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- Tasks: Coordinate ocean export shipments and manage logistics for global clients.
- Company: Yusen Logistics aims to be the world's preferred supply chain logistics company.
- Benefits: Enjoy 25 days holiday, remote work options, wellness support, and tailored career development.
- Why this job: Join a culture of continuous improvement and make impactful connections in logistics.
- Qualifications: Experience in Ocean Freight Forwarding and strong customer service skills required.
- Other info: Work three days remotely and enjoy a competitive salary between £30,000 and £38,000.
The predicted salary is between 30000 - 38000 £ per year.
Overview
We are looking for an Export Customer Services Clerk to coordinate ocean export shipments worldwide for our valued clientele. This role involves overseeing the complete logistics process, from arranging global consignments and managing shipping documentation to invoicing and ensuring smooth customs clearance. The role will be based in our Rainham office (RM13 8EU). You will work three days remotely, with Wednesdays and Fridays in the office. The salary is between £30,000 and £38,000 per annum (DOE).
Responsibilities
- Raise scheduled bookings, issue booking confirmations, and input files into Yusen\\\’s file operating systems for both FCL and LCL.
- Liaise with transport companies and shipping lines to arrange collections for FCL and LCL.
- Coordinate prompt and accurate customs clearance.
- Complete and dispatch house bills and pre-alerts accurately within 5 days of sailing.
- Ensure precise invoicing at the initial data entry to support accurate financial records.
- Provide effective customer service both internally and externally, resolving issues early and recognising when to escalate concerns to management.
Experience and Skills
- Experience in Ocean Freight Forwarding
- Good administrative skills
- Excellent customer service skills
- Proactive and adaptable approach
- Strong stakeholder management skills
- Ability to prioritise tasks and work under pressure
- Attention to detail
- Excellent communication skills, both written and verbal
- Good numeracy and literacy skills
- Basic IT skills, including Microsoft Office and in-house systems
About Yusen Logistics
Yusen Logistics is working to become the world\\\’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we\\\’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world\\\’s preferred choice.
Benefits
- 25 days\\\’ holiday (excluding bank holidays) and 5 days Volunteer Leave per year
- Opportunity for unpaid leave
- Up to 10 days of international remote working
- Critical Illness Cover
- MyStrength Wellbeing App
- Free online Fitness Platform, e.g. Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet and nutrition
- Employee benefits, e.g. free eye test, up to 25% off gym membership, high street vouchers
- Free access to 24/7 online GP, mental health support service, Life Events Counselling, Care Concierge Service
- Tailored development and career opportunities
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Export Customer Services Clerk employer: YUSEN LOGISTICS CO
Contact Detail:
YUSEN LOGISTICS CO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Export Customer Services Clerk
✨Tip Number 1
Familiarise yourself with ocean freight forwarding processes and terminology. Understanding the logistics of FCL and LCL shipments will give you an edge in discussions and interviews, showcasing your knowledge and enthusiasm for the role.
✨Tip Number 2
Network with professionals in the logistics and shipping industry. Attend relevant events or join online forums to connect with others who can provide insights or even refer you to opportunities at Yusen Logistics.
✨Tip Number 3
Brush up on your customer service skills, as this role requires effective communication and problem-solving abilities. Consider role-playing scenarios where you handle customer inquiries or issues to prepare for potential interview questions.
✨Tip Number 4
Research Yusen Logistics and their company culture. Understanding their commitment to continuous improvement and innovative supply chain management will help you align your values with theirs during the interview process.
We think you need these skills to ace Export Customer Services Clerk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in ocean freight forwarding and customer service. Use specific examples that demonstrate your administrative skills and ability to manage logistics processes.
Craft a Compelling Cover Letter: Write a cover letter that showcases your proactive approach and adaptability. Mention how your skills align with the responsibilities of the Export Customer Services Clerk role, particularly in customs clearance and invoicing.
Highlight Communication Skills: In both your CV and cover letter, emphasise your excellent written and verbal communication skills. Provide examples of how you've effectively resolved issues and managed stakeholder relationships in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. Attention to detail is crucial for this role, so ensure your application reflects that quality.
How to prepare for a job interview at YUSEN LOGISTICS CO
✨Know Your Logistics
Familiarise yourself with the logistics process, especially ocean freight forwarding. Be prepared to discuss your experience with FCL and LCL shipments, as well as customs clearance procedures.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Highlight situations where you resolved issues effectively or escalated concerns appropriately.
✨Demonstrate Attention to Detail
Since accuracy is crucial in this role, be ready to discuss how you ensure precision in tasks like invoicing and documentation. Mention any tools or methods you use to maintain high standards.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture at Yusen Logistics and the specifics of the Export Customer Services Clerk role. This shows your genuine interest and helps you assess if it's the right fit for you.
