Shift Manager Ambient (PM shift, 5/7)

As a Shift Manager, you will provide strategic oversight of daily operations within an automated warehouse environment, ensuring that workflows, systems, and resources are optimised to support the site's operational objectives. You will lead the delivery of all contract warehouse functions, including Goods In, Order Preparation, Inventory Movements, and Outbound, as well as proactive issue resolution. Operating at the forefront of a technology-driven logistics setting, this role is pivotal in strengthening operational resilience, upholding safety and compliance standards, and enabling exceptional customer service outcomes.

Responsibilities

• Operational Management
  • Lead the operational team and oversee activities to ensure customer orders are fulfilled efficiently and to the required standard.
  • Ensure headcount is effectively planned and managed to provide the required resource levels to meet customer delivery demands.
  • Drive activity and forecast planning by coordinating best-practice approaches across the operation and optimising the use of all available resources to meet demand.
  • Oversee employee relations processes, including holiday approvals, to ensure optimal staffing levels that meet operational demand.
  • Proactively identify and escalate the need for additional temporary or permanent resources to maintain operational continuity and performance.
• Team Leadership
  • Ensure all team members are aware of key outcomes, business processes, expectations and that all associated employee procedures are adhered to.
  • Review the training and development needs of functional employees to ensure that employees are trained to the required standards.
  • Ensure all company procedures are adhered to, including ER procedures, such as absence and performance management, standards of behaviour, disciplinary, PDR, etc, supporting with investigations and disciplinary hearings as necessary.
  • Ensure all team members receive appropriate training and development, mentoring and support, as necessary.
  • Expected levels of performance achieved in the team and employees' PDRs completed on time.
  • All employees provided with clear development plans.
  • Team culture enhancing and wellbeing activities defined and implemented.
• Health and Safety and Company Procedures
  • Ensure all health and safety procedures are adhered to at all times, raising any non-compliances or concerns at the earliest opportunity.
  • Drive an engaged and robust H&S agenda across the sites with the Supervisory and Management teams.
  • Ensure indirectly that all relevant issues are reported via the PRIME system.
  • Chair the monthly H&S meeting in partnership with the H&S BP.
  • Support MHE and other relevant equipment checks are always fully compliant.
  • Seek to develop and deploy best practices across the contract.
• Continuous Improvement
  • Continuously look to improve processes and procedures to drive efficiency and improvement in business operations and customer service.
  • Development of other logistics revenue opportunities with the customer.
  • Close analysis, promotion, and identification of areas for improvement within Yusen’s quality management system.
  • Promote Kaizen and Right First-Time principles within the team to develop a culture of continuous improvement.

Qualifications

• Good level of general education, including a good understanding of both written and verbal English.
• Proven experience in warehouse or logistics management, preferably in automated or technology-driven environments.
• Strong leadership and communication skills with the ability to manage diverse teams.
• Proven ability to interface with customers.
• PC literate with knowledge of Microsoft packages, Outlook, Excel and Word.
• Flexible and proactive approach.
• Customer-focused mindset.
• Continuous improvement orientation.

Please note that applicants must have the legal right to work in the UK, as we are unable to offer visa sponsorship for this position.

Company Overview

Yusen Logistics is working to become the world's preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities - through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company, we're dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world's preferred choice. This role will follow a 5 out of 7 shift pattern (weekend work will be required). The role offers a salary of £40,897.18, shift allowance of £832 and a shift pattern of 14:00-22:00.

Benefits

• 25 days' holiday (excluding bank holidays) and 5 days Volunteer Leave per year
• Opportunity for Unpaid Leave
• Up to 10 days international remote working
• Free Eye Test
• Employee Referral Scheme
• Cycle to Work scheme
• Critical Illness Cover
• Health cash plan
• Free online Fitness Platform i.e., Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet and Nutrition
• On Site Mental health First Aiders
• Employee benefits i.e., Free eye test, up to 25% off gym membership, high street vouchers
• Free access to 24/7 online GP, mental health support service, Life Events Counselling, Care Concierge Service, Health Cash Plan, Karo Health.
• Tailored development and career opportunities