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For Companies At a Glance
- Tasks: Engage with residents, handle queries, and organise fun events.
- Company: Join a vibrant team in state-of-the-art student accommodation in Birmingham.
- Benefits: Enjoy competitive pay, 5 weeks' leave, wellness days, and social events.
- Other info: Fixed term contract for 2 months with potential for growth.
- Why this job: Experience a dynamic role where every day brings new challenges and opportunities to connect.
- Qualifications: Great communication skills, problem-solving ability, and a passion for customer service.
24 hours per week Saturday, Sunday, and Monday (8 hours each day). 3 month fixed term contract. ÂŁ13 per hour. Central Birmingham.
Location: UK-Birmingham.
Overview
We are looking for a friendly and enthusiastic administrator to join our fantastic team in our state-of-the‑art student accommodation in the heart of Birmingham.
Responsibilities
- Provide friendly and professional customer service to students living in the residences.
- Provide effective first response to customer queries, complaints, issues and incidents, resolving, escalating or seeking support where necessary.
- Get involved in sales and marketing activity to ensure the residences are full and all marketing channels are utilised to their full potential.
- Follow and implement all operating procedures.
- Ensure the safety and welfare of all residents is always maintained.
- Organise and communicate social events for residents.
- Manage health and safety responsibilities as per Section 7 of the Health and Safety at Work Etc. Act 1974.
Qualifications
- Great customer service and communication skills, ability to engage with people at all levels.
- Personable and genuine passion for engaging with people.
- Proactive with strong problem‑solving skills.
- Highly organised and able to manage multiple tasks simultaneously.
- Good working knowledge of MS Office packages.
- Resilience, adaptability and cultural diversity awareness.
Benefits
- Competitive salary with annual discretionary bonus.
- 5 weeks’ annual leave.
- Additional “YuDay” – a paid day off each year to support your wellness journey.
- Subsidised health care & employee assistance programme.
- Cycle‑to‑work scheme.
- Social events and more!
Salary
ÂŁ13.00 per hour.
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Service and Sales Assistant employer: Yugo
Contact Detail:
Yugo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service and Sales Assistant
✨Tip Number 1
Familiarise yourself with the local student community in Birmingham. Understanding their needs and preferences will help you connect better during interviews and demonstrate your enthusiasm for engaging with residents.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled queries or complaints in the past. This will highlight your problem-solving abilities and your proactive approach to customer care.
✨Tip Number 3
Think about creative ideas for student events that could enhance the living experience. Presenting these ideas during your interview can set you apart and show your genuine passion for creating a vibrant community.
✨Tip Number 4
Demonstrate your organisational skills by discussing how you manage multiple tasks effectively. Being able to juggle various responsibilities is crucial for this role, so share any relevant experiences that showcase your ability to stay organised under pressure.
We think you need these skills to ace Service and Sales Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills that align with the role of Service and Sales Assistant. Use specific examples to demonstrate your ability to engage with people and handle queries effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention your passion for engaging with students and your proactive problem-solving skills, as these are key aspects of the role.
Highlight Relevant Experience: In your application, emphasise any previous roles where you provided customer service or were involved in sales and marketing activities. This will show that you have the necessary experience to excel in this position.
Showcase Your Organisational Skills: Since the role requires managing multiple tasks, include examples in your application that demonstrate your organisational abilities. Mention any experience you have in planning events or managing projects to illustrate your capability.
How to prepare for a job interview at Yugo
✨Show Your Customer Service Skills
As a Service and Sales Assistant, you'll be the first point of contact for residents. Be prepared to share examples of how you've successfully handled customer queries or complaints in the past, demonstrating your empathy and professionalism.
✨Demonstrate Your Organisational Skills
This role requires juggling multiple tasks, from managing events to updating databases. Highlight your ability to stay organised and manage your time effectively, perhaps by discussing a time when you successfully managed several responsibilities at once.
✨Be Personable and Engaging
The job calls for someone who is friendly and enthusiastic. During the interview, make sure to showcase your personality and passion for engaging with people. A warm smile and positive attitude can go a long way!
✨Prepare for Problem-Solving Scenarios
You may face unexpected situations, such as power outages or emergencies. Think of examples where you've had to think on your feet and resolve issues quickly. This will show your resilience and adaptability, which are key traits for this position.