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- Tasks: Be the friendly face for residents, handling queries and organising fun events.
- Company: Join a vibrant team in state-of-the-art student accommodation in Falmouth.
- Benefits: Enjoy competitive pay, annual leave, wellness days, and social events.
- Why this job: Experience a dynamic role with diverse tasks and a supportive culture.
- Qualifications: Great communication skills and a passion for customer service are essential.
- Other info: Fixed-term contract starting 1st August; perfect for students seeking flexible work.
Overview
- 19.5 hours per week
- Monday 5pm – 10pm, Thursday 5pm-10pm, Saturday 9am-7pm and Sunday 9am-2pm.
- £12,776.40 per annum
- Central Falmouth
We are looking for a friendly and enthusiastic administrator to join our fantastic team in our state-of-the-art student accommodation the heart of Falmouth.
As the Sales & Service Associate, you\’ll be the first port of call for our residents and visitors and use your customer service experience to handle any queries with empathy and professionalism. Not only that, you will play a key role in our sales and marketing plans, keep our student database up to date and use your creative ideas to organise loads of fun and inclusive student events for our residents – there will be lots to keep you busy!
Responsibilities
Here’s what you’ll do:
- Provide a friendly and professional customer service to students living in the residences
- Provide an effective first response to customer queries, complaints, issues and incidents (e.g. power and water outages, fire alarm evacuations etc.), resolving, escalating and/or seeking support where necessary
- Get involved in sales and marketing activity in order to ensure the residences are full and all marketing channels have been utilised to their full potential
- Follow and implement all our operating procedures
- Ensure that the safety and welfare of all our residents is always maintained
- Organise and communicate social events for residents
- Along with the day to day activities within your role, you will also be required to manage your health and safety responsibilities as set out in Section 7 of the Health and Safety at Work Etc. Act 1974, where it states that you have a duty to take care of yourself and those around you, by your acts or omissions and to cooperate with your employer on health and safety matters.
Qualifications
Here’s what you’ll need:
- Great customer service and communication skills, being able to effectively engage with people at all levels
- Be super personable and have a genuine passion for engaging with people
- Ability to be proactive with strong problem-solving skills
- Be really organised and able to spin lots of plates at once (metaphorical plates!)
- Good working knowledge of MS packages
- Resilience and adaptability, as well as a great cultural diversity awareness
And the benefits? Well apart from working with an amazing team of people you will also receive:
- Competitive salary with annual discretionary bonus
- 5 weeks\’ annual leave
- Additional \’YuDay\’ which is a paid day off every year to spend as you wish to support your wellness journey
- Subsidised Health care & employee assistant program
- Cycle to work scheme.
- Social events and more!
So, if you are currently looking to get stuck into an exciting new opportunity where no two days are the same, we would love to hear from you. Click apply now! We can’t wait to meet you.
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Service and Sales Assistant employer: Yugo
Contact Detail:
Yugo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service and Sales Assistant
✨Tip Number 1
Familiarise yourself with the local student community in Falmouth. Attend events or join social media groups to understand their needs and preferences, which will help you connect better with potential residents.
✨Tip Number 2
Showcase your customer service skills by volunteering or taking part in community activities. This experience can provide you with real-life examples to discuss during your interview, demonstrating your ability to handle queries and complaints effectively.
✨Tip Number 3
Get creative! Think of fun event ideas that could engage students and enhance their living experience. Having a few suggestions ready can show your enthusiasm for the role and your proactive approach to organising events.
✨Tip Number 4
Brush up on your knowledge of health and safety regulations relevant to student accommodation. Being well-versed in these areas will not only prepare you for the role but also demonstrate your commitment to resident welfare during the interview.
We think you need these skills to ace Service and Sales Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and any previous roles that involved sales or event organisation. Use specific examples to demonstrate your skills in communication and problem-solving.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your passion for engaging with people and how you can contribute to creating a friendly atmosphere for residents.
Highlight Relevant Skills: In your application, emphasise your organisational skills and ability to multitask. Mention your familiarity with MS packages and any experience you have in managing events or marketing activities.
Showcase Cultural Awareness: Given the diverse environment of student accommodation, include any experiences that demonstrate your cultural awareness and adaptability. This will show that you can engage effectively with a wide range of individuals.
How to prepare for a job interview at Yugo
✨Show Your Customer Service Skills
Since the role involves a lot of interaction with residents and visitors, be prepared to share examples of your previous customer service experiences. Highlight how you handled difficult situations with empathy and professionalism.
✨Demonstrate Your Organisational Skills
The job requires juggling multiple tasks, so come ready to discuss how you stay organised. You might want to mention any tools or methods you use to manage your time effectively and keep track of various responsibilities.
✨Be Creative with Ideas for Events
As part of the role, you'll be organising social events for residents. Think of a few creative ideas for events you could propose during the interview. This shows your enthusiasm and willingness to engage with the student community.
✨Research the Company Culture
Understanding the company's values and culture is crucial. Familiarise yourself with their approach to student accommodation and community engagement. This will help you align your answers with what they are looking for in a candidate.