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For Companies At a Glance
- Tasks: Support service delivery and enhance traffic management solutions for clients.
- Company: Join a global leader in intelligent transport systems with over 3,500 passionate employees.
- Benefits: Enjoy flexible working, 26 days holiday, excellent pension, and personal development support.
- Why this job: Make a tangible impact on communities while shaping operational excellence in a collaborative environment.
- Qualifications: Experience in service delivery or operations, strong communication skills, and analytical mindset required.
- Other info: Opportunity to work with innovative traffic solutions and contribute to smarter, greener cities.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a proactive and detail-oriented Operational Service Delivery Specialist to enhance the delivery of support to our local authority, national and international clients. This role is pivotal in ensuring that our bespoke traffic management solutions are delivered efficiently, in line with contractual obligations, and with a focus on continuous improvement. Reporting to the Engineering Manager, you will work closely with internal teams and external stakeholders to manage service delivery processes, produce reports, present data, drive CRM and tooling enhancements, monitor performance metrics, and support change initiatives. This role offers the opportunity to shape operational excellence and may include line management responsibilities.
Responsibilities
- Support the day-to-day delivery of contracted services to customers
- Organise and participate in regular service delivery meetings with customers and internal stakeholders
- Ensure timely and accurate reporting on service performance, SLAs, and KPIs
- Maintain a detailed understanding of customer contracts and ensure operational adherence
- Track contract deliverables and support renewals, variations, and compliance activities
- Support the implementation of operational changes and act as a liaison during change initiatives
- Identify opportunities to streamline operations and enhance service quality
- Contribute to internal reviews and post-implementation evaluations
- Develop and maintain dashboards and reports to monitor service performance
- Analyse trends and provide actionable insights to improve outcomes
- Conduct customer visits, gather feedback, and ensure satisfaction
- Coordinate and analyse customer satisfaction surveys and social value reporting
- Identify and implement improvements to CRM systems and operational tooling
- Collaborate with product teams to enhance data accuracy and reporting capabilities
Qualifications & Experience
- Experience in a service delivery, operations, or contract support role, ideally within a technical or field services environment
- Strong understanding of customer contract management and service level agreements
- Excellent communication and stakeholder management skills across all levels
- Knowledge of change management principles and practices
- Analytical mindset with experience in reporting and performance metrics
- Comfortable working with bespoke systems and interpreting complex concepts
Desirable:
- Experience working with or for local authorities
- Understanding of traffic industry or infrastructure services
- Exposure to social value reporting frameworks
We offer
- A collaborative and supportive team environment
- Investment in personal development and support for professional memberships
- The chance to make a tangible impact on local communities through innovative traffic solutions
- 26 days holiday (rising to 29 with service), excellent pension (up to 10% match), and annual bonus
- Flexible benefits and working policy to suit your lifestyle
How do I apply?
We can only accept online applications. Click the Apply Now button below to submit your application.
About Us
We are a global leader in intelligent transport systems with more than 3,500 passionate employees who pioneer, develop, create, install and maintain innovative road traffic and mobility solutions all over the world. We make our roads smarter, safer and greener. The work we do enables cities, highways authorities and infrastructure operators to create a new world of mobility and makes cities more livable for everyone. Our solutions range from traffic lights, tolling solutions and tunnel management to software, AI applications and the intelligent networking of all road users. Become a Traffic Transformer and help us to continue transforming towns and cities all over the world.
Our Commitment
At Yunex Traffic, the uniqueness of our people is our strength. Our people are at the heart of what we do and every voice, perspective and contribution is valued. The future of mobility needs people who think down different tracks and we empower our people to transform cities all over the world. Join us and make a difference too.
Service Delivery Specialist in Poole, Dorset employer: Yunex Limited
Contact Detail:
Yunex Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Specialist in Poole, Dorset
✨Tip Number 1
Familiarise yourself with the traffic management industry and the specific services offered by Yunex Traffic. Understanding their solutions will help you speak confidently about how you can contribute to their operational excellence.
✨Tip Number 2
Network with current or former employees of Yunex Traffic on platforms like LinkedIn. Engaging in conversations can provide you with insider knowledge about the company culture and expectations for the Service Delivery Specialist role.
✨Tip Number 3
Prepare to discuss your experience with service delivery and contract management in detail. Be ready to share specific examples of how you've improved service quality or streamlined operations in previous roles.
✨Tip Number 4
Demonstrate your analytical skills by preparing a few insights or suggestions related to performance metrics or customer satisfaction improvements that could be relevant to Yunex Traffic. This shows initiative and a proactive mindset.
We think you need these skills to ace Service Delivery Specialist in Poole, Dorset
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and qualifications required for the Service Delivery Specialist position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in service delivery, operations, or contract support roles. Use specific examples to demonstrate your understanding of customer contract management and service level agreements.
Showcase Communication Skills: Since excellent communication and stakeholder management skills are crucial for this role, provide examples in your application that illustrate your ability to communicate effectively across different levels and manage relationships with clients and internal teams.
Demonstrate Analytical Mindset: Include instances where you have used analytical skills to monitor performance metrics or improve service delivery. Mention any experience with reporting tools or CRM systems that could be relevant to the role.
How to prepare for a job interview at Yunex Limited
✨Understand the Role
Make sure you have a solid grasp of what a Service Delivery Specialist does. Familiarise yourself with the responsibilities listed in the job description, especially around service delivery processes and performance metrics.
✨Prepare for Stakeholder Questions
Since this role involves working closely with internal teams and external stakeholders, be ready to discuss your experience in stakeholder management. Think of examples where you've successfully communicated or collaborated with different parties.
✨Showcase Your Analytical Skills
The job requires an analytical mindset, so prepare to discuss how you've used data to drive improvements in past roles. Bring examples of reports you've created or performance metrics you've monitored.
✨Demonstrate Change Management Knowledge
As the role involves supporting operational changes, be prepared to talk about your understanding of change management principles. Share any relevant experiences where you've facilitated or adapted to change in a work environment.
