At a Glance
- Tasks: Welcome residents, ensure security, and maintain facilities at a prestigious residential development.
- Company: Join Yugo, a leading name in hospitality with a focus on customer service.
- Benefits: Earn £12.60 per hour with opportunities for overtime and flexible shifts.
- Other info: Enjoy a dynamic role with a mix of day and night shifts.
- Why this job: Be the first point of contact and make a difference in residents' lives every weekend.
- Qualifications: Must be reliable, friendly, and have good communication skills.
Job Title
Location : Location
Overview
- CRM Meridian Quay
- 24 hours per week
- £13.45 per hour
- Central Swansea
Working hours – Alternating each week, nights and days
- Shift 1: Days
- Saturday 08:00hrs – 20:00hrs
- Sunday 08:00hrs – 20:00hrs
- Shift 2: Nights
- Saturday 20:00hrs – 08:00hrs Sunday
- Sunday 20:00hrs – 08:00hrs Monday
- Although only 24hrs per week, there are many opportunities for overtime when covering staff holidays and sickness.
Working at a prestigious private residential development, you will be working alternating shifts of night and day covering weekends. This is a standalone role answering to the building manager. You are the first point of contact for 291 residential apartments and 8 commercial unit’s onsite. You will ensure all onsite facilities are maintained in excellent working order and all shift duties are completed. You must be passionate about delivering excellent customer service and be able to communicate confidently and calmly.
Responsibilities
You will also:
- Front of house/reception
- Welcome all residents and guest in a kind and friendly manner.
- Respond to enquiries promptly and courteously
- Assist residents in any general queries they may have
- Record any incidents or complaints in the shift log book
- Security and Safety
- Maintain a security presence in the complex during contracted hours
- Undertake security patrols
- Undertake CCTV monitoring
- Respond to Fire Alarm activations
- Carry out Fire patrols, ensuring all internal corridors are clear of obstructions.
- Respond to any safety hazards to ensure these are minimised
- Facilities
- Maintain correct and accurate records of all site checks
- Ensuring all bin stores are clean and tidy throughout the shift.
- Monitor and report repairs and replacements required
- Carry out visual inspections of mechanical equipment
- Light cleaning duties to reception and lift areas and emptying of compactor bin
- Ad hoc duties as and when required by Site Manager
Qualifications
To succeed in this role you will need:
- To have maturity and patience.
- Smart appearance (uniform will be provided)
- A friendly disposition
- Good attention to detail
- Be honest and have integrity at all times
- Be customer focused
- Good verbal communication skills
- High energy levels – this can be a physically demanding role
- To be reliable and responsible with a flexible approach to work
- Highest work standards, working independently to meet performance standards without supervision.
Min
Max
Weekend Porter/Security in Swansea employer: Yugo
Yugo is an exceptional employer, offering a dynamic work environment in the heart of Swansea, where you can make a meaningful impact as a Weekend Porter/Security. With a strong emphasis on employee growth and development, we provide opportunities for overtime and a supportive culture that values excellent customer service and teamwork. Join us to be part of a prestigious residential community, where your contributions are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Weekend Porter/Security in Swansea
✨Tip Number 1
Make sure you know the ins and outs of the role before you walk in. Research Yugo and understand what they value in a Weekend Porter/Security. This will help us tailor our conversation and show that we’re genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since this role is all about interacting with residents and guests, we should be ready to demonstrate our friendly disposition and good communication skills during the interview.
✨Tip Number 3
Dress smartly for the interview. Even though a uniform is provided, showing up looking sharp can make a great first impression. It shows we take the opportunity seriously and are ready to represent Yugo well.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re tech-savvy and know how to navigate the digital world, which is a bonus in any job!
We think you need these skills to ace Weekend Porter/Security in Swansea
Some tips for your application 🫡
Show Your Customer Service Skills:In your application, make sure to highlight any experience you have in customer service. We want to see how you can bring a friendly disposition and excellent communication skills to the role!
Be Clear About Your Availability:Since this role involves alternating shifts, it's important to clearly state your availability in your application. Let us know if you're flexible with days and nights, as that will help us understand how you fit into our schedule.
Attention to Detail is Key:We value honesty and integrity, so be sure to mention any experiences where you've demonstrated these qualities. Whether it’s maintaining records or ensuring safety, showing your attention to detail will set you apart!
Apply Through Our Website:To make sure your application gets to us quickly, apply directly through our website. It’s the best way for us to receive your details and get the ball rolling on your application for the Weekend Porter/Security role!
How to prepare for a job interview at Yugo
✨Know Your Role
Make sure you understand the responsibilities of a Weekend Porter/Security. Familiarise yourself with tasks like welcoming residents, maintaining security, and handling incidents. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering excellent customer service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to discuss how you handle difficult situations calmly and effectively.
✨Dress the Part
Even though a uniform will be provided, it's important to present yourself smartly for the interview. Dress professionally to make a good first impression. It shows that you take the opportunity seriously and respect the company's standards.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations related to security and customer service. Practice responding to scenarios like dealing with a safety hazard or managing a complaint. This will demonstrate your problem-solving skills and ability to think on your feet.
