Logistics Tech Returns Administrator in Wellingborough

Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we’re dedicated to a culture of
continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.
We are looking for a part-time Tech returns Administrator to be based at our site in Wellingborough (NN8 6BS). This role involves two days on-site (Subject to Business Requirements).
As a Tech returns Administrator, you will provide effective, efficient, timely and professional administrative support to meet customer contract requirement. Planning collection / deliveries based on product availability and customer requests. Preparing and processing relevant delivery / collection documents and updating reports. Processing credits for returned orders and answering queries regarding discrepancies.
This is a Full time permanent position offering a salary of £26499.63 (depending on experience).
The working schedule is predominantly Monday to Friday working 08:00 till 16:00
Benefits:
-25 days\' holiday (in addition to the bank holidays) and an option of 5 days Volunteering Leave annually
- Employee Referral Scheme
- Cycle to Work scheme
- Critical Illness Cover
-Health cash plan
- Free online Fitness Platform i.e., Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet and Nutrition-
- On Site Mental health First Aiders
- Employee benefits i.e., Free eye test, up to 25% off gym membership, high street vouchers
- Free access to 24/7 online GP, mental health support service, Life Events Counselling, Care Concierge Service
- Tailored development and career opportunities
Key responsibilities:
- Effectively responding to customers in a timely and professional manner using both email and telephone
- Dealing with customer queries about deliveries and collections
- Effectively investigate customer queries in relation to orders, deliveries or collections undertaking appropriate root cause analysis and a problem-solving approach to identify and resolve issues
- Ensure that all all-relevant reports are sent to the customer at the agreed times
- Escalating potential contentious or disputed issues to the Line Manager /stakeholder at the earliest opportunity.
- Develop and maintain excellent customer relationships, acting as the key customer contact for collection queries
- Maintain and improve current working relationships with all stakeholders, ensuring a professional standard of communication in a timely manner, building trust confidence.
- To ensure all customer records and spreadsheets are updated and shared in accordance with departmental procedures
Key Requirements:
- Knowledge of logistics software or transport management systems
- experience of working within a Administration department
- Excellent Customer Service Skills
- Good, strong communication skills and telephone manner
- Highly organised
- Ability to work under pressure and meet the deadlines
- Excellent attention to detail
- Good IT skills –MS office and excel.
- Experience of working in a fast-paced environment.
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We thank all applicants for their interest, however, only those under consideration will be contacted.
Yusen Logistics is an equal opportunities employer, who encourages applications from all suitably qualified and eligible applicants regardless of their personal circumstances. We make our recruiting decisions solely based on the skillset and experience. Diversity allows us to create an inclusive environment, where our employees can strive and grow their potential.