Yusen Logistics is seeking an IT Service Desk Team Leader to guide day-to-day IT support operations, develop the Service Desk team and maintain incident resolution aligned with business priorities. The role focuses on customer experience across the organisation and hands-on support as required.
You will oversee escalation processes, drive continuous improvement, and manage performance against SLAs while coordinating with cross-functional teams.
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IT Service Desk Lead: People, SLAs & Improvement in Northampton employer: Yusen Logistics (UK) Ltd
Yusen Logistics is an exceptional employer, offering a dynamic work environment in Derby where innovation and collaboration are at the forefront of our operations. As an On Site Support Coordinator, you will enjoy a competitive salary, a supportive health cash plan, and a company pension scheme, all while contributing to meaningful projects alongside talented professionals. Our commitment to employee growth and a culture of continuous improvement ensures that you will have ample opportunities to develop your skills and advance your career within a diverse and inclusive workplace.
