At a Glance
- Tasks: Engage with residents, handle queries, and organise fun events.
- Company: Join a vibrant team in state-of-the-art student accommodation in Birmingham.
- Benefits: Enjoy competitive pay, 5 weeks' leave, wellness days, and social events.
- Other info: Fixed term contract for 2 months with potential for growth.
- Why this job: Experience a dynamic role where every day brings new challenges and opportunities to connect.
- Qualifications: Great communication skills, problem-solving ability, and a passion for customer service.
Overview
- Yugo Crown Place
- 24 hours per week Saturday, Sunday and Monday (8 hours each day)
- £16,224 per annum
- Central Birmingham
We are looking for a friendly and enthusiastic administrator to join our fantastic team in our state-of-the-art student accommodation the heart of Birmingham.
As the Sales & Service Associate, you'll be the first port of call for our residents and visitors and use your customer service experience to handle any queries with empathy and professionalism. Not only that, you will play a key role in our sales and marketing plans, keep our student database up to date and use your creative ideas to organise loads of fun and inclusive student events for our residents - there will be lots to keep you busy!
Responsibilities
Here's what you'll do:
- Provide a friendly and professional customer service to students living in the residences
- Provide an effective first response to customer queries, complaints, issues and incidents (e.g. power and water outages, fire alarm evacuations etc.), resolving, escalating and/or seeking support where necessary
- Get involved in sales and marketing activity in order to ensure the residences are full and all marketing channels have been utilised to their full potential
- Follow and implement all our operating procedures
- Ensure that the safety and welfare of all our residents is always maintained
- Organise and communicate social events for residents
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Along with the day to day activities within your role, you will also be required to manage your health and safety responsibilities as set out in Section 7 of the Health and Safety at Work Etc. Act 1974, where it states that you have a duty to take care of yourself and those around you, by your acts or omissions and to cooperate with your employer on health and safety matters.
Qualifications
Here's what you'll need:
- Great customer service and communication skills, being able to effectively engage with people at all levels
- Be super personable and have a genuine passion for engaging with people
- Ability to be proactive with strong problem-solving skills
- Be really organised and able to spin lots of plates at once (metaphorical plates!)
- Good working knowledge of MS packages
- Resilience and adaptability, as well as a great cultural diversity awareness
Benefits
- Competitive salary with annual discretionary bonus
- 5 weeks' annual leave
- Additional 'YuDay' which is a paid day off every year to spend as you wish to support your wellness journey
- Subsidised Health care & employee assistant program
- Cycle to work scheme.
- Social events and more!
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Service and Sales Assistant in Birmingham employer: Yugo
Yugo in Greater London is an excellent employer, offering a vibrant and supportive work culture that prioritises community engagement and student development. As a Student Ambassador, you'll enjoy flexible working hours that fit around your studies, alongside opportunities for ongoing training and valuable work experience in a friendly team environment. This role not only enhances your communication skills but also allows you to make a meaningful impact within the community.
StudySmarter Expert Advice🤫
We think this is how you could land Service and Sales Assistant in Birmingham
✨Tip Number 1
Familiarise yourself with the local student community in Birmingham. Understanding their needs and preferences will help you connect better during interviews and demonstrate your enthusiasm for engaging with residents.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled queries or complaints in the past. This will highlight your problem-solving abilities and your proactive approach to customer care.
✨Tip Number 3
Think about creative ideas for student events that could enhance the living experience. Presenting these ideas during your interview can set you apart and show your genuine passion for creating a vibrant community.
✨Tip Number 4
Demonstrate your organisational skills by discussing how you manage multiple tasks effectively. Being able to juggle various responsibilities is crucial for this role, so share any relevant experiences that showcase your ability to stay organised under pressure.
We think you need these skills to ace Service and Sales Assistant in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant skills that align with the role of Service and Sales Assistant. Use specific examples to demonstrate your ability to engage with people and handle queries effectively.
Craft a Compelling Cover Letter:Write a cover letter that showcases your enthusiasm for the position and the company. Mention your passion for engaging with students and your proactive problem-solving skills, as these are key aspects of the role.
Highlight Relevant Experience:In your application, emphasise any previous roles where you provided customer service or were involved in sales and marketing activities. This will show that you have the necessary experience to excel in this position.
Showcase Your Organisational Skills:Since the role requires managing multiple tasks, include examples in your application that demonstrate your organisational abilities. Mention any experience you have in planning events or managing projects to illustrate your capability.
How to prepare for a job interview at Yugo
✨Show Your Customer Service Skills
As a Service and Sales Assistant, you'll be the first point of contact for residents. Be prepared to share examples of how you've successfully handled customer queries or complaints in the past, demonstrating your empathy and professionalism.
✨Demonstrate Your Organisational Skills
This role requires juggling multiple tasks, from managing events to updating databases. Highlight your ability to stay organised and manage your time effectively, perhaps by discussing a time when you successfully managed several responsibilities at once.
✨Be Personable and Engaging
The job calls for someone who is friendly and enthusiastic. During the interview, make sure to showcase your personality and passion for engaging with people. A warm smile and positive attitude can go a long way!
✨Prepare for Problem-Solving Scenarios
You may face unexpected situations, such as power outages or emergencies. Think of examples where you've had to think on your feet and resolve issues quickly. This will show your resilience and adaptability, which are key traits for this position.
