Residence Manager in London

Overview

• One Penrhyn Road, Kingston-upon-Thames
• 40 hours per week (Monday - Friday 9am - 5pm, with weekend work required during check in/out weekends)
• £38,616

Yugo is the trusted name for student housing, globally. Every day we connect young people to opportunities and students to amazing spaces. Here at Yugo we like to do things differently. It's about people, planet, and passion.

We are looking for Futureshapers who want to positively influence and shape the lives of others. We want people who relish not knowing how things are going to turn out but are up for the ride anyway — they make the most of the opportunities they’re given and create their own opportunities even if none are given. They shape the future for themselves and for others.

We are currently on the lookout for an experienced Residence Manager to join the team in our state-of-the-art purpose-built student housing. Located in Kingston-upon-Thames with 117 beds.

It’s a big job but you will be part of a team of awesome Residence Managers across the globe, who will support you to ensure we are consistent in the service we provide to our students.

Responsibilities

Reporting to the Area Manager, here’s what you’ll do:

• Lead, mentor and guide the team to ensure that the student space is running smoothly
• Take full responsibility of the budget and P&L, and the financial performance of the student space
• Manage costs and maximize profit for the property
• Follow up on all sales opportunities and ensure the student space is at capacity through short-term and long-term lets
• Maintain high standards reflected in the property presentation through regular inspections and team collaboration
• Handle complaints and provide excellent customer service to students
• Apply knowledge of safety, security, compliance and building management to ensure core operating procedures are followed and the site remains safe
• Develop relationships with local universities and suppliers
• Manage health and safety responsibilities as set out in applicable regulations
• Act as the responsible person for water hygiene, ensuring safe management and compliance of site water systems, arranging remedial actions or water testing as required, and ensuring compliance with the Water Hygiene Management Plan

Qualifications

Sound good so far? Here’s what you’ll need:

• Relevant experience running a residence within hotels, hospitality, or student accommodation
• Strong interpersonal and communication skills, including the ability to build and maintain quality relationships
• Experience within a fast-paced, target-driven environment with a strong focus on sales and marketing

Benefits

• Competitive salary with annual discretionary bonus
• 5 weeks' annual leave
• Additional "YuDay" which is a paid day off every year to spend as you wish to support your wellness journey
• Subsidised health care & employee assistance program
• Cycle to work scheme
• Social events and more

So, if you are currently looking to get stuck into an exciting new opportunity where no two days are the same, we would love to hear from you. Click apply now! We can’t wait to meet you.

Compensation

GBP £38,616.00/Yr.

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