Community Manager

Community Manager / Hybrid in London / Freelance

The Community Management team are a key part of the social team and help to make brands truly matter on social channels. In this role, you'll be helping manage online communities, creating content and engaging with the audience directly on various social media platforms.

You'll contribute ideas for social media strategies and stay up-to-date on trends to create relevant content – maybe even shooting it yourself. You'll also work with other teams to deliver comprehensive social media campaigns for clients.

Key Responsibilities:

• Be the strategic social sleuth & brand architect: Craft the strategic social blueprint from online and social community insights.
• Stay plugged into the zeitgeist by devouring trend reports and campaign insights to keep social fresh. Breathe social channels such as Facebook, Insta, Twitter, YouTube, TikTok & beyond. Support building social and creative briefs and coordinate with interdisciplinary team to prepare well informed community management strategies around cultural moments.
• Be a social management tool expert: Expertly create and publish engaging content across all key social platforms.
• Command the insight toolkit (Sprinklr, Google Trends, etc.) to turn data into action. Manage and own the content publishing process; scheduling, coordination of complex content calendars, QC of live posts. Champion social media best practices, ensuring every execution is flawless. Nail the administrative essentials: reports, scheduling, competitor reviews, and workflow management.
• Be the voice of the brand on social : Forge powerful internal & client relationships and get to the heart of client challenges and ensure seamless execution. Master the brand's voice, crafting compelling content that resonates with their online audience. Transform audiences into passionate social advocates and craft perfect reactive and proactive comments.
• Measurement and effectiveness: What’s working and why? Understand different social media performance and metrics. Deliver social reports with precisely the insights clients need to drive smart business decisions. Be a data detective and uncover the stories hidden in social metrics and turn them into strategic gold. Grasp client objectives and the competitive arena to ensure social delivers real results. Collaborate with analysts and media planners to report on channel results – community specific data. Understand the benefits of a test & learn strategy can create testing hypothesis.
• Be the gate keeper of brand safety: Cut through the chaos of social media and moderate complex comments in a very public forum. Live in the detail – one emoji can be the difference between the best comment you’ve ever read to a full blown crisis. Understand what flies on social for brands, what is over the mark and how to deal with it.
• BONUS: Bringing impactful ideas to life through content creation: Develop, produce, and distribute engaging, impactful content across various platforms (including social media posts and videos). Knowledge of latest viral and aesthetic trends on social is essential. This includes concepting and shooting quick-turnaround, phoneshot content that aligns with the brand's aesthetic and messaging. Proficiency in mobile content creation and editing software is essential.

Requirements:

• Experience managing social media accounts and building online communities.

• Experience creating, scheduling, publishing content to social channels and highly proficient using software like Sprinklr, Meta and TikTok Ads Manager Tools.

• Experience concepting, filming and posting content to social media platforms is a bonus.

• Detail-oriented with strong written and verbal communication skills. Organized, analytical and excellent time management skills with a proven ability to manage multiple projects in a fast-paced environment.

• Willingness to take on new challenges and learn, constantly pushing the creative work to be best in class for social.

• Natural and effective collaborator, working effectively and seamlessly amongst an integrated agency team and comfortable and confident liaising directly with clients.

• A social media native, fluent in the digital landscape, inherent understanding of what works on social, blending left-brain analytical smarts with right-brain creative power.

• Stays up to date with social media innovations and leverages them to create great work.

• Proven experience developing impactful social content strategies across diverse sectors.

• Ability to independently manage multiple priorities in a fast paced and deadline driven environment

Start date: ASAP

Duration: 12 weeks

Location: London (on-site 2-3 times a week)

Rate: Up to £250 p/day

**Please note: working on-site in London at least twice a week is mandatory.