At a Glance
- Tasks: Manage import container movements and provide excellent customer service.
- Company: Join Yusen Logistics, a leading supply chain logistics company.
- Benefits: Competitive salary, 25 days holiday, remote work options, and wellness support.
- Other info: Inclusive workplace with great career development opportunities.
- Why this job: Be part of a dynamic team making a real impact in logistics.
- Qualifications: Experience in logistics and strong customer service skills required.
The predicted salary is between 31000 - 36000 £ per year.
Yusen Logistics is aiming to be the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers, and communities – through innovative supply chain management, freight forwarding, warehousing, and distribution services. We’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected, and creative in making us the world’s preferred choice.
Position Details
- This is a full‑time, permanent role located in Rainham (RM13 8EU).
- Core working hours are Monday - Friday, 8:30am - 5:30pm.
Benefits
- Salary of £31,000 - £36,000 per annum DOE
- 25 days' holiday (excluding bank holidays) and 5 days Volunteer Leave per year
- Up to 10 days international remote working*
- Free Eye Test*
- Employee Referral Scheme
- Cycle to Work scheme
- Critical Illness Cover
- Free online Fitness Platform i.e., Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet and Nutrition
- On Site Mental health First Aiders
- Employee benefits i.e., Free eye test*, up to 25% off gym membership, high street vouchers
- Free access to 24/7 online GP, mental health support service, Life Events Counselling, Care Concierge Service
- Health Cash Plan
- Tailored development and career opportunities
Key Responsibilities
- Play a key role in managing import container movements, ensuring all shipments are handled accurately and efficiently
- Provide transactional service supports such as Customs clearance and arranging haulage
- Act as direct point of contact for clients, ensuring that all operational requirements and enquiries are concluded accurately and courteously
- Communicate and elevate to team members and management wherever necessary
- Ensure total accuracy of all information and high standards of operational service are met at all times
- FCL and LCL consolidation
Key Requirements
- Previous experience working within the logistics sector is essential for this role, with Ocean Freight Forwarding experience being highly desirable
- Excellent customer service skills with a proactive and flexible approach
- Strong administration skills with high attention to detail
- The ability to prioritise tasks and work efficiently under pressure
- Basic IT skills, including Microsoft Office and in-house systems. Experience using CargoWise is also particularly desirable
Please note, applicants must have the legal right to work in the UK, as we are unable to offer visa sponsorship for this position. Yusen Logistics is an equal opportunities employer, who encourages applications from all suitably qualified and eligible applicants regardless of their personal circumstances. We make our recruiting decisions solely based on the skillset and experience. Diversity allows us to create an inclusive environment, where our employees can strive and grow their potential. Yusen Logistics are proud to be a ‘Disability Confident Committed’ employer.
Import Customer Service co-ordinator- Ocean Freight Forwarding employer: Yusen logistics
Yusen Logistics is an exceptional employer, offering a vibrant work culture in Rainham that prioritises employee well-being and development. With competitive salaries, generous holiday allowances, and a range of health and wellness benefits, we foster an environment where creativity and commitment thrive. Our focus on continuous improvement and inclusivity ensures that every team member has the opportunity to grow and contribute meaningfully to our mission of becoming the world’s preferred supply chain logistics company.
StudySmarter Expert Advice🤫
We think this is how you could land Import Customer Service co-ordinator- Ocean Freight Forwarding
✨Tip Number 1
Network like a pro! Reach out to people in the logistics sector, especially those who work at Yusen Logistics. A friendly chat can open doors and give you insider info about the company culture and what they really value.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of ocean freight forwarding. We want you to show off your expertise and how it aligns with Yusen's mission to be the world’s preferred supply chain logistics company.
✨Tip Number 3
Practice your customer service skills! Since this role is all about client interaction, think of scenarios where you’ve gone above and beyond for customers. We want you to demonstrate that proactive and flexible approach they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Import Customer Service co-ordinator- Ocean Freight Forwarding
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Import Customer Service Coordinator role. Highlight your experience in logistics and ocean freight forwarding, as well as any customer service skills that match what we're looking for.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about logistics and how your skills can help us improve our operations. Keep it concise but engaging!
Showcase Your Attention to Detail:Since this role requires high attention to detail, make sure to proofread your application. Spelling mistakes or unclear information can give the wrong impression, so let’s keep it sharp!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us!
How to prepare for a job interview at Yusen logistics
✨Know Your Logistics
Make sure you brush up on your knowledge of ocean freight forwarding and logistics. Understand the key terms and processes involved, as well as Yusen Logistics' role in the industry. This will show that you're genuinely interested and prepared for the position.
✨Showcase Your Customer Service Skills
Since this role heavily involves client interaction, be ready to share examples of how you've provided excellent customer service in the past. Think about specific situations where you went above and beyond to meet a client's needs.
✨Demonstrate Attention to Detail
With responsibilities like managing import container movements and ensuring accuracy, it's crucial to highlight your attention to detail. Prepare to discuss how you ensure precision in your work, perhaps by sharing a story where your meticulousness made a difference.
✨Familiarise Yourself with Relevant Software
If you have experience with CargoWise or similar systems, make sure to mention it. If not, take some time to learn the basics of these tools. Being tech-savvy can set you apart from other candidates and show your willingness to adapt.
