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- Tasks: Coordinate deliveries, liaise with drivers, and ensure top-notch customer service.
- Company: Join Yusen Logistics, a leader in innovative supply chain solutions.
- Benefits: Enjoy up to 25 days holiday, fitness perks, and tailored career development.
- Why this job: Be part of a dynamic team making a real impact in logistics.
- Qualifications: Experience in transport is a plus; strong communication and organisational skills are essential.
- Other info: Diverse and inclusive workplace with great growth opportunities.
The predicted salary is between 31530 - 31530 £ per year.
The Company Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company, we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected, and creative in making us the world’s preferred choice.
We are seeking a highly motivated Transport Clerk to join our great team in Chineham, Basingstoke. The position holder will provide timely, accurate, and appropriate administrative and operational information relating to activities undertaken within the contract. They will also establish a first‑class service to the customer and Yusen Logistics (UK) Ltd. You will be expected to work Monday to Friday 14:00 – 22:30. The salary is £31,530.33 per annum.
Benefits
- Up to 25 days of holiday (excluding bank holidays) and 5 days of Volunteer Leave per year
- Opportunity for Unpaid Leave
- Employee Referral Scheme
- Cycle to Work scheme
- Critical Illness Cover
- Free online Fitness Platform i.e., Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet and Nutrition
- On‑Site Mental Health First Aiders
- Employee benefits i.e., Free eye test, up to 25% off gym membership, high street vouchers
- Free access to 24/7 online GP, mental health support service, Life Events Counselling, Care Concierge Service
- Tailored development and career opportunities
Duties and Responsibilities
- Coordinate customer deliveries and liaise with drivers promptly and efficiently, ensuring that customer requests are achieved
- Ensure that any issues with meeting expectations are communicated both within Yusen Logistics business and to the customer
- Establish and maintain good customer relationships, acting as the key customer contact for order requests and processing
- Ensuring that professional and effective communication is always maintained
- Identify and recommend appropriate resolutions to customer queries or failures
- Ensure any concerns, issues, or variances to instructions are immediately communicated to your line manager to allow appropriate action to be taken at the earliest opportunity
- Continuously look to improve processes and procedures to drive efficiency and improvement in business operations and customer service
- Ensure all health and safety procedures are adhered to, including PPE, and escalate any concerns to your line manager as soon as possible
Key Skills
- Experience in a transport environment (desirable)
- Good working knowledge of Working Time Regulations and Drivers' hours (desirable)
- The proven ability to interface with customers
- Good organisational skills and a detail‑oriented approach
- The ability to work as part of a team and on your own initiative
- Excellent communication and customer service skills
- Proficiency in IT, including Outlook, Excel and PowerPoint
We thank all applicants for their interest, however, only those under consideration will be contacted. Please note, applicants must have the legal right to work in the UK, as we are unable to offer visa sponsorship for this position. In Yusen Logistics, we understand the value of utilising AI and other technologies to support the application process but we encourage the candidates to use them to enhance their application and not replace their own effort and authenticity. Therefore, candidates should not rely on AI-generated responses during the interview process. Yusen Logistics is an equal opportunities employer, who encourages applications from all suitably qualified and eligible applicants regardless of their personal circumstances. We make our recruiting decisions solely based on the skillset and experience. Diversity allows us to create an inclusive environment, where our employees can strive and grow their potential. Yusen Logistics are proud to be a ‘Disability Confident Committed’ employer.
Transport Clerk in Basingstoke employer: Yusen Logistics
Contact Detail:
Yusen Logistics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Transport Clerk in Basingstoke
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Yusen Logistics. Understand their values and what they’re all about. This will help you tailor your answers and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to transport and logistics. Think about how your skills match the job description and be ready to share examples from your past experiences that highlight your abilities.
✨Tip Number 3
Show off your communication skills! As a Transport Clerk, you’ll need to liaise with customers and drivers. During the interview, demonstrate your ability to communicate clearly and effectively. Maybe even throw in a scenario where you resolved a customer issue successfully!
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready about the role or the company culture. This shows you’re engaged and keen to learn more about how you can contribute to Yusen Logistics.
We think you need these skills to ace Transport Clerk in Basingstoke
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Transport Clerk role. Highlight your relevant experience in transport and logistics, and show us how your skills align with what we're looking for.
Show Off Your Communication Skills: Since this role involves liaising with customers and drivers, it's crucial to demonstrate your excellent communication abilities. Use clear and concise language in your application to reflect this.
Be Detail-Oriented: Attention to detail is key in this position. When filling out your application, double-check for any errors and ensure all information is accurate. This will show us that you take pride in your work.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Yusen Logistics
✨Know Your Stuff
Before the interview, make sure you understand the role of a Transport Clerk and the logistics industry. Familiarise yourself with Yusen Logistics' services and values. This will help you answer questions confidently and show that you're genuinely interested in the company.
✨Show Off Your Communication Skills
As a Transport Clerk, you'll need to communicate effectively with customers and drivers. During the interview, practice clear and concise communication. Use examples from your past experiences to demonstrate how you've successfully handled customer queries or resolved issues.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges you might face in the role, such as delivery delays or customer complaints, and prepare responses that highlight your ability to stay calm under pressure and find solutions.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. This shows your interest in the role and helps you determine if it's the right fit for you. You could ask about team dynamics, opportunities for development, or how Yusen Logistics measures success in this position.