At a Glance
- Tasks: Support contract management and ensure smooth operations in a dynamic logistics environment.
- Company: Join Yusen Logistics, a leader in innovative supply chain solutions.
- Benefits: Enjoy a competitive salary, generous holiday, and wellness perks like free fitness classes.
- Other info: Great opportunities for career growth in a supportive and inclusive workplace.
- Why this job: Make a real impact by improving customer service and operational efficiency.
- Qualifications: Strong communication skills and a knack for problem-solving are essential.
The predicted salary is between 35500 - 35500 £ per year.
- Contract Support Coordinator, Northampton (NN4 5FB)
- Onsite
Yusen Logistics is working to become the world’s preferred supply chain logistics company.
Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing, and distribution services.
As a company we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.
We are looking for a proactive and customer-focused Contract Support Coordinator to join our team at our Grange Park 3 site in Northampton.
As Contract Support Coordinator, you will support the Lead Contract Manager and Contract Manager in providing appropriate administrative support and operational information relating to activities undertaken within the Network Transport customer accounts.
Working Monday to Friday, this is a fully onsite role with a salary of £35,500 per annum.
What we offer
- Base salary of £35,500
- 25 days' holiday (excluding bank holidays) and 5 days Volunteer Leave per year
- Opportunity for Unpaid Leave
- Up to 10 days international remote working
- Free Eye Test
- Employee Referral Scheme
- Cycle to Work scheme
- Critical Illness Cover
- Free online Fitness Platform i. e., Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet and Nutrition
- On Site Mental health First Aiders
- Employee benefits i. e., Free eye test*, up to 25% off gym membership, high street vouchers
- Free access to 24/7 online GP, mental health support service, Life Events Counselling, Care Concierge Service, Health Cash Plan, Karo Health.
- Tailored development and career opportunities
Key Responsibilities
- 1. Operational
- Liaise with drivers, delivery partners, and internal teams to ensure that customer deliveries and queries are dealt with promptly and efficiently.
- Escalate any potential issues to your line manager in a timely manner.
- Work in collaboration with the Operations and Customer Service teams to investigate delivery issues and customer failures and ensure that effective corrective actions are implemented to prevent recurrence.
- Drive continuous improvement.
- Support the Lead Contract Manager and Contract Manager with new business implementations, as well as the continual management and development of existing customer accounts.
- 2. Administrative
- Assist in collating monthly & quarterly customer review packs.
- Attend customer reviews when requested.
- Produce ad hoc operational performance reports when delivery service levels fall below contractual KPIs.
- Support the Contract Management team through identifying performance trends and sharing insights with the Network Transport Operations team to drive continuous improvement.
- Support with general administration, reporting and data analysis as required to demonstrate the effective running of the operation.
- 3. Customer Service
- Establish and maintain good customer relationships, both internally and externally, supporting professional and effective communication between all parties.
- Work alongside the contract management team to identify repeat customer queries or operational failures and recommend appropriate resolutions.
- 4. Health and Safety
- Ensure all health and safety procedures are adhered to at all times, including PPE, safe systems of work etc, escalating any concerns to your line manager at the earliest opportunity.
- 4. Continuous Improvement
- Continuously look for opportunities to improve processes and procedures to drive efficiency and improvement in business operation and customer service, supporting with any implementation activities as required.
Key requirements
- Good level of general education.
- English literate and numerate.
- Good level of IT skills – Microsoft Applications and TEAMs (AS400 and/or Vision is an advantage).
- Good experience of understanding of Warehousing and Transport.
- Excellent customer service skills.
- Ability to work well under pressure to multiple tight deadlines.
- Well organised with strong attention to detail.
- Team player who can work well on own initiative.
We thank all applicants for their interest, however, only those under consideration will be contacted.
Please note, applicants must have the legal right to work in the UK, as we are unable to offer visa sponsorship for this position.
In Yusen Logistics, we understand the value of utilising AI and other technologies to support the application process but we encourage the candidates to use them to enhance their application and not replace their own effort and authenticity.
Therefore, candidates should not rely on AI-generated responses during the interview process.
Yusen Logistics is an equal opportunities employer, who encourages applications from all suitably qualified and eligible applicants regardless of their personal circumstances.
We make our recruiting decisions solely based on the skillset and experience.
Diversity allows us to create an inclusive environment, where our employees can strive and grow their potential.
Yusen Logistics are proud to be a ‘Disability Confident Committed’ employer.
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Contract Support Coordinator in Northampton employer: Yusen Logistics UK Ltd
Yusen Logistics is an exceptional employer, offering a supportive and inclusive work culture at our Widnes site. With competitive salaries, comprehensive benefits including health plans and career development opportunities, we are dedicated to fostering employee growth and well-being. Join us to be part of a team that values creativity and commitment while building a rewarding career in logistics.
StudySmarter Expert Advice🤫
We think this is how you could land Contract Support Coordinator in Northampton
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Yusen Logistics UK Ltd and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Yusen Logistics UK Ltd!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Yusen Logistics UK Ltd keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Contract Support Coordinator in Northampton
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Yusen Logistics UK Ltd:This is your chance to really connect with the team at Yusen Logistics UK Ltd. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Yusen Logistics UK Ltd
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Yusen Logistics UK Ltd.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Yusen Logistics UK Ltd that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Yusen Logistics UK Ltd. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
