At a Glance
- Tasks: Be the face of Yugo, welcoming guests and ensuring a fabulous experience.
- Company: Yugo, an inclusive employer connecting students to amazing housing opportunities.
- Benefits: Earn £13 per hour, gain valuable experience, and explore Colchester.
- Other info: Flexible hours with exciting challenges every day!
- Why this job: Join a dynamic team and shape unforgettable memories for guests.
- Qualifications: Great customer service skills and a love for interacting with diverse people.
The predicted salary is between 13 - 13 £ per hour.
This job is with Yugo, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Overview:
- Position: Summer Assistant
- Location: Colchester
- Hours: 35 hours per week, Monday - Friday (will need to work weekends during September and October)
- Start date: 1st July 2026
- End date: 16th October 2026
- Pay: £13 per hour
Yugo is the trusted name for student housing, globally. Every day we connect young people to opportunities and students to amazing spaces. Here at Yugo, we like to do things differently. It's about people, planet, and passion. We are looking for #Futureshapers who want to positively influence and shape the lives of others.
Responsibilities:
- Be the face of our space! Use your charisma and charm when checking guests in and out.
- Resolving guests queries in a timely and helpful manner.
- Checking bookings and dealing with payments.
- Responding to guest requests in person, over the phone, over email or via our review sites in a professional and empathetic way.
- Keeping up to date with the administration including reporting.
- Setting up and clearing our spaces throughout the season.
- Day to day housekeeping as required (it can get super busy!).
- Linen changes.
- Reporting any maintenance requests to our amazing maintenance team accurately and quickly.
- Managing room keys.
- Assisting with cleaning and turnover of rooms.
- Updating and checking daily cleaning lists.
- Handover lists.
- Stock rotation.
- Room checks.
Qualifications:
- Great customer service skills - you'll be a true people person who loves interaction with people from all kinds of backgrounds.
- Strong communication skills - you'll be speaking to guests from all over the world and communicating with staff and management.
- Good time management - you will need to be prepared for busy turnaround days.
- The ability to work well in a busy environment.
- Experience in housekeeping/willing to learn how to make beds.
- Organisation skills - there will be a lot of reporting and administration; attention to detail is key.
- Confidence with office computer systems (gold star if you've ever worked with a booking system).
- Flexibility - this role will cover working hours from 8am - 11pm Monday - Sunday.
What's in it for you?
- Gain valuable experience of customer service, using office skills and working with a mixture of people.
- Be a key part in ensuring our guests have a fabulous visit (they will have these memories for life).
- Experience what Colchester has to offer for yourself!
So, if you are currently looking to get stuck into an exciting new opportunity where no two days are the same, we would love to hear from you. Click apply now! We can't wait to meet you.
Summer Assistant employer: Yugo
Yugo is an exceptional employer that prioritises inclusivity and personal growth, making it a fantastic place for individuals looking to make a meaningful impact in the student housing sector. With a vibrant work culture in Colchester, employees are encouraged to develop their customer service skills while enjoying the dynamic environment of a bustling city. The opportunity to connect with diverse guests and contribute to memorable experiences ensures that every day is rewarding and fulfilling.
StudySmarter Expert Advice🤫
We think this is how you could land Summer Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Yugo and their values. This will help you connect with them during the chat and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about customer service, think of some scenarios where you might need to resolve guest queries. Role-play with a friend or family member to boost your confidence.
✨Tip Number 3
Be ready to showcase your flexibility! The job requires working various hours, so be prepared to discuss how you can adapt to busy days and different shifts. Highlight any past experiences where you've thrived in a fast-paced environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the Yugo family. Don’t miss out on this opportunity!
We think you need these skills to ace Summer Assistant
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! Yugo is all about people and passion, so don’t be afraid to show us who you are and why you’re excited about this role.
Tailor Your Application:Make sure to tailor your application to the Summer Assistant role. Highlight your customer service skills and any relevant experience, especially if you've worked in busy environments before. We want to see how you fit into our team!
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit for Yugo.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Yugo
✨Know Your Stuff
Before the interview, make sure you understand Yugo's mission and values. Familiarise yourself with their approach to customer service and how they connect students to opportunities. This will show that you're genuinely interested in the role and align with their ethos.
✨Show Off Your People Skills
As a Summer Assistant, you'll be interacting with guests from all walks of life. Prepare examples of how you've provided excellent customer service in the past. Think about times when you resolved issues or made someone's day better – these stories will highlight your charisma and charm!
✨Be Ready for a Busy Environment
This role requires good time management and the ability to thrive under pressure. During the interview, share experiences where you've successfully managed multiple tasks at once. This will demonstrate that you can handle the hustle and bustle of a busy student housing environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, what a typical day looks like, or how Yugo supports its staff. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
