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- Tasks: Lead CRM campaigns using Salesforce Marketing Cloud and optimise customer engagement.
- Company: Dynamic fintech company seeking a proactive freelance CRM Manager.
- Benefits: Competitive daily rate, flexible hybrid work, and immediate start.
- Why this job: Make a real impact in a fast-paced environment while enhancing your CRM skills.
- Qualifications: Hands-on experience with Salesforce Marketing Cloud and proven CRM campaign delivery.
- Other info: Join a collaborative team and thrive in a high-accountability setting.
A Fintech client is seeking a senior freelance CRM Manager with deep, hands-on Salesforce Marketing Cloud expertise to provide immediate short-term cover and operational leadership following a CRM team transition. The role will stabilise, execute, and optimise CRM programs across lifecycle, campaign, and automated communications.
This is a high-impact delivery role requiring strong technical platform capability, execution excellence, and strategic CRM thinking. The successful candidate must be able to operate independently, move quickly, and ensure continuity of CRM operations and performance.
Contract type: Initial 6-month rolling contract
Immediate start required
Hybrid: 3 office days in London at the client site.
Core Responsibilities
- Own day-to-day execution in Salesforce Marketing Cloud
- Build, QA, launch, and optimise CRM campaigns – both ad-hoc and existing journeys
- Configure and manage journeys, automations, and triggered communications
- Manage segmentation, audience selection, and data extensions
- Execute lifecycle and promotional CRM programs end-to-end
Marketing Cloud Operations
- Work hands-on across:
- Journey Builder
- Email Studio
- Automation Studio
- Contact Builder / Data Extensions
- Triggered sends
Performance & Optimisation
- Monitor campaign performance and recommend optimisations
- Run A/B tests and structured experimentation
- Improve engagement, conversion, and retention metrics
- Translate performance data into actionable CRM improvements
Collaboration & Stakeholder Support
- Work with strategy, marketing, product, analytics, and compliance teams
- Support briefing → build → QA → launch workflows
- Provide clear delivery timelines and status updates
- Coordinate with creative and content teams on assets and templates
Quality & Compliance
- Ensure CRM activity meets regulatory and compliance standards (fintech/payments environment preferred)
- Maintain strong QA and approval processes
- Reduce risk in deployment and data usage
Required Skills & Experience
- Strong senior-level hands-on experience with Salesforce Marketing Cloud
- Proven track record delivering CRM campaigns at scale
- Deep experience with Journey Builder and Automation Studio
- Strong segmentation and data handling capability
- Experience with triggered and behavioural messaging
- CRM performance optimisation and testing experience
- Ability to work independently and stabilise CRM operations quickly
- Strong QA discipline and process rigour
- Comfortable working in fast-moving, high-accountability environments
Preferred Experience
- Fintech, payments, or regulated industry experience
- Multi-market CRM programs
- Lifecycle and retention marketing programs
- Personalisation and dynamic content
- CRM reporting and dashboarding
- Experience working with agency + client hybrid teams
Working Style Requirements
- Highly proactive and delivery-focused
- Hands-on executor (not strategy-only)
- Able to join and contribute immediately
- Comfortable with ambiguity and rapid change
- Strong communicator with stakeholders
Start date: ASAP
Duration: 6 month rolling contract
Location: London (on-site 3 days a week)
Rate: Likely to be around £300-350 per day (outside IR35)
Account Managers/Senior Account Manager in City of London employer: YunoJuno
Contact Detail:
YunoJuno Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Managers/Senior Account Manager in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the fintech space and let them know you're on the lookout for opportunities. A personal recommendation can go a long way in landing that dream role.
✨Tip Number 2
Get your hands dirty with Salesforce Marketing Cloud! If you haven't already, dive into some online tutorials or courses to brush up on your skills. The more confident you are with the platform, the better you'll perform in interviews.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how you've tackled challenges in previous roles, especially around CRM performance optimisation and campaign delivery. We want to hear your success stories!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Account Managers/Senior Account Manager in City of London
Some tips for your application 🫡
Show Off Your Salesforce Skills: Make sure to highlight your hands-on experience with Salesforce Marketing Cloud in your application. We want to see how you've used Journey Builder and Automation Studio to deliver successful CRM campaigns, so don’t hold back!
Be Specific About Your Achievements: When detailing your past roles, focus on specific achievements and metrics. We love numbers! Share how you improved engagement or conversion rates through your CRM strategies, as this shows us your impact.
Tailor Your Application: Don’t just send a generic CV and cover letter. Tailor your application to reflect the skills and experiences mentioned in the job description. We appreciate when candidates take the time to connect their background to our needs.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at YunoJuno
✨Know Your Salesforce Marketing Cloud Inside Out
Make sure you brush up on all the features of Salesforce Marketing Cloud, especially Journey Builder and Automation Studio. Be ready to discuss your hands-on experience with these tools and how you've used them to optimise CRM campaigns in the past.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've quickly troubleshot campaign issues or optimised performance metrics. This role requires someone who can think on their feet, so having specific scenarios where you turned challenges into successes will impress the interviewers.
✨Demonstrate Your Collaborative Spirit
Since this position involves working closely with various teams, be ready to talk about your experience collaborating with marketing, product, and analytics teams. Highlight how you’ve coordinated workflows and ensured clear communication to meet project deadlines.
✨Understand Compliance and Quality Assurance
Familiarise yourself with the regulatory standards relevant to the fintech industry. Be prepared to discuss how you ensure compliance in your CRM activities and maintain strong QA processes to reduce risks in deployment and data usage.
