At a Glance
- Tasks: Lead the implementation of a new CRM system and optimise customer journeys.
- Company: Dynamic company focused on innovative marketing technology solutions.
- Benefits: Flexible contract role with competitive pay and the chance to shape customer experiences.
- Other info: Opportunity to work on exciting projects with a focus on automation and efficiency.
- Why this job: Make a real impact by transforming how businesses connect with their customers.
- Qualifications: Experience in CRM implementation and strong technical skills required.
The predicted salary is between 40000 - 60000 £ per year.
Please note this is a contract role and you must be registered as an independent contractor.
We are seeking an experienced CRM Implementation Consultant to execute a newly designed CRM and marketing technology architecture. You will own the technical configuration, integrations, data migration, and team handover through to launch.
The Tech Stack & Workflow:
- Wix: Website CMS and initial lead capture.
- Mailchimp: GDPR-compliant forms, consent tracking, and nurture journeys.
- Pipedrive: Central CRM and sales pipeline management.
- Outfunnel: Marketing activity sync and automated lead scoring between Mailchimp and Pipedrive.
- Scoro & ScoreApp: Opportunity management, revenue tracking, and project delivery.
- Zapier: Integration layer connecting Scoro, ScoreApp, and other non-native workflows.
Key Responsibilities & Deliverables:
- Architecture Validation: Review the proposed setup and recommend optimizations.
- Configuration & Integration: Fully set up Pipedrive, Mailchimp, Outfunnel, and custom Zapier automations.
- Data & Automation: Migrate legacy data, build nurture journeys, and configure lead scoring.
- Launch & Handover: Conduct thorough QA, provide technical documentation, and deliver team training.
Project Objectives:
- Establish a single, reliable source of customer truth.
- Automate lead nurturing and instantly surface sales-ready prospects.
- Drastically reduce manual admin with a scalable, connected ecosystem.
CRM Consultant in Southampton employer: YunoJuno
Join our dynamic team in Cheltenham as a Business Analyst, where you'll gain invaluable experience supporting Group IT projects in a collaborative and innovative environment. We prioritise employee growth through hands-on training and mentorship, ensuring you develop your analytical skills while contributing to meaningful projects that enhance data quality and stakeholder engagement. With a supportive work culture and competitive pay, this is an excellent opportunity for graduates eager to make an impact in the business analysis field.
StudySmarter Expert Advice🤫
We think this is how you could land CRM Consultant in Southampton
✨Join Customer Support Communities
Dive into online forums and communities like the Customer Support Community on Slack or Discord. These spaces are goldmines for freelance gigs as members often share clients looking for temporary support, and it's a great way to build your network.
✨Showcase Your Skills
Make sure to have a public portfolio or a strong LinkedIn profile highlighting your customer support skills. Share testimonials, case studies, and examples of how you've helped clients. This kind of visibility can catch the eye of companies seeking freelancers—like how YunoJuno might be looking for someone as flexible as you.
✨Freelance Platforms Are Your Friend
Get yourself set up on platforms like Upwork or Freelancer. They’re perfect for scoring short-term contracts in customer support. Plus, you can build your reputation through reviews, which will help you score bigger gigs down the line.
✨Tap into Local Businesses
Local businesses often need temporary customer support, especially during busy seasons. Don’t hesitate to walk into shops or call up local offices. You'd be surprised how many might be open to hiring freelancers like us to help them out!
We think you need these skills to ace CRM Consultant in Southampton
Some tips for your application 🫡
Show Off Your Customer Support Skills:In customer support, we know that communication is key. Highlight your experience in resolving conflicts, understanding customer needs, and handling inquiries effectively. Include real examples from previous roles that demonstrate these skills.
Prepare a Solid Portfolio:As a freelancer, your portfolio is your calling card! Include testimonials from satisfied customers, case studies on how you solved particular problems, and your approach to different customer scenarios. This will demonstrate your versatility and capability in customer support.
Be Clear About Your Availability:Freelance gigs often come with flexible hours, but it's important to outline when you can work. Be open about your availability in your application—this helps the hiring manager at YunoJuno know if you can meet their needs without any hiccups!
Tailor Your Application to YunoJuno:Every company has its vibe and customer approach. Research YunoJuno's mission and their support philosophy. Use this knowledge to personalise your cover letter and show how your style aligns perfectly with theirs—this makes you stand out in the freelance crowd!
How to prepare for a job interview at YunoJuno
✨Showcase Your Problem-Solving Skills
Freelancing in customer support means you'll often be solving unique problems on the fly. Be ready to share specific examples where you've effectively addressed customer issues, highlighting your critical thinking and adaptability. It’s all about showing you can think on your feet!
✨Familiarise Yourself with the Tools of the Trade
Knowing your way around customer support tools like Zendesk, Freshdesk, or even CRM systems can set you apart. Make sure to mention any experience with these platforms during the interview to demonstrate your readiness to hit the ground running at YunoJuno.
✨Be Ready to Discuss Your Availability and Flexibility
As a freelancer, your availability can be a key factor in the decision-making process. Be prepared to discuss how many hours you can commit and your willingness to work odd hours or on weekends to meet customer needs. This shows your commitment and readiness to jump into the role.
✨Highlight Your Communication Style
In customer support, how you communicate can make or break the customer experience. Be ready to talk about your communication style, perhaps even demonstrating it during the interview. Show that you're personable, empathetic, and capable of conveying complex information clearly to clients.
