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- Tasks: Coordinate global ocean export shipments and manage logistics processes.
- Company: Join Yusen Logistics, a leader in innovative supply chain solutions.
- Benefits: Enjoy 25 days holiday, remote work options, and wellness support.
- Why this job: Make a real impact in logistics while developing your career.
- Qualifications: Experience in ocean freight forwarding and strong customer service skills.
- Other info: Dynamic workplace with opportunities for personal and professional growth.
The predicted salary is between 30000 - 38000 £ per year.
Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services.
We are looking for an Export Customer Services Clerk to coordinate ocean export shipments worldwide for our valued clientele. This role involves overseeing the complete logistics process, from arranging global consignments and managing shipping documentation to invoicing and ensuring smooth customs clearance.
The role will be based in our Rainham office (RM13 8EU). You will work three days remotely, with Wednesdays and Fridays in the office. The salary is between £30,000 and £38,000 per annum (DOE).
Benefits
- 25 days\’ holiday (excluding bank holidays) and 5 days Volunteer Leave per year
- Opportunity for unpaid leave
- Up to 10 days of international remote working
- Critical Illness Cover
- MyStrength Wellbeing App
- Free online Fitness Platform, i.e. Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet and Nutrition
- Employee benefits, i.e. free eye test, up to 25% off gym membership, high street vouchers
- Free access to 24/7 online GP, mental health support service, Life Events Counselling, Care Concierge Service
- Tailored development and career opportunities
Key Responsibilities:
- Raise scheduled bookings, issue booking confirmations, and input files into Yusen\’s file operating systems for both FCL and LCL.
- Liaise with transport companies and shipping lines to arrange collections for FCL and LCL.
- Coordinate prompt and accurate customs clearance.
- Complete and dispatch house bills and pre-alerts accurately within 5 days of sailing.
- Ensure precise invoicing at the initial data entry to support accurate financial records.
- Provide effective customer service both internally and externally, resolving issues early and recognising when to escalate concerns to management.
Key Requirements:
- Experience in Ocean Freight Forwarding
- Good administrative skills
- Excellent customer service skills
- Proactive and adaptable approach
- Strong stakeholder management skills
- Ability to prioritise tasks and work under pressure
- Attention to detail
- Excellent communication skills, both written and verbal
- Good numeracy and literacy skills
- Basic IT skills, including Microsoft Office and in-house systems.
Yusen Logistics is an equal opportunities employer, who encourages applications from all suitably qualified and eligible applicants regardless of their personal circumstances. We make our recruiting decisions solely based on the skillset and experience. Diversity allows us to create an inclusive environment, where our employees can strive and grow their potential.
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Export Customer Services Clerk employer: Yusen Logistics
Contact Detail:
Yusen Logistics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Export Customer Services Clerk
✨Tip Number 1
Network like a pro! Reach out to people in the logistics industry, especially those at Yusen Logistics. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Yusen Logistics, their values, and recent news. Show us you’re genuinely interested in being part of the team and how you can contribute.
✨Tip Number 3
Practice your customer service skills! Since this role is all about effective communication and resolving issues, think of examples from your past experiences where you’ve excelled in these areas.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re serious about joining the Yusen family.
We think you need these skills to ace Export Customer Services Clerk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your experience in ocean freight forwarding and customer service, as these are key for the Export Customer Services Clerk role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for Yusen Logistics. Share specific examples of how you've successfully managed logistics processes or resolved customer issues in the past.
Showcase Your Attention to Detail: Since this role involves managing shipping documentation and invoicing, it's crucial to demonstrate your attention to detail. Mention any relevant experiences where your meticulousness made a difference.
Apply Through Our Website: We encourage you to apply directly through our website. This way, your application will be processed more efficiently, and you'll have access to all the latest updates about the position.
How to prepare for a job interview at Yusen Logistics
✨Know Your Logistics Inside Out
Make sure you brush up on your knowledge of ocean freight forwarding and the logistics process. Familiarise yourself with terms like FCL, LCL, and customs clearance. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Think about times when you resolved issues or went the extra mile for a client. Yusen Logistics values effective communication, so be ready to demonstrate your ability to manage stakeholder relationships.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and adaptability. For instance, they might ask how you'd handle a shipment delay. Practise articulating your thought process clearly and logically, as this will showcase your proactive approach.
✨Dress Smart and Be Punctual
Even if the interview is remote, dress professionally to make a good impression. Also, ensure you're set up in a quiet space with a reliable internet connection. Being punctual shows respect for their time and sets a positive tone for the interview.