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- Tasks: Support clients with bespoke enforcement solutions and resolve complex hardware/software issues.
- Company: Join Yunex Traffic, a global leader in smart mobility solutions.
- Benefits: 26 days holiday, flexible working, excellent pension, and personal development opportunities.
- Why this job: Make a real impact on road transport and the environment while growing your career.
- Qualifications: Degree or equivalent experience in IT, strong problem-solving skills, and customer focus.
- Other info: Be part of a close-knit team with high staff retention and extensive training resources.
The predicted salary is between 36000 - 60000 £ per year.
Company description:
Support Desk Engineer
Job description:
Uniting whats next in traffic.
At Yunex Traffic, we launch cities into the future with forward-looking infrastructure and transport solutions, making mobility safer, more efficient and more sustainable for all.
Our Commitment:
At Yunex Traffic, the uniqueness of our people is our strength. Our people are at the heart of what we do and every voice, perspective and contribution is valued. The future of mobility needs people who think down different tracks and we empower our people to transform cities all over the world. Join us and make a difference too.
If we all thought the same, we would never think of anything new. Thats why we recruit great minds from all walks of life. We embrace diversity and create whats right for the world by employing the people who live in it.
At Yunex Traffic, we recognise that building a diverse workforce is critical to the success of our business. We strongly encourage applications from a diverse talent pool and welcome the opportunity to discuss flexibility requirements and workplace adjustments with all our applicants to encourage agile working and innovation.
Do you want to make a difference with the work you do? Join us as aSupport Desk Engineer. You will be the point of contact for our customers and work proactively support our range of solutions to ensure that they can do their bit in addressing local challenges with road transport and the environment whilst delivering an exceptional level of service
Responsibilities:
- Be the primary Engineer supporting a selection of Clients and becoming a key contact for any support issues and queries.
- Own and be responsible for providing exceptional support to our Clients and our range of bespoke enforcement solutions. Achieve this via onsite and remote working processes resolving a range of complex hardware and software issues within SLAs so that we can meet our contractual obligations.
- Work closely with the Senior Enforcement Engineers to improve incident life-cycle timing and solution efficiency and reliability.
- Assist with rollouts of software and service upgrades.
- Work with other Engineers and Sub-Contractors to plan and support on-street maintenance activities for the system safely and effectively.
Qualifications & Experience:
- Someone with a Degree, Technical Degree, training or equivalent work experience working with PC hardware and software; fault finding, diagnosing and repairing.
- Someone who is interested in learning bespoke and technical systems.
- Excellent problem-solving skills with a strong attention to detail
- Someone with a working knowledge of Microsoft Operating Systems and basic networking principles
- Someone who is proactive and result-oriented (youll also have a structured and hands-on approach to complex tasks).
- Someone who can work on their own or as part of a team; works well with other people and communicates effectively within the team and with clients.
- Advantageously someone with an understanding of SQL and possesses ability create queries to manipulate and retrieve data.
- Any ITIL qualifications would be beneficial
- Someone happy to travel across the UK to support customer systems. With full UK driving licence.
We offer:
- Competitive base salary plus annual bonus
- 26 days holiday (rising to 29 with service
- 37.5-hour working week.
- Excellent pension scheme with up to 10% employer contribution
- Flexible benefits tailored to your needs
- Ongoing training and development, including support for professional memberships
How do I apply?
We can only accept online applications. Click the Apply Now button below to submit your application.
About Us:
We are a global leader in intelligent transport systems with more than 3,500 passionate employees who pioneer, develop, create, install and maintain innovative road traffic and mobility solutions all over the world.
We make our roads smarter, safer and greener. The work we do enables cities, highways authorities and infrastructure operators to create a new world of mobility and makes cities more livable for everyone.
Our solutions range from traffic lights, tolling solutions and tunnel management to software, AI applications and the intelligent networking of all road users.
Become a Traffic Transformer and help us to continue transforming towns and cities all over the world.
What else do I need to know?
To stay up to date with what were up to at Yunex Traffic UK, including our events and some of our exciting new job roles, sign up for our UK Recruitment Newsletterhere.
Support Desk Engineer employer: Yunex Limited
Contact Detail:
Yunex Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Desk Engineer
✨Tip Number 1
Get to know the company inside out! Research Yunex Traffic and their projects, especially around smart mobility solutions. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your problem-solving skills! Since the role involves diagnosing and repairing hardware and software issues, brush up on your technical knowledge and be ready to discuss how you've tackled similar challenges in the past.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Yunex Traffic.
We think you need these skills to ace Support Desk Engineer
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read the job description thoroughly. We want to see that you understand what the role entails and how your skills align with our needs.
Tailor Your CV and Cover Letter: Don’t just send a generic CV! Tailor it to highlight your relevant experience and skills that match the Support Desk Engineer role. We love seeing how you can bring value to our team.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex issues in the past. We’re looking for someone who can think on their feet and provide exceptional support to our clients.
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Yunex Limited
✨Know Your Tech
Make sure you brush up on your knowledge of PC hardware and software, as well as basic networking principles. Be ready to discuss any relevant experience you have with fault finding and diagnosing issues, as this will show your technical prowess.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled complex problems in the past. Think about specific situations where you had to think on your feet or come up with innovative solutions, especially in a customer support context.
✨Be Customer-Focused
Since this role is all about providing exceptional support, be ready to talk about your approach to customer service. Share experiences where you went above and beyond for a client, and highlight your communication skills.
✨Demonstrate Your Team Spirit
This position requires collaboration with other engineers and subcontractors, so be prepared to discuss how you work within a team. Share examples of successful teamwork and how you contribute to a positive team environment.