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- Tasks: Lead CRM campaigns using Salesforce Marketing Cloud and optimise performance.
- Company: Dynamic fintech company seeking innovative talent.
- Benefits: Competitive daily rate, hybrid work model, and immediate start.
- Why this job: Make a significant impact in a fast-paced environment with cutting-edge technology.
- Qualifications: Hands-on Salesforce Marketing Cloud experience and strong CRM campaign delivery skills.
- Other info: Join a collaborative team and thrive in a high-accountability setting.
The predicted salary is between 60000 - 84000 £ per year.
A Fintech client is seeking a senior freelance CRM Manager with deep, hands-on Salesforce Marketing Cloud expertise to provide immediate short-term cover and operational leadership following a CRM team transition. The role will stabilise, execute, and optimise CRM programs across lifecycle, campaign, and automated communications.
This is a high-impact delivery role requiring strong technical platform capability, execution excellence, and strategic CRM thinking. The successful candidate must be able to operate independently, move quickly, and ensure continuity of CRM operations and performance.
Contract type: Initial 6-month rolling contract
Immediate start required
Hybrid: 3 office days in London at the client site
Core Responsibilities
- Own day-to-day execution in Salesforce Marketing Cloud
- Build, QA, launch, and optimise CRM campaigns – both ad-hoc and existing journeys
- Configure and manage journeys, automations, and triggered communications
- Manage segmentation, audience selection, and data extensions
- Execute lifecycle and promotional CRM programs end-to-end
Marketing Cloud Operations
- Work hands-on across:
- Journey Builder
- Email Studio
- Automation Studio
- Contact Builder / Data Extensions
- Triggered sends
Performance & Optimisation
- Monitor campaign performance and recommend optimisations
- Run A/B tests and structured experimentation
- Improve engagement, conversion, and retention metrics
- Translate performance data into actionable CRM improvements
Collaboration & Stakeholder Support
- Work with strategy, marketing, product, analytics, and compliance teams
- Support briefing → build → QA → launch workflows
- Provide clear delivery timelines and status updates
- Coordinate with creative and content teams on assets and templates
Quality & Compliance
- Ensure CRM activity meets regulatory and compliance standards (fintech/payments environment preferred)
- Maintain strong QA and approval processes
- Reduce risk in deployment and data usage
Required Skills & Experience
- Strong senior-level hands-on experience with Salesforce Marketing Cloud
- Proven track record delivering CRM campaigns at scale
- Deep experience with Journey Builder and Automation Studio
- Strong segmentation and data handling capability
- Experience with triggered and behavioural messaging
- CRM performance optimisation and testing experience
- Ability to work independently and stabilise CRM operations quickly
- Strong QA discipline and process rigour
- Comfortable working in fast-moving, high-accountability environments
Preferred Experience
- Fintech, payments, or regulated industry experience
- Multi-market CRM programs
- Lifecycle and retention marketing programs
- Personalisation and dynamic content
- CRM reporting and dashboarding
- Experience working with agency + client hybrid teams
Working Style Requirements
- Highly proactive and delivery-focused
- Hands-on executor (not strategy-only)
- Able to join and contribute immediately
- Comfortable with ambiguity and rapid change
- Strong communicator with stakeholders
Start date: ASAP
Duration: 6 month rolling contract
Location: London (on-site 3 days a week)
Rate: Likely to be around £300-350 per day (outside IR35)
Senior Account Manager in London employer: YunoJuno
Contact Detail:
YunoJuno Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Account Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the fintech and CRM space. Let them know you're on the lookout for opportunities, and who knows? They might just have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Get your hands dirty with Salesforce Marketing Cloud! If you haven’t already, dive into some online tutorials or courses. The more familiar you are with the platform, the better you’ll be able to showcase your skills during interviews.
✨Tip Number 3
Prepare for those interviews by practising common CRM scenarios. Think about how you would handle campaign optimisations or troubleshoot issues. Being ready to discuss real-life examples will set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the right fit for you. Plus, it’s a great way to get noticed by hiring managers who are looking for talent like yours.
We think you need these skills to ace Senior Account Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your Salesforce Marketing Cloud experience. We want to see how your skills align with the specific requirements of the Senior CRM Manager role.
Showcase Your Achievements: Don’t just list your responsibilities; share your successes! Use metrics and examples to demonstrate how you've optimised CRM campaigns in the past. This will help us see the impact you can bring to our team.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us understand your qualifications quickly.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at YunoJuno
✨Know Your Salesforce Marketing Cloud Inside Out
Make sure you brush up on your Salesforce Marketing Cloud skills before the interview. Be ready to discuss your hands-on experience with Journey Builder, Automation Studio, and how you've optimised campaigns in the past. This role is all about execution excellence, so showcasing your technical know-how will definitely impress.
✨Prepare for Real-World Scenarios
Think of specific examples where you've successfully managed CRM campaigns or tackled challenges in a fast-paced environment. Be prepared to explain how you stabilised operations or improved performance metrics. This will show that you can hit the ground running and adapt quickly.
✨Showcase Your Collaboration Skills
Since this role involves working closely with various teams, be ready to talk about your experience collaborating with marketing, analytics, and creative teams. Highlight any successful projects where teamwork led to great results, as this will demonstrate your ability to coordinate effectively.
✨Understand Compliance and Quality Assurance
Given the fintech context, it's crucial to understand regulatory standards and QA processes. Be prepared to discuss how you've ensured compliance in previous roles and how you maintain high-quality standards in your work. This will reassure them that you can manage risk effectively.
