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- Tasks: Provide friendly customer service and organise fun events for residents.
- Company: Join a vibrant team in state-of-the-art student accommodation.
- Benefits: Competitive salary, annual leave, wellness days, and social events.
- Why this job: Make a real impact while having fun and meeting new people.
- Qualifications: Great communication skills and a passion for engaging with others.
- Other info: Flexible hours and a dynamic work environment await you!
The predicted salary is between 10483 - 13000 £ per year.
Overview
- 16 hours per week
- Monday, Tuesday, Thursday & Friday 10am – 2pm (potential for flexibility)
- £10,483 per annum
- Central Southampton
We are looking for a friendly and enthusiastic administrator to join our fantastic team in our state-of-the-art student accommodation the heart of Southampton.
As the Sales & Service Associate, you\’ll be the first port of call for our residents and visitors and use your customer service experience to handle any queries with empathy and professionalism. Not only that, you will play a key role in our sales and marketing plans, keep our student database up to date and use your creative ideas to organise loads of fun and inclusive student events for our residents – there will be lots to keep you busy!
Responsibilities
Here\’s what you\’ll do:
- Provide a friendly and professional customer service to students living in the residences
- Provide an effective first response to customer queries, complaints, issues and incidents (e.g. power and water outages, fire alarm evacuations etc.), resolving, escalating and/or seeking support where necessary
- Get involved in sales and marketing activity in order to ensure the residences are full and all marketing channels have been utilised to their full potential
- Follow and implement all our operating procedures
- Ensure that the safety and welfare of all our residents is always maintained
- Organise and communicate social events for residents
- Along with the day to day activities within your role, you will also be required to manage your health and safety responsibilities as set out in Section 7 of the Health and Safety at Work Etc. Act 1974, where it states that you have a duty to take care of yourself and those around you, by your acts or omissions and to cooperate with your employer on health and safety matters.
Qualifications
Here\’s what you\’ll need:
- Great customer service and communication skills, being able to effectively engage with people at all levels
- Be super personable and have a genuine passion for engaging with people
- Ability to be proactive with strong problem-solving skills
- Be really organised and able to spin lots of plates at once (metaphorical plates!)
- Good working knowledge of MS packages
- Resilience and adaptability, as well as a great cultural diversity awareness
And the benefits? Well apart from working with an amazing team of people you will also receive:
- Competitive salary with annual discretionary bonus
- 5 weeks\’ annual leave
- Additional \’YuDay\’ which is a paid day off every year to spend as you wish to support your wellness journey
- Subsidised Health care & employee assistant program
- Cycle to work scheme.
- Social events and more!
So, if you are currently looking to get stuck into an exciting new opportunity where no two days are the same, we would love to hear from you. Click apply now! We can’t wait to meet you.
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Service and Sales Assistant employer: Yugo
Contact Detail:
Yugo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service and Sales Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service skills! Since this role is all about engaging with residents, think of examples from your past experiences where you've handled queries or complaints effectively. Be ready to share these during your chat!
✨Tip Number 3
Show off your creativity! The job involves organising fun events, so come prepared with a few ideas for activities that could engage students. This will demonstrate your enthusiasm and proactive approach.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Service and Sales Assistant
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and enthusiastic nature shine through! We want to see the real you, so don’t be afraid to inject a bit of personality into your cover letter.
Highlight Customer Service Experience: Make sure to emphasise any previous customer service roles you've had. We’re looking for someone who can handle queries with empathy and professionalism, so share specific examples of how you've done this in the past.
Be Organised and Clear: Keep your application neat and structured. We appreciate clarity, so use headings and bullet points where necessary to make it easy for us to read and understand your experience and skills.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Yugo
✨Know Your Customer Service Basics
Since the role is all about providing excellent customer service, brush up on your customer service principles. Think of examples from your past experiences where you handled queries or complaints effectively. This will show that you understand the importance of empathy and professionalism.
✨Show Off Your Organisational Skills
The job requires juggling multiple tasks, so be ready to discuss how you stay organised. Bring up specific tools or methods you use to manage your time and responsibilities. This will demonstrate your ability to handle the busy nature of the role.
✨Get Creative with Event Ideas
Since you'll be organising social events for residents, think of a few fun and inclusive event ideas beforehand. Share these during the interview to showcase your creativity and enthusiasm for engaging with students. It’ll help you stand out as someone who’s proactive and ready to contribute.
✨Be Ready to Discuss Health and Safety
Understanding health and safety responsibilities is crucial for this role. Familiarise yourself with basic health and safety protocols and be prepared to discuss how you would ensure the safety and welfare of residents. This shows that you take the role seriously and are aware of your responsibilities.
