Customer Support Specialist - YUMA Software in Wilmslow

YUMA provides EPOS software that helps UK restaurants, takeaways, cafés and other hospitality businesses manage their day-to-day service. Customers use YUMA to run their tills and back office, and connect with delivery platforms such as Just Eat, Uber Eats and Deliveroo.

We’re looking for a friendly, technically confident Customer Support Specialist based in Johannesburg, South Africa, to help our UK customers. You’ll be part of a supportive team, helping business owners and their staff get the best from YUMA and keep things running smoothly.

It’s a great opportunity for someone who enjoys helping people, solving problems and building their IT skills in a growing software company with a positive team ethos.

• Provide excellent customer support by phone, email and other support channels.
• Help customers resolve questions and technical issues with YUMA.
• Troubleshoot software and hardware, including tills, tablets, printers, payment devices and internet connections.
• Guide customers through using YUMA’s back office and everyday system features.
• Assist with issues involving online ordering and delivery platform integrations.
• Explain technical steps in a clear, patient and reassuring way.
• Record customer issues and the actions taken to resolve them.
• Work with colleagues to investigate and escalate more complex problems.
• Build your knowledge of YUMA and its features so you can give customers accurate, helpful support.

The team supports customers seven days a week, from early to late. You’ll work shifts on a rota, including some weekends, with working hours aligned to the UK support day.

• Exceptional customer service skills and a genuine desire to help people.
• Good IT knowledge and confidence using computers and troubleshooting technical problems.
• Strong spoken and written English.
• Clear communication skills, including the ability to explain technical steps to non-technical users.
• A patient, calm and professional approach, especially when a customer is under pressure.
• Good attention to detail and the ability to stay organised.
• Reliability, initiative and a willingness to learn.
• Flexibility to work shifts across a seven-day rota.

Experience in customer support, IT helpdesk, EPOS, hospitality technology or a similar role would be an advantage. Full training on YUMA will be provided.

• Full-time role based in Cresta Junction, South Africa.
• Shift work supporting UK customers seven days a week.
• Training and ongoing support to help you succeed.
• A friendly team and a positive company culture.
• Opportunities to develop your technical and customer support skills and grow with the company.
• Salary: 16 000 Rand per calender month + bonuses each month.