At a Glance
- Tasks: Provide friendly customer service and organise fun events for residents.
- Company: Join Yugo, an inclusive employer supporting the LGBTQ+ community.
- Benefits: Competitive pay, annual leave, wellness days, and social events.
- Other info: Flexible hours with potential for permanent position and career growth.
- Why this job: Be part of a vibrant team and make a real difference in student life.
- Qualifications: Great communication skills and a passion for engaging with people.
The predicted salary is between 13 - 13 £ per hour.
This job is with Yugo, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
20 hours per week (Monday, Tuesday, Thursday and Friday 10am - 3pm - occasional weekends required)
12 month fixed term contract (potential of this becoming permanent)
£13 per hour
Central Plymouth
We are looking for a friendly and enthusiastic administrator to join our fantastic team in our state-of-the-art student accommodation in the heart of Plymouth.
As the Sales & Service Associate, you'll be the first port of call for our residents and visitors and use your customer service experience to handle any queries with empathy and professionalism. You will play a key role in our sales and marketing plans, keep our student database up to date and use your creative ideas to organise fun and inclusive student events for our residents.
ResponsibilitiesHere's what you'll do:
- Provide a friendly and professional customer service to students living in the residences
- Provide an effective first response to customer queries, complaints, issues and incidents (e.g. power and water outages, fire alarm evacuations etc.), resolving, escalating and/or seeking support where necessary
- Get involved in sales and marketing activity to ensure the residences are full and all marketing channels have been utilised to their full potential
- Follow and implement all our operating procedures
- Ensure that the safety and welfare of all our residents is always maintained
- Organise and communicate social events for residents
- Manage your health and safety responsibilities as set out in Section 7 of the Health and Safety at Work Etc. Act 1974
Here's what you'll need:
- Great customer service and communication skills, being able to effectively engage with people at all levels
- Be super personable and have a genuine passion for engaging with people
- Ability to be proactive with strong problem-solving skills
- Be really organised and able to manage multiple tasks
- Good working knowledge of MS packages
- Resilience and adaptability, as well as great cultural diversity awareness
Well apart from working with an amazing team of people you will also receive:
- Competitive salary with annual discretionary bonus
- 5 weeks' annual leave
- Additional 'YuDay' which is a paid day off every year to spend as you wish to support your wellness journey
- Subsidised Health care & employee assistant program
- Cycle to work scheme
- Social events and more!
So, if you are currently looking to get stuck into an exciting new opportunity where no two days are the same, we would love to hear from you. Click apply now! We can't wait to meet you.
Service and Sales Assistant in Plymouth employer: Yugo
Yugo in Greater London is an excellent employer, offering a vibrant and supportive work culture that prioritises community engagement and student development. As a Student Ambassador, you'll enjoy flexible working hours that fit around your studies, alongside opportunities for ongoing training and valuable work experience in a friendly team environment. This role not only enhances your communication skills but also allows you to make a meaningful impact within the community.
StudySmarter Expert Advice🤫
We think this is how you could land Service and Sales Assistant in Plymouth
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Yugo and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Yugo and let us see your personality shine through!
We think you need these skills to ace Service and Sales Assistant in Plymouth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Yugo.
Get Familiar with Our Brand:Before applying, take some time to learn about Yugo and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Yugo
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Yugo.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Yugo will surely appreciate.
