At a Glance
- Tasks: Lead account management for a major Salesforce project and build strong client relationships.
- Company: Dynamic marketing tech firm focused on innovative solutions.
- Benefits: Competitive salary, hybrid work model, and potential for contract extension.
- Other info: Opportunity for travel to France and excellent career growth potential.
- Why this job: Join a fast-paced environment where you can drive client success and grow your career.
- Qualifications: 7+ years in account management with a strong MarTech background.
The predicted salary is between 60000 - 80000 € per year.
We are seeking an experienced Account Manager/Director, this role focuses heavily on account management and relationship building for a major Salesforce implementation within business operations. You will work closely with a Program Manager and wider internal teams to ensure clear communication, unified work streams, and long-term client success. This is an advisory and relationship-focused role; while you must be highly knowledgeable about Salesforce and its practical applications within an organization, hands-on technical implementation or coding skills are not required.
Key Responsibilities
- Account Leadership: Lead the account management for a large-scale Salesforce implementation project.
- Relationship Management: Manage customer relationships, acting as the primary point of contact to ensure clear communication and alignment.
- Client-Facing Conflict Resolution: Navigate difficult conversations and direct client pushback, ensuring complex issues and conflicts are resolved constructively while maintaining client trust.
- Project Orchestration: Collaborate closely with a Program Manager and internal delivery teams to orchestrate unified work streams.
- Risk Mitigation: Proactively manage risks, demonstrating the ability to effectively problem-solve and recover when project issues arise.
- Project Focus: Maintain a dedicated focus on the specific implementation project to ensure seamless delivery.
- Commercial Growth: Identify opportunities for upsell and ongoing client growth.
Experience & Requirements
- Experience Level: 7+ years of dedicated Account Management or Client Success experience at a senior level.
- MarTech Background: A strong background in Marketing Technology (MarTech) is required. (Please note: candidates with primarily PR or Creative agency backgrounds will not be considered for this position).
- Salesforce Expertise: Deep understanding of the Salesforce ecosystem and its practical business applications. Direct experience managing Salesforce projects within a MarTech context is a massive advantage.
- Large-Scale Account Management: Proven track record of managing major accounts and projects with budgets exceeding £1 million.
- Client Handling & Problem Solving: Demonstrated ability to manage complex client dynamics, specifically with a strong track record of direct client conflict resolution and troubleshooting project challenges efficiently.
Contract Details & Working Setup
- Duration: Initially a 3-month contract, with strong anticipation of extending to an 18-month engagement.
- Working Setup: Full-time (5 days per week).
- Location: London-based (Hybrid). Requires 1 to 2 days per week in the London office.
- Travel: As the end-client is based in France, some occasional travel to France may be required.
Senior Account Manager - Marketing Tech in London employer: YunoJuno
Join a dynamic team in London where your expertise in account management and marketing technology will be valued and nurtured. We pride ourselves on fostering a collaborative work culture that encourages professional growth, offering opportunities to lead significant Salesforce projects while building lasting client relationships. With a hybrid working model and the chance to engage with international clients, this role promises a rewarding career path in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Account Manager - Marketing Tech in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the MarTech space and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your Salesforce knowledge. Make sure you can discuss how you've successfully managed large-scale projects and resolved client conflicts in the past. We want to hear your success stories!
✨Tip Number 3
Showcase your relationship-building skills! During interviews, highlight examples of how you've maintained strong client relationships and navigated tricky conversations. This role is all about trust and communication.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior Account Manager - Marketing Tech in London
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your 7+ years of experience in Account Management or Client Success. We want to see how you've led large-scale projects, especially in the MarTech space, so don’t hold back on those details!
Tailor Your Application:Customise your application to reflect the key responsibilities mentioned in the job description. We love seeing how you can manage relationships and navigate conflicts, so share specific examples that showcase your skills.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your achievements and how they relate to the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at YunoJuno
✨Know Your Salesforce Inside Out
Make sure you brush up on your Salesforce knowledge before the interview. Understand its applications in a MarTech context, as this will be crucial for demonstrating your expertise and how it can benefit the company’s projects.
✨Showcase Your Relationship Management Skills
Prepare examples of how you've successfully managed client relationships in the past. Highlight specific instances where you navigated difficult conversations or resolved conflicts, as this role heavily relies on strong interpersonal skills.
✨Demonstrate Project Management Prowess
Be ready to discuss your experience with large-scale account management and project orchestration. Share stories that illustrate your ability to lead teams, manage risks, and ensure seamless delivery of projects, especially those with significant budgets.
✨Think Commercially
Identify ways you've contributed to commercial growth in previous roles. Be prepared to discuss how you’ve spotted upsell opportunities and fostered ongoing client growth, as this will show your strategic thinking and value to the company.
