At a Glance
- Tasks: Lead a dynamic Field Service Team delivering innovative traffic solutions.
- Company: Yunex Traffic, a forward-thinking company transforming urban mobility.
- Benefits: Competitive salary, bonus, 26 days holiday, and flexible benefits.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real impact on the future of transport and infrastructure.
- Qualifications: Leadership experience and a passion for team development.
The predicted salary is between 40582 - 49600 £ per year.
Based at our Avonmouth depot we're looking for a Service Account Manager to lead our Field Service Team in the South West and South Wales, ensuring effective and efficient service delivery whilst partnering closely with our customers.
You'll lead teams of Field Service contract managers, engineers, and operatives responsible for the delivery our maintenance, installation, and refurbishment contracts.
These contracts will cover a range of intelligent traffic solutions, including traffic signals, enforcement cameras and electric vehicle charging infrastructure.
You'll play a key role in ensuring profitability of the local accounts and maintaining high customer satisfaction.
Key responsibilities
- Support the management of all Avonmouth and South Wales based contracts.
- Leadership of a team of site and office based staff, ensuring effective line management and staff development
- Safe and high-quality service, to agreed programmes and budget
- Work closely with contractors and supply chain partners to ensure the most efficient and cost-effective service can be offered, in the safest possible way
- Collaborate with colleagues in H&S, finance, sales, tendering, logistics, procurement, and manufacturing
- Manage project deadlines, forecast revenue, margin and costs, and control non-conformance
- Liaise with and support internal stakeholders to participate and support bids and tenders
- Lead and contribute to continuous improvement work, locally and nationally
- Consult with the customer, contractors and third parties to ensure effective working from pre-contract to post work completion stages
- We value experience, but equally important is your character and approach to work.
We are looking for someone with excellent leadership qualities, who's flexible and keen to learn so we can support you with a career in the traffic signals industry.
- Key to this is the importance of health and safety at work, a willingness to learn and work as part of a team.
Being a leadership role, traffic industry background isn't essential, but experience in a related industry could be beneficial.
- Management/supervisory experience in a related industry including line management responsibilities
- Excellent understanding of Health, Safety, and environment legislation/procedures (e. g. IOSH / NEBOSH / SMSTS or similar)
- Contract / commercial knowledge and ideally previous project or contract management experience
- An ability for multi-tasking, using your own initiative whilst remaining customer and people focused
- Ability to communicate well to both your team, leadership, colleagues, and customers
- You're able to create a positive workplace environment, communicate clearly and lead with enthusiasm and energy
- You're need a full driving licence and be based within commutable distance of the Avonmouth area
At Yunex Traffic, we launch cities into the future with forward-looking infrastructure and transport solutions, making mobility safer, more efficient and more sustainable for all.
Our Commitment
At Yunex Traffic, the uniqueness of our people is our strength.
Our people are at the heart of what we do and every voice, perspective and contribution is valued.
The future of mobility needs people who think down different tracks and we empower our people to transform cities all over the world.
Join us and make a difference too.
If we all thought the same, we would never think of anything new.
That's why we recruit great minds from all walks of life.
We embrace diversity and create what's right for the world by employing the people who live in it.
At Yunex Traffic, we recognise that building a diverse workforce is critical to the success of our business.
We strongly encourage applications from a diverse talent pool and welcome the opportunity to discuss flexibility requirements and workplace adjustments with all our applicants to encourage agile working and innovation.
To ensure an inclusive recruitment experience for everyone, if you need any reasonable adjustments or support at any stage of the process, please contact us at ukcareers@yunextraffic. com so we can work together to meet your needs.
For more information on the recruitment process, please visit our Recruitment Journey page on our website.
Benefits
- Competitive base salary plus annual bonus
- 26 days holiday (rising to 29 with service
- 37.5-hour working week
- Company Car
- Excellent pension scheme with up to 10% employer contribution
- Flexible benefits tailored to your needs
- Ongoing training and development, including support for professional memberships
- #J-18808-Ljbffr
Service Operations Manager employer: Yunex GmbH
Yunex Traffic is an exceptional employer, offering a supportive work culture that values teamwork and communication at our Leicester site. Employees benefit from comprehensive training on new equipment and systems, alongside opportunities for overtime, ensuring both personal and professional growth in a dynamic environment. Join us to be part of a dedicated team where your contributions are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Service Operations Manager
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like Yunex GmbH.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by Yunex GmbH. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Service Operations Manager
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at Yunex GmbH, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at Yunex GmbH and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into Yunex GmbH. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at Yunex GmbH
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at Yunex GmbH.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to Yunex GmbH.
