At a Glance
- Tasks: Manage import container movements and provide excellent customer service.
- Company: Join Yusen Logistics, a leader in innovative supply chain solutions.
- Benefits: Enjoy a competitive salary, 25 days holiday, and wellness perks.
- Other info: Great career development opportunities in an inclusive environment.
- Why this job: Be part of a dynamic team making global connections in logistics.
- Qualifications: Experience in logistics and strong customer service skills required.
The predicted salary is between 31000 - 36000 £ per year.
Yusen Logistics is aiming to be the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers, and communities – through innovative supply chain management, freight forwarding, warehousing, and distribution services. We’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected, and creative in making us the world’s preferred choice.
We are now looking for an Import Customer Services Coordinator to join us on a full-time, permanent basis at our Rainham site (RM13 8EU). Your core hours of work will be Monday - Friday, 8:30am - 5:30pm.
The Benefits
- Salary of £31,000 - £36,000 per annum DOE
- 25 days' holiday (excluding bank holidays) and 5 days Volunteer Leave per year
- Up to 10 days international remote working
- Free Eye Test
- Employee Referral Scheme
- Cycle to Work scheme
- Critical Illness Cover
- Free online Fitness Platform i.e., Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet and Nutrition
- On Site Mental health First Aiders
- Employee benefits i.e., Free eye test, up to 25% off gym membership, high street vouchers
- Free access to 24/7 online GP, mental health support service, Life Events Counselling, Care Concierge Service
- Health Cash Plan
- Tailored development and career opportunities
Key Responsibilities
- Play a key role in managing import container movements, ensuring all shipments are handled accurately and efficiently
- Provide transactional service supports such as Customs clearance and arranging haulage
- Act as direct point of contact for clients, ensuring that all operational requirements and enquiries are concluded accurately and courteously
- Communicate and escalate to team members and management wherever necessary
- Ensure total accuracy of all information and high standards of operational service are met at all times
- FCL and LCL consolidation
Key requirements:
- Previous experience working within the logistics sector is essential for this role, with Ocean Freight Forwarding experience being highly desirable
- Excellent customer service skills with a proactive and flexible approach
- Strong administration skills with high attention to detail
- The ability to prioritise tasks and work efficiently under pressure
- Basic IT skills, including Microsoft Office and in-house systems. Experience using CargoWise is also particularly desirable
Please note, applicants must have the legal right to work in the UK, as we are unable to offer visa sponsorship for this position.
Yusen Logistics is an equal opportunities employer, who encourages applications from all suitably qualified and eligible applicants regardless of their personal circumstances. We make our recruiting decisions solely based on the skillset and experience. Diversity allows us to create an inclusive environment, where our employees can strive and grow their potential. Yusen Logistics are proud to be a ‘Disability Confident Committed’ employer.
Import Customer Service co-ordinator- Ocean Freight Forwarding in London employer: Yusen Logistics UK Ltd
Yusen Logistics is an exceptional employer, offering a vibrant work culture that prioritises continuous improvement and employee well-being. Located in Rainham, our team enjoys competitive salaries, generous holiday allowances, and a range of health and wellness benefits, including access to mental health support and tailored career development opportunities. We foster an inclusive environment where diversity is celebrated, ensuring every employee can thrive and contribute meaningfully to our mission of becoming the world’s preferred supply chain logistics company.
StudySmarter Expert Advice🤫
We think this is how you could land Import Customer Service co-ordinator- Ocean Freight Forwarding in London
✨Tip Number 1
Network like a pro! Reach out to people in the logistics sector, especially those who work in ocean freight forwarding. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching Yusen Logistics and understanding their values. Show us that you’re not just another candidate; demonstrate how your skills align with our mission to be the world’s preferred supply chain logistics company.
✨Tip Number 3
Practice your customer service skills! Since this role is all about client interaction, think of scenarios where you’ve gone above and beyond for a customer. We want to see that proactive approach in action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team at Yusen Logistics.
We think you need these skills to ace Import Customer Service co-ordinator- Ocean Freight Forwarding in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Import Customer Service Coordinator role. Highlight your experience in logistics and customer service, especially any work with Ocean Freight Forwarding. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention any relevant experience and show us your personality!
Showcase Your Attention to Detail:In logistics, accuracy is key! When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure everything is spot on, just like we do in our operations.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Yusen Logistics UK Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of ocean freight forwarding and logistics. Familiarise yourself with key terms and processes, especially around customs clearance and container movements. This will show that you're not just interested in the role but also understand the industry.
✨Show Off Your Customer Service Skills
Since this role is all about client interaction, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond to meet a client's needs, as this will demonstrate your proactive approach.
✨Be Detail-Oriented
Highlight your attention to detail during the interview. You might want to mention any experiences where accuracy was crucial, especially in logistics. This could involve discussing how you managed documentation or ensured compliance with regulations.
✨Ask Smart Questions
Prepare some thoughtful questions to ask at the end of your interview. This could be about the team dynamics, the company's approach to continuous improvement, or how they support employee development. It shows you're genuinely interested in the company and the role.
