in Ocean Freight Forwarding and excellent customer service skills.
- Other info: Diverse and inclusive workplace with tailored career development opportunities.
The predicted salary is between 26000 - 30000 £ per year.
Overview
Import Customer Services Coordinator – Ocean Freight Forwarding
Join to apply for the Import Customer Services Coordinator – Ocean Freight Forwarding role at Yusen Logistics
The Role
As an Import Customer Service Coordinator, you will play a key role in managing import container movements, ensuring all shipments are handled accurately and efficiently. You will liaise closely with our origin offices to guarantee consignments move correctly and on time, keeping customers updated and ensuring high levels of service are provided. Acting as a direct point of contact for clients, you will process customs clearance, haulage, and other transactional service supports, ensuring all operational requirements and inquiries are concluded promptly and courteously. Additionally, you will monitor job file revenue and costs, provide ad-hoc freight quotations, and proactively up-sell our services to existing and potential customers.
About You / Qualifications
- Experience in Ocean Freight Forwarding
- Experience using CargoWise, FCL & LCL
- Excellent customer service skills with a proactive and flexible approach
- Strong administration skills with attention to detail
- The ability to prioritise tasks and work efficiently under pressure
- Basic IT skills, including Microsoft Office and in-house systems
Benefits
- Salary of £31,000 – £36,000 per annum DOE
- 25 days\’ holiday (excluding bank holidays) and 5 days Volunteer Leave per year
- Opportunity for Unpaid Leave subject to management approval
- Employee Referral Scheme
- Cycle to Work scheme
- Critical Illness Cover
- Free online Fitness Platform, including Pilates & Yoga, Mindfulness/Meditation, and 24/7 support, advice, diet and Nutrition
- On-Site Mental Health First Aiders
- Employee benefits, including a free eye test, up to 25% off gym membership, and high street vouchers
- Free access to 24/7 online GP, mental health support services, Life Events Counselling, and a Care Concierge Service
- Tailored development and career opportunities
- Health Cash Plan
- KareHero
Additional information
Webrecruit and Yusen Logistics are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business, and we believe that the more inclusive our environments are, the better our work will be.
So, if you’re seeking your next challenge as an Import Customer Service Clerk, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
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Import Customer Services Coordinator - Ocean Freight Forwarding employer: Yusen Logistics
Contact Detail:
Yusen Logistics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Import Customer Services Coordinator - Ocean Freight Forwarding
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those working at Yusen Logistics. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of ocean freight forwarding and customs processes. Show us you know your stuff, and don’t forget to highlight your customer service skills!
✨Tip Number 3
Practice your responses to common interview questions. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 4
Don’t just apply and wait! Follow up with a polite email after your application to express your enthusiasm for the role. It shows initiative and keeps you on their radar.
We think you need these skills to ace Import Customer Services Coordinator - Ocean Freight Forwarding
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Import Customer Services Coordinator role. Highlight your experience in Ocean Freight Forwarding and any relevant skills, like using CargoWise. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your customer service skills can benefit us. Keep it concise but engaging – we love a good story!
Show Off Your Attention to Detail: In this role, attention to detail is key. Make sure your application is free from typos and errors. We appreciate candidates who take the time to present their best selves, so double-check everything before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Yusen Logistics!
How to prepare for a job interview at Yusen Logistics
✨Know Your Ocean Freight Basics
Make sure you brush up on your knowledge of ocean freight forwarding, especially terms like FCL and LCL. Being able to speak confidently about these concepts will show that you're not just interested in the role but also understand the industry.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about times when you went above and beyond to resolve an issue or how you kept clients informed during a process. This will highlight your proactive approach, which is key for this role.
✨Familiarise Yourself with CargoWise
If you have experience using CargoWise, be ready to discuss it! If not, do some research on the software and its functionalities. Showing that you’re willing to learn and adapt to new systems can set you apart from other candidates.
✨Demonstrate Your Attention to Detail
Since the role involves managing import container movements and processing customs clearance, be prepared to discuss how you ensure accuracy in your work. Share specific strategies you use to stay organised and manage multiple tasks under pressure.
