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For Companies At a Glance
- Tasks: Lead customer-centric initiatives and translate data insights into strategic actions.
- Company: Join a dynamic, PE-backed transport provider focused on growth and innovation.
- Benefits: Enjoy remote work flexibility with one day in the office and opportunities for career progression.
- Why this job: Be at the forefront of enhancing customer experience in a fast-paced tech environment.
- Qualifications: Manager-level experience in consulting with a strong background in customer-centric roles required.
- Other info: Contract role for 3-6 months, based in London or Brighton.
The predicted salary is between 72000 - 108000 £ per year.
Report to CMO of a PE-backed transport provider and lead end-to-end customer-centric initiatives. This is a newly created role reporting directly to the CMO. You will bridge the gap between data and customer experience, ensuring we are asking the right questions to gain the insights our senior leadership team requires to make informed decisions. This role suits someone with manager-level experience in consulting, who likely has experience in a high-impact role in a customer-centric, fast-growing tech scale-up or VC/PE-backed business. This role comes with lots of progression opportunities as the company is always trying to promote growth within their internal teams.
About the role:
- The head of customer experience will lead and execute end-to-end initiatives across various product streams, reporting directly to the CMO.
- This role will work cross-functionally to translate our data insights into end-to-end strategic initiatives across multiple product streams.
Cross-Functional Collaboration:
- Coordinate with various departments (e.g., marketing, product, finance) to ensure alignment with strategic goals.
Data Analysis:
- Utilise data (e.g., through SQL) to inform decision-making and optimise project outcomes.
Stakeholder Management:
- Engage with key stakeholders, including senior leadership, to communicate progress and challenges.
Process Improvement:
- Identify inefficiencies and implement solutions to enhance productivity and project success.
Reporting:
- Provide regular updates and insights to the executive team.
About you:
- Likely experience post-consulting in a high-impact role in a customer-centric, fast-growing tech scale-up or VC/PE-backed business.
- Experience working with Product Managers on end-to-end project delivery.
- Ability to influence stakeholders across different departments.
- Analytical mindset combined with commercial, strategic thinking.
- Ability to translate data insights into action items.
- Problem-solver with a proactive work approach.
- Ability to work cross-functionally and great senior stakeholder management.
PLEASE NOTE: Required on-site 1 day a week in either London or Brighton.
Duration: 3-6 month contract
Rate: Depending on experience (likely inside IR35)
Location: London or Brighton 1 day per week, 4 days remote.
Seniority level: Director
Employment type: Contract
Job function: Consulting and Strategy/Planning
Industries: Business Consulting and Services
Head of Customer Experience employer: YunoJuno
Contact Detail:
YunoJuno Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Experience
✨Tip Number 1
Familiarise yourself with the latest trends in customer experience, especially in tech scale-ups. This will help you speak confidently about innovative strategies during interviews and demonstrate your passion for the field.
✨Tip Number 2
Network with professionals in the customer experience and consulting sectors. Attend industry events or webinars to connect with potential colleagues or mentors who can provide insights into the role and company culture.
✨Tip Number 3
Brush up on your data analysis skills, particularly SQL, as this role heavily relies on data-driven decision-making. Consider taking a short course or working on personal projects to showcase your analytical capabilities.
✨Tip Number 4
Prepare examples of past experiences where you've successfully led cross-functional teams or initiatives. Being able to articulate these stories will highlight your leadership skills and ability to influence stakeholders effectively.
We think you need these skills to ace Head of Customer Experience
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer experience and consulting. Focus on roles where you've led initiatives or worked cross-functionally, as this is crucial for the Head of Customer Experience position.
Craft a Compelling Cover Letter: In your cover letter, emphasise your analytical mindset and ability to translate data insights into actionable strategies. Mention specific examples from your past roles that demonstrate your problem-solving skills and stakeholder management.
Showcase Relevant Skills: Highlight your experience with data analysis tools like SQL and your ability to influence stakeholders across departments. This role requires strong communication skills, so make sure to convey your ability to engage with senior leadership effectively.
Research the Company: Familiarise yourself with the company's mission, values, and recent developments in the transport sector. Understanding their strategic goals will help you align your application with what they are looking for in a candidate.
How to prepare for a job interview at YunoJuno
✨Showcase Your Cross-Functional Experience
Make sure to highlight your experience working with various departments. Discuss specific projects where you collaborated with marketing, product, and finance teams to achieve strategic goals.
✨Demonstrate Data-Driven Decision Making
Prepare examples of how you've used data analysis in previous roles. Be ready to discuss how you utilised tools like SQL to inform decisions and optimise outcomes in customer experience initiatives.
✨Engage Stakeholders Effectively
Think about how you've managed relationships with senior stakeholders in the past. Share instances where you communicated progress and challenges clearly, ensuring alignment with their expectations.
✨Emphasise Problem-Solving Skills
Be prepared to discuss specific challenges you've faced in previous roles and how you approached solving them. Highlight your proactive work approach and ability to implement process improvements.
