Ecommerce Coordinator (6 Month FTC)

About Us

With over 60 years of history, Pizza Hut has become the world's largest pizza company, with 18,000+ stores across 100 countries. We're proud to be an International Operating Market of nearly 1,300 Pizza Huts across the UK, Ireland, France and Canada. At Pizza Hut, our North Star is to be the top pizza choice, bringing people together through the joy of pizza. We're passionate about delivering extraordinary experiences to our beloved customers, keeping our team members happy, and collaborating with our franchisees who operate across 500 Delivery and Dine-In Pizza Huts in the UK and Ireland.

Job Purpose

The Ecommerce Coordinator will support in the day to day running of the web and app digital ordering platforms, including menu management, merchandising and executing search engine optimisation (SEO). This role requires close collaboration with cross-functional teams to ensure consistency and effectiveness across all digital channels.

Key Responsibilities

• Menu Management: Build, maintain, and merchandise menus for our ordering platforms, including dine-in and delivery huts, ensuring accuracy and alignment with current offerings.
• Content Management: Execute editorial content, ensuring best-in-class customer journeys and search engine optimisation.
• Reporting and Analysis: Assist in generating reports to assess the performance of digital initiatives, providing insights and recommendations for continuous improvement.
• Asset & Creative amends: Resize and crop creative assets provided by design team to fit various digital channels. Ad hoc support with tasks across wider digital team.

Requirements

• Passionate about great ecommerce experience with an understanding of digital experience principles.
• Interest in analysing data to inform decision-making and measure the effectiveness of digital initiatives.
• Knowledge of Google Analytics 4 (GA4) would be advantageous.
• Excellent written and verbal communication skills, with the ability to craft compelling content and collaborate effectively with diverse teams.
• Ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines in a fast-paced environment.
• Meticulous attention to detail to ensure accuracy and consistency across all digital content and communications.
• Self-motivated with a proactive approach to identifying opportunities and solving problems.
• Flexibility to adapt to changing priorities and business needs.
• Strong team player who values collaboration and can work effectively with cross-functional teams.
• Commitment to understanding and meeting the needs of our customers through digital channels.

Preferred Qualifications

• 1 year of experience within an ecommerce digital role within the retail, hospitality or QSR industry, or placement experience from a Bachelor’s degree in marketing, Digital Media, Communications, or a related field.
• Understanding of the food and beverage sector and current digital trends within the industry.
• Familiarity with digital marketing tools and platforms such as Google Analytics, email marketing software, and content management systems.
• Experience with graphic design software (e.g., Adobe Photoshop) and video editing tools is a plus.
• Experience working in a fast-moving environment with a high sense of urgency and accountability.

Working Relationships

• UK Digital Marketing team, including Retention Manager, Implementation Lead, Digital Growth Marketing Manager.
• UK Integrated Marketing team
• UK, Canada and France support centre teams
• Global teams including Pizza Hut Digital, Brand and Marketing

Work Environment

This role is based out of our Restaurant Support Centre in Central London, a minimum of 2 days per week in the RSC is required. As Pizza Hut is a franchise business, you may be required to attend franchisee offices, and other locations from time to time. There will be events throughout the year that will take place in London including RSC days, Functional team meetings, 121s and supporting with market visits.