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- Tasks: Lead CRM campaigns using Salesforce Marketing Cloud and optimise performance.
- Company: Dynamic fintech company seeking a proactive Senior Account Manager.
- Benefits: Competitive daily rate, hybrid work model, and immediate start.
- Why this job: Make a significant impact in a fast-paced environment with cutting-edge technology.
- Qualifications: Hands-on Salesforce Marketing Cloud experience and strong CRM campaign delivery skills.
- Other info: Join a collaborative team and enjoy excellent career growth opportunities.
The predicted salary is between 60000 - 84000 £ per year.
A Fintech client is seeking a senior freelance CRM Manager with deep, hands-on Salesforce Marketing Cloud expertise to provide immediate short-term cover and operational leadership following a CRM team transition. The role will stabilise, execute, and optimise CRM programs across lifecycle, campaign, and automated communications. This is a high-impact delivery role requiring strong technical platform capability, execution excellence, and strategic CRM thinking. The successful candidate must be able to operate independently, move quickly, and ensure continuity of CRM operations and performance.
Contract type: Initial 6-month rolling contract
Immediate start required
Hybrid: 3 office days in London at the client site.
Core Responsibilities
- Own day-to-day execution in Salesforce Marketing Cloud
- Build, QA, launch, and optimise CRM campaigns – both ad-hoc and existing journeys
- Configure and manage journeys, automations, and triggered communications
- Manage segmentation, audience selection, and data extensions
- Execute lifecycle and promotional CRM programs end-to-end
Marketing Cloud Operations
- Work hands-on across:
- Journey Builder
- Email Studio
- Automation Studio
- Contact Builder / Data Extensions
- Triggered sends
Performance & Optimisation
- Monitor campaign performance and recommend optimisations
- Run A/B tests and structured experimentation
- Improve engagement, conversion, and retention metrics
- Translate performance data into actionable CRM improvements
Collaboration & Stakeholder Support
- Work with strategy, marketing, product, analytics, and compliance teams
- Support briefing → build → QA → launch workflows
- Provide clear delivery timelines and status updates
- Coordinate with creative and content teams on assets and templates
Quality & Compliance
- Ensure CRM activity meets regulatory and compliance standards (fintech/payments environment preferred)
- Maintain strong QA and approval processes
- Reduce risk in deployment and data usage
Required Skills & Experience
- Strong senior-level hands-on experience with Salesforce Marketing Cloud
- Proven track record delivering CRM campaigns at scale
- Deep experience with Journey Builder and Automation Studio
- Strong segmentation and data handling capability
- Experience with triggered and behavioural messaging
- CRM performance optimisation and testing experience
- Ability to work independently and stabilise CRM operations quickly
- Strong QA discipline and process rigour
- Comfortable working in fast-moving, high-accountability environments
Preferred Experience
- Fintech, payments, or regulated industry experience
- Multi-market CRM programs
- Lifecycle and retention marketing programs
- Personalisation and dynamic content
- CRM reporting and dashboarding
- Experience working with agency + client hybrid teams
Working Style Requirements
- Highly proactive and delivery-focused
- Hands-on executor (not strategy-only)
- Able to join and contribute immediately
- Comfortable with ambiguity and rapid change
- Strong communicator with stakeholders
Start date: ASAP
Duration: 6 month rolling contract
Location: London (on-site 3 days a week)
Rate: Likely to be around £300-350 per day (outside IR35)
Senior Account Manager in City of London employer: YunoJuno
Contact Detail:
YunoJuno Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Account Manager in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the fintech and CRM space. Let them know you're on the lookout for opportunities, and don't hesitate to ask for introductions. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Show off your skills! If you've got hands-on experience with Salesforce Marketing Cloud, create a portfolio or case studies showcasing your best campaigns. This will help you stand out during interviews and give potential employers a taste of what you can do.
✨Tip Number 3
Prepare for those interviews! Research the company and its CRM strategies. Be ready to discuss how you can stabilise and optimise their operations. Tailor your answers to reflect your understanding of their needs and how your experience aligns with their goals.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might just be the right fit for you. Plus, applying directly can sometimes give you an edge over other candidates. So, don’t miss out – check us out!
We think you need these skills to ace Senior Account Manager in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Account Manager role. Highlight your hands-on experience with Salesforce Marketing Cloud and any relevant fintech experience. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past successes in CRM campaigns and how you can bring that expertise to our team.
Showcase Your Technical Skills: Since this role requires strong technical capabilities, don’t shy away from showcasing your experience with Journey Builder, Automation Studio, and other relevant tools. We love seeing candidates who can hit the ground running!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at YunoJuno
✨Know Your Salesforce Marketing Cloud Inside Out
Make sure you brush up on your Salesforce Marketing Cloud skills before the interview. Be ready to discuss your hands-on experience with Journey Builder, Automation Studio, and how you've optimised campaigns in the past. This role is all about execution excellence, so showcasing your technical know-how will definitely impress.
✨Prepare for Real-World Scenarios
Think of specific examples where you've successfully managed CRM campaigns or tackled challenges in a fast-paced environment. Be prepared to explain how you approached segmentation, audience selection, and data handling. This will show that you can operate independently and stabilise CRM operations quickly.
✨Showcase Your Collaborative Spirit
This role requires working closely with various teams, so be ready to talk about your experience collaborating with strategy, marketing, and analytics teams. Highlight any successful projects where you coordinated with creative and content teams, as this will demonstrate your ability to provide clear delivery timelines and status updates.
✨Emphasise Your QA Discipline
Quality assurance is key in this role, especially in a regulated industry like fintech. Be prepared to discuss your QA processes and how you've maintained compliance in previous roles. This will reassure the interviewer that you can reduce risk in deployment and ensure high standards in CRM activities.
