IT Service Delivery Manager in Northampton

As IT Service Delivery Manager, you will play a key role in ensuring the consistent delivery of high-quality IT services across Yusen Logistics Europe.

Acting as the primary point of contact for operational IT services, you will work closely with internal stakeholders, Service Desk teams and external suppliers to ensure services are delivered efficiently and in line with agreed service levels.

Alongside managing day-to-day service delivery, you will identify opportunities for improvement, drive operational excellence and support the ongoing development of IT Service Management processes across the organisation.

• Manage the day-to-day delivery of IT services, ensuring agreed service levels and customer expectations are consistently achieved.
• Build and maintain strong relationships with internal stakeholders, business users and external suppliers.
• Monitor service performance, analyse KPIs and implement continuous improvement initiatives.
• Support the development and implementation of IT service delivery strategies, policies and procedures.
• Identify service risks and proactively implement corrective and preventative actions.
• Ensure compliance with IT governance, industry standards and IT Service Management best practices.
• Support key ITIL processes, including Major Incident, Change and Risk Management when required.
• Maintain accurate documentation, records and service management processes.
• Drive a customer-focused culture and continuously improve the quality and efficiency of IT services.
• Degree qualified or equivalent through relevant experience.
• Previous experience within IT Service Delivery, IT Operations or Helpdesk Management.
• Strong practical knowledge of ITIL and IT Service Management (ITSM).
• Experience working with Service Now or a similar ITSM platform.
• Strong stakeholder management skills with the ability to influence colleagues and suppliers at different organisational levels.
• Customer-focused with excellent communication and relationship-building skills.
• Experience driving service improvements and implementing change.
• Strong organisational, analytical and problem-solving skills.
• Comfortable working under pressure and managing multiple priorities.
• Proficient with Microsoft Office (Excel, Outlook and Power Point).
• Fluent in English.
• Yusen Logistics is working to become the world's preferred supply chain logistics company.

Our complete offer is designed to forge better connections between businesses, customers and communities - through innovative supply chain management, freight forwarding, warehousing and distribution services.

As a company, we're dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world's preferred choice.

• Joining Yusen Logistics gives you the opportunity to engage, drive and grow in an international environment.
• A key role within our European IT organisation with regional exposure.
• The opportunity to shape and continuously improve IT service delivery across Europe.
• Collaboration with international stakeholders, suppliers and technical teams.
• A dynamic, supportive and multicultural working environment.
• Professional development and career growth opportunities.
• Competitive salary and benefits package.

Yusen Logistics is an equal opportunities employer that encourages applications from all suitably qualified and eligible applicants, regardless of their personal circumstances.

We make our recruitment decisions solely based on skills, experience and potential.

Diversity enables us to create an inclusive environment where our employees can thrive and grow.

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