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- Tasks: Be the friendly face for residents, handling queries and organising fun events.
- Company: Join a vibrant team in state-of-the-art student accommodation in Swansea.
- Benefits: Enjoy a competitive salary, 5 weeks' leave, and a paid wellness day.
- Why this job: Experience a dynamic role with diverse tasks and a supportive culture.
- Qualifications: Great communication skills and a passion for engaging with people are essential.
- Other info: Opportunity to contribute to marketing efforts and enhance student life.
The predicted salary is between 20316 - 26776 £ per year.
Overview
- CRM Students: Seren, Swansea
- 40 hours per week
- £25,396.80 per annum
We are looking for a friendly and enthusiastic administrator to join our fantastic team in our state-of-the-art student accommodation the heart of Swansea.
As the Sales & Service Associate, you\’ll be the first port of call for our residents and visitors and use your customer service experience to handle any queries with empathy and professionalism. Not only that, you will play a key role in our sales and marketing plans, keep our student database up to date and use your creative ideas to organise loads of fun and inclusive student events for our residents – there will be lots to keep you busy!
Responsibilities
Here\’s what you\’ll do:
- Provide a friendly and professional customer service to students living in the residences
- Provide an effective first response to customer queries, complaints, issues and incidents (e.g. power and water outages, fire alarm evacuations etc.), resolving, escalating and/or seeking support where necessary
- Get involved in sales and marketing activity in order to ensure the residences are full and all marketing channels have been utilised to their full potential
- Follow and implement all our operating procedures
- Ensure that the safety and welfare of all our residents is always maintained
- Organise and communicate social events for residents
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Along with the day to day activities within your role, you will also be required to manage your health and safety responsibilities as set out in Section 7 of the Health and Safety at Work Etc. Act 1974, where it states that you have a duty to take care of yourself and those around you, by your acts or omissions and to cooperate with your employer on health and safety matters.
Qualifications
Here\’s what you\’ll need:
- Great customer service and communication skills, being able to effectively engage with people at all levels
- Be super personable and have a genuine passion for engaging with people
- Ability to be proactive with strong problem-solving skills
- Be really organised and able to spin lots of plates at once (metaphorical plates!)
- Good working knowledge of MS packages
- Resilience and adaptability, as well as a great cultural diversity awareness
Preferred:
- A preferred qualification and/or willingness to undertake training for Carbon Literacy as our Pillars are a fundamental part of our brand.
And the benefits? Well apart from working with an amazing team of people you will also receive:
- Competitive salary with annual discretionary bonus
- 5 weeks\’ annual leave
- Additional \’YuDay\’ which is a paid day off every year to spend as you wish to support your wellness journey
- Subsidised Health care & employee assistant program
- Cycle to work scheme.
- Social events and more!
So, if you are currently looking to get stuck into an exciting new opportunity where no two days are the same, we would love to hear from you. Click apply now! We can’t wait to meet you.
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Service and Sales Assistant employer: Yugo
Contact Detail:
Yugo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service and Sales Assistant
✨Tip Number 1
Familiarise yourself with the local student community in Swansea. Understanding their needs and preferences will help you connect better during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled queries or complaints in the past. This will highlight your problem-solving abilities and empathy, which are crucial for this position.
✨Tip Number 3
Think about creative ideas for student events that could enhance the living experience. Presenting these ideas during your interview can set you apart and show your proactive approach to engaging with residents.
✨Tip Number 4
Research the company’s values and culture, especially their focus on health and safety. Being able to discuss how you align with these values will demonstrate your commitment to the role and the well-being of residents.
We think you need these skills to ace Service and Sales Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and any previous roles that involved sales or event organisation. Use specific examples to demonstrate your skills in communication and problem-solving.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your passion for engaging with people and how your skills align with the responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, emphasise your organisational skills and ability to manage multiple tasks. Mention your familiarity with MS packages and any experience you have with health and safety protocols.
Showcase Your Personality: Since the role requires a personable approach, let your personality shine through in your application. Use a friendly tone and express your eagerness to contribute to the team and create enjoyable experiences for residents.
How to prepare for a job interview at Yugo
✨Show Your Customer Service Skills
As a Service and Sales Assistant, you'll be the first point of contact for residents. Be prepared to share examples of how you've successfully handled customer queries or complaints in the past, showcasing your empathy and professionalism.
✨Demonstrate Your Organisational Skills
This role requires juggling multiple tasks, from managing events to updating databases. Highlight your ability to stay organised and manage your time effectively during the interview, perhaps by discussing a time when you successfully managed several responsibilities at once.
✨Be Creative with Ideas
Since you'll be involved in organising fun events for students, come prepared with a few creative ideas for activities or marketing strategies. This will show your enthusiasm for the role and your proactive approach to engaging with residents.
✨Understand Health and Safety Responsibilities
Familiarise yourself with basic health and safety regulations, as this is part of the role. Being able to discuss how you would ensure the safety and welfare of residents can demonstrate your responsibility and awareness of workplace safety.