At a Glance
- Tasks: Manage import container movements and provide excellent customer service.
- Company: Join Yusen Logistics, a leading supply chain logistics company.
- Benefits: Competitive salary, 25 days holiday, remote work options, and wellness support.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
- Why this job: Be part of a dynamic team making global connections in logistics.
- Qualifications: Experience in logistics and strong customer service skills required.
The predicted salary is between 31000 - 36000 £ per year.
Yusen Logistics is aiming to be the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers, and communities – through innovative supply chain management, freight forwarding, warehousing, and distribution services. We’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected, and creative in making us the world’s preferred choice.
We are now looking for an Import Customer Services Coordinator to join us on a full-time, permanent basis at our Rainham site (RM13 8EU). Your core hours of work will be Monday - Friday, 8:30am - 5:30pm.
The Benefits
- Salary of £31,000 - £36,000 per annum DOE
- 25 days' holiday (excluding bank holidays) and 5 days Volunteer Leave per year
- Up to 10 days international remote working
- Free Eye Test
- Employee Referral Scheme
- Cycle to Work scheme
- Critical Illness Cover
- Free online Fitness Platform i.e., Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet and Nutrition
- On Site Mental health First Aiders
- Employee benefits i.e., Free eye test, up to 25% off gym membership, high street vouchers
- Free access to 24/7 online GP, mental health support service, Life Events Counselling, Care Concierge Service
- Health Cash Plan
- Tailored development and career opportunities
Key Responsibilities
- Play a key role in managing import container movements, ensuring all shipments are handled accurately and efficiently
- Provide transactional service supports such as Customs clearance and arranging haulage
- Act as direct point of contact for clients, ensuring that all operational requirements and enquiries are concluded accurately and courteously
- Communicate and escalate to team members and management wherever necessary
- Ensure total accuracy of all information and high standards of operational service are met at all times
- FCL and LCL consolidation
Key requirements:
- Previous experience working within the logistics sector is essential for this role, with Ocean Freight Forwarding experience being highly desirable
- Excellent customer service skills with a proactive and flexible approach
- Strong administration skills with high attention to detail
- The ability to prioritise tasks and work efficiently under pressure
- Basic IT skills, including Microsoft Office and in-house systems. Experience using CargoWise is also particularly desirable
Please note, applicants must have the legal right to work in the UK, as we are unable to offer visa sponsorship for this position.
Yusen Logistics is an equal opportunities employer, who encourages applications from all suitably qualified and eligible applicants regardless of their personal circumstances. We make our recruiting decisions solely based on the skillset and experience. Diversity allows us to create an inclusive environment, where our employees can strive and grow their potential. Yusen Logistics are proud to be a ‘Disability Confident Committed’ employer.
Import Customer Service co-ordinator- Ocean Freight Forwarding employer: Yusen Logistics UK Ltd
Yusen Logistics is an exceptional employer, offering a vibrant work culture that prioritises continuous improvement and employee well-being. Located in Rainham, London, we provide a competitive salary, generous holiday allowance, and a range of health and wellness benefits, including access to mental health support and tailored career development opportunities. Join us to be part of a diverse team committed to forging better connections in the logistics industry while enjoying a supportive environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Import Customer Service co-ordinator- Ocean Freight Forwarding
✨Tip Number 1
Network like a pro! Reach out to people in the logistics sector, especially those who work in ocean freight forwarding. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by brushing up on your customer service skills. Think of examples from your past experiences where you’ve gone above and beyond for clients. We want to see that proactive approach!
✨Tip Number 3
Show off your attention to detail! During interviews, highlight how you manage import container movements accurately. Use specific examples to demonstrate your organisational skills and ability to handle pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Import Customer Service co-ordinator- Ocean Freight Forwarding
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Import Customer Service Coordinator role. Highlight your experience in logistics and customer service, especially any work with Ocean Freight Forwarding. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention any relevant experience and show us your personality!
Showcase Your Attention to Detail:In logistics, accuracy is key! When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure everything is spot on, just like we do in our operations.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Yusen Logistics UK Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of ocean freight forwarding and logistics. Familiarise yourself with key terms and processes, especially around customs clearance and container movements. This will show that you're not just interested in the role but also understand the industry.
✨Show Off Your Customer Service Skills
Since this role is all about client interaction, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond to meet a client's needs, as this will highlight your proactive approach.
✨Be Detail-Oriented
Attention to detail is crucial in logistics. During the interview, mention instances where your meticulous nature helped avoid errors or improved efficiency. You could even prepare a few questions about how the company ensures accuracy in their operations to demonstrate your understanding of its importance.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess how you'd handle specific challenges in the role. Practice responses to common scenarios in logistics, such as dealing with shipment delays or customer complaints. This will help you think on your feet and showcase your problem-solving skills.
