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For Companies At a Glance
- Tasks: Drive franchise performance and enhance guest experiences through data analysis and hands-on coaching.
- Company: Join KFC, a leading global brand dedicated to operational excellence and franchise success.
- Benefits: Enjoy opportunities for travel, professional growth, and being part of a passionate team.
- Why this job: Make a real impact on franchise operations while collaborating across 14 countries in a dynamic environment.
- Qualifications: 3-5 years in QSR or retail operations; strong analytical and communication skills required.
- Other info: Fluency in English is essential; knowledge of other European languages is a plus.
The predicted salary is between 36000 - 60000 £ per year.
WHAT’S THE ROLE ALL ABOUT:
Are you ready to make a meaningful impact on franchise operations across KFC Europe? As a Franchise Success Coach, you’ll be at the forefront of driving outstanding performance across our franchisee base and helping them to deliver next-level guest experiences. This role involves getting deep into operational data, uncovering key insights to craft actionable strategies that drive growth and efficiency for the region.
You’ll collaborate closely with multiple franchisees across 14 countries, combining data analytics with hands-on coaching to identify opportunities for commercial success during in-market restaurant visits. You’ll play a vital role in building operational capability by mentoring franchisees, solving complex challenges, and sharing best practices to ensure their long-term success. You’ll also lead the rollout of cutting-edge systems and initiatives designed to boost efficiency and profitability.
This is more than a job, it’s a chance to shape the future of franchise operations and elevate performance to the next level.
This is your chance to join a passionate and solution-focused team. So, are you ready to join the journey?
WHATS THE SCOPE OF INFLUENCE:
As a key influencer within KFC\’s Central and Eastern European operations, spanning 19 franchisees across 25 countries and more than 1,200 restaurants, you’ll have the opportunity to drive strategic collaboration with 14 franchisees in 14 dynamic markets.
WHAT YOU’LL BE DOING:
Data-Driven Commercial Impact (40%)
- Dive into operational performance metrics and KFC LISTENS Guest Experience data to unlock critical insights and address root causes for continuous improvement. Pinpoint trends and uncover opportunities to drive growth and elevate results.
- Transform raw data into powerful, actionable recommendations tailored for franchisees and internal stakeholders.
- Combine restaurant visits with in-depth franchise operational reviews to deliver hands-on coaching and identify impactful commercial strategies.
- Play a pivotal role in launching innovative operational initiatives and cutting-edge systems aimed at enhancing efficiency and profitability.
Building Operational Excellence (30%)
- Work hand-in-hand with franchisees to overcome operational challenges through strategic coaching, mentoring, and sharing of best practices. Co-develop actionable short- and long-term plans designed to achieve exceptional results.
- Evaluate partners against World-Class Operational Capability benchmarks and co-create strategies to elevate KPIs.
- Support new store openings and refurbishments with meticulous operational readiness and comprehensive training programs.
- Collaborate with the Restaurant Excellence (REX) team to create seamless change management strategies for key projects and initiatives.
- Leverage unannounced restaurant visits to gain authentic insights into guest experiences and operational realities in the market.
- Celebrate the hard work and contributions of restaurant teams while ensuring follow-ups on agreed processes, systems, and tools alongside franchise operations and HR teams.
Safeguarding the Brand (15%)
- Uphold KFC’s high standards by monitoring compliance through ROCC audits, feedback loops, and targeted coaching.
- Promote and champion food safety, cleanliness, and outstanding service at all franchise locations.
- Oversee layout approvals for new or remodeled restaurants and manage operational handovers for New Store Openings.
Empowering Communication (15%)
- Cultivate trust-based relationships with all stakeholders by becoming a reliable and empathetic point of contact.
- Serve as the franchisees’ voice within the organization, understanding their challenges while utilizing negotiation and conflict-resolution skills to align with business goals.
- Inspire excellence by cascading expertise and know-how to elevate franchise operators to best-in-class levels.
Collaborate closely with HRBP and Field Training teams to ensure franchisees have robust training materials and resources to succeed.
WHO YOU ARE COLLABRATING WITH:
- KFC CEE Operations: Franchise Growth Lead
- KFC CEE Teams: Restaurant Excellence, Marketing, Finance, Technology and Supply Chain
- KFC Global: Compliance & Customer Teams
- KFC Global: Counterparts for know-how sharing
SKILLS THAT WILL MAKE YOU STAND OUT FROM THE CROWD:
Bring your expertise to the table with 3–5 years of experience in QSR, hospitality, or retail operations—ideally within a dynamic franchise setting.
Showcase your exceptional analytical skills, leveraging proficiency in Excel and familiarity with cutting-edge BI tools.
Excel in communication and relationship-building, empowering collaboration at every level.
Fluency in English is a must, while knowledge of additional European languages adds a competitive edge. If you\’re ready to embrace a proactive approach and explore Europe with up to 30% travel, this opportunity is yours to seize!
#PanEurope
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Franchise Success Coach (9-month FTC) employer: Yum! Brands
Contact Detail:
Yum! Brands Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Franchise Success Coach (9-month FTC)
✨Tip Number 1
Familiarise yourself with KFC's operational metrics and guest experience data. Understanding these key performance indicators will help you speak the same language as the franchisees and demonstrate your ability to drive data-driven commercial impact.
✨Tip Number 2
Network with current or former Franchise Success Coaches or similar roles within the QSR industry. They can provide valuable insights into the challenges and expectations of the role, which can help you tailor your approach during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully mentored or coached others in a franchise or retail environment. Highlighting your hands-on experience will show that you can effectively build operational excellence.
✨Tip Number 4
Demonstrate your analytical skills by being ready to discuss how you've used data to identify trends and implement strategies in previous roles. This will showcase your ability to transform raw data into actionable recommendations for franchisees.
We think you need these skills to ace Franchise Success Coach (9-month FTC)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in QSR, hospitality, or retail operations. Emphasise any previous roles where you've driven performance improvements or worked closely with franchisees.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and how your skills align with the responsibilities outlined. Mention specific examples of how you've used data analytics to drive growth or improve operations in past positions.
Showcase Analytical Skills: Since the role requires strong analytical skills, include examples of how you've successfully used Excel or BI tools to analyse data and make strategic recommendations. This will demonstrate your capability to handle the data-driven aspects of the job.
Highlight Communication Abilities: Given the emphasis on relationship-building and communication, provide examples of how you've effectively collaborated with teams or stakeholders in previous roles. This could include mentoring, coaching, or resolving conflicts.
How to prepare for a job interview at Yum! Brands
✨Showcase Your Analytical Skills
Since the role heavily involves data analysis, be prepared to discuss your experience with operational metrics and how you've used data to drive decisions. Bring examples of how you've transformed raw data into actionable insights in previous roles.
✨Demonstrate Coaching Experience
Highlight any past experiences where you've mentored or coached others, especially in a franchise or operational context. Be ready to share specific strategies you employed to help others overcome challenges and achieve their goals.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare to discuss hypothetical situations related to franchise operations and how you would approach them, focusing on collaboration and strategic planning.
✨Emphasise Relationship-Building Skills
This role requires strong communication and relationship-building skills. Be ready to talk about how you've cultivated trust with stakeholders in the past and how you plan to do so in this position, especially when working with diverse franchisees across multiple countries.
