IT Infrastructure Service Manager in Poole

Uniting what's next in traffic. At Yunex Traffic, we launch cities into the future with forward-looking infrastructure and transport solutions, making mobility safer, more efficient and more sustainable for all.

Our Commitment: At Yunex Traffic, the uniqueness of our people is our strength. Our people are at the heart of what we do and every voice, perspective and contribution is valued. The future of mobility needs people who think down different tracks and we empower our people to transform cities all over the world. Join us and make a difference too. If we all thought the same, we would never think of anything new. That's why we recruit great minds from all walks of life. We embrace diversity and create what's right for the world by employing the people who live in it. At Yunex Traffic, we recognise that building a diverse workforce is critical to the success of our business. We strongly encourage applications from a diverse talent pool and welcome the opportunity to discuss flexibility requirements and workplace adjustments with all our applicants to encourage agile working and innovation.

Do you want to make a difference with the work you do? Join us as an IT Service Professional. Please note this role is not eligible for Skilled Worker visa sponsorship.

What are my responsibilities?

• You will be responsible for the full lifecycle of services included in the Global Network and Data centre portfolio at Yunex Traffic.
• Act as a key point of contact for business stakeholders, with a strong focus on delivering high levels of user satisfaction.
• Manage relationships between Yunex IT and service providers, ensuring effective handling of incidents, problems, and escalations.
• Take ownership of service-related financials, including budgeting, cost control, and forecasting.
• Ensure service availability, resilience, and continuity, monitoring performance against agreed service level agreements (SLAs).
• Continually evaluate the performance of providers and local delivery teams, manage claims, and lead service improvement processes.
• Take a hands-on approach to service operations, ensuring effective delivery and stability of Data centre and Network services within scope.
• Define and align the provider landscape and sourcing strategy (make-or-buy), and oversee execution against strategic objectives.
• Coordinate and support service introduction and transition activities, including unit and integration testing, and ensure documentation of processes and procedures.

What do I need to qualify for the job?

• Several years of professional experience in IT Service Management, preferably in an international and mid-sized business environment.
• Solid technical understanding of network and data centre infrastructures as well as hands-on experience in operating and managing infrastructure services.
• Proven experience in managing external service providers and coordinating internal and external stakeholders.
• In-depth knowledge of ITIL or comparable service management frameworks, including incident, problem and service level management.
• Experience in working at the interface between IT and business functions, with a strong focus on service quality and user satisfaction.
• Good understanding of service-related financials such as budgeting, cost control and forecasting.
• Structured and solution-oriented working style combined with a high level of ownership and accountability.
• Strong communication and stakeholder management skills, with the ability to collaborate across different organizational levels and in an international environment.

We offer:

• Competitive base salary with an annual bonus.
• Continuous training and learning opportunities to support career development.
• 26 days of holiday, increasing up to 29 with length of service.
• 37.5-hour working week.
• Excellent pension, with matching contributions up to 10% of pensionable salary.
• Flexible benefits package to suit your personal needs.
• Investment in personal development and support for membership of professional institutions.

How do I apply?

We can only accept online applications. Click the Apply Now button below to submit your application.

About Us: We are a global leader in intelligent transport systems with more than 3,500 passionate employees who pioneer, develop, create, install and maintain innovative road traffic and mobility solutions all over the world. We make our roads smarter, safer and greener. The work we do enables cities, highways authorities and infrastructure operators to create a new world of mobility and makes cities more livable for everyone. Our solutions range from traffic lights, tolling solutions and tunnel management to software, AI applications and the intelligent networking of all road users. Become a Traffic Transformer and help us to continue transforming towns and cities all over the world.