At a Glance
- Tasks: Manage IT services and ensure high user satisfaction across global networks and data centres.
- Company: Join a dynamic international company focused on innovative IT solutions.
- Benefits: Attractive salary, career growth opportunities, and a collaborative work environment.
- Other info: Opportunity to work with cutting-edge technologies in a supportive team.
- Why this job: Be the key player in enhancing IT service quality and user experience.
- Qualifications: Experience in IT Service Management and strong communication skills required.
The predicted salary is between 62000 - 87000 £ per year.
Salary: £62,000 - 87,000 per year
Requirements:
- Several years of professional experience in IT Service Management, preferably in an international and mid-sized business environment
- Solid technical understanding of network and data centre infrastructures, with hands-on experience in operating and managing infrastructure services
- Proven experience in managing external service providers and coordinating internal and external stakeholders
- In-depth knowledge of ITIL or comparable service-management frameworks, including incident, problem, and service level management
- Experience working at the interface between IT and business functions, with a strong focus on service quality and user satisfaction
- Good understanding of service-related financials such as budgeting, cost control, and forecasting
- Structured and solution-oriented working style with a high level of ownership and accountability
- Strong communication and stakeholder management skills, with the ability to collaborate across different organisational levels and in an international environment
Responsibilities:
- Be responsible for the full lifecycle of services included in our Global Network and Data Centre portfolio
- Act as a key point of contact for business stakeholders, with a strong focus on delivering high levels of user satisfaction
- Manage relationships between our IT team and service providers, ensuring effective handling of incidents, problems, and escalations
- Take ownership of service-related financials, including budgeting, cost control, and forecasting
- Ensure service availability, resilience, and continuity by monitoring performance against agreed service level agreements (SLAs)
- Continually evaluate the performance of providers and local delivery teams, manage claims, and lead service improvement processes
- Take a hands-on approach to service operations, ensuring effective delivery and stability of Data Centre and Network services within scope
- Define and align the provider landscape and sourcing strategy, and oversee execution against strategic objectives
- Coordinate and support service introduction and transition activities, including unit and integration testing, and ensure documentation of processes and procedures
Technologies:
- Support
- ITIL
- Network
- AI
- DevOps
IT Infrastructure Service Manager in London employer: Yunex Limited
Yunex Traffic is an exceptional employer that champions innovation and sustainability in urban mobility. With a strong commitment to employee development, we offer a collaborative work culture where engineers can thrive and contribute to cutting-edge projects that shape the future of transportation. Located in a vibrant city, our team enjoys not only competitive benefits but also the unique opportunity to make a meaningful impact on communities through advanced traffic solutions.
We think you need these skills to ace IT Infrastructure Service Manager in London
IT Service Management
Network Infrastructure
Data Centre Management
ITIL
Incident Management
Problem Management
Service Level Management
