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- Tasks: Deliver friendly customer service and support sales initiatives in a vibrant student accommodation.
- Company: Join Yugo, a leading provider of student accommodation in central Norfolk.
- Benefits: Enjoy a competitive salary, generous leave, and well-being support.
- Why this job: Make a difference in students' lives while developing your skills in a dynamic environment.
- Qualifications: Strong communication skills and a passion for engaging with people are essential.
- Other info: Be part of a fun team with regular social events and growth opportunities.
The predicted salary is between 22000 - 30000 £ per year.
Join our dynamic team as a Service and Sales Assistant at Yugo. Based in our state‑of‑the‑art student accommodation in central Norfolk, you'll be the first point of contact for residents and visitors, delivering friendly, professional support while contributing to our sales and marketing initiatives.
Responsibilities
- Provide a friendly and professional customer service to students living in the residences.
- Provide an effective first response to customer queries, complaints, issues and incidents (e.g., power and water outages, fire alarm evacuations), resolving, escalating and/or seeking support where necessary.
- Get involved in sales and marketing activity to ensure the residences are fully occupied and all marketing channels are used to their full potential.
- Follow and implement all operating procedures.
- Ensure the safety and welfare of all residents is always maintained.
- Organise, promote and communicate social events for residents.
- Manage day‑to‑day health and safety responsibilities in accordance with the Health and Safety at Work etc. Act 1974.
Qualifications
- Excellent customer service and communication skills, able to engage with people at all levels.
- Personable and genuine passion for engaging with people.
- Proactive with strong problem‑solving skills.
- Highly organised, able to manage multiple tasks simultaneously.
- Good working knowledge of Microsoft Office.
- Resilience, adaptability, and cultural diversity awareness.
Benefits
- Competitive salary (£26,208 per annum) with an annual discretionary bonus.
- 5 weeks’ annual leave.
- Extra paid day (YuDay) each year to support well‑being.
- Subsidised health care and employee assistance programme.
- Cycle‑to‑work scheme.
- Regular social events and more.
Location
Norwich, United Kingdom
Employment Details
Full-time, Entry level, Sales and Business Development (Hospitality)
Service and Sales Assistant in Norwich employer: Yugo
Contact Detail:
Yugo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service and Sales Assistant in Norwich
✨Tip Number 1
Get to know the company! Research Yugo and its values, so you can show how your personality fits right in. When you walk in for that interview, let them see your genuine passion for engaging with people.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Service and Sales Assistant and role-play your responses. This will help you feel more confident when discussing how you'd handle real-life situations.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed multiple tasks before. Whether it’s juggling events or handling customer queries, demonstrating your ability to stay on top of things will impress the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Service and Sales Assistant in Norwich
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be friendly and approachable in your tone. Remember, this role is all about engaging with people, so show us how you can connect!
Tailor Your Application: Make sure to tailor your application to the Service and Sales Assistant role. Highlight your customer service experience and any relevant skills that match the job description. We love seeing how your background fits with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff and focus on what makes you a great fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be good to go!
How to prepare for a job interview at Yugo
✨Know Your Customer Service Basics
Since the role is all about providing excellent customer service, brush up on your customer service principles. Think of examples where you've successfully resolved issues or helped someone out. This will show that you can handle the responsibilities of being the first point of contact.
✨Show Your Sales Savvy
Get familiar with basic sales techniques and think about how you can contribute to marketing initiatives. Be ready to discuss any previous experience you have in sales or how you would approach promoting events and filling vacancies in the residences.
✨Demonstrate Problem-Solving Skills
Prepare to share specific examples of how you've tackled problems in the past. The interviewers will want to see that you can think on your feet and handle unexpected situations, especially when it comes to health and safety concerns.
✨Be Personable and Engaging
This role requires a genuine passion for engaging with people. Practice your communication skills and be ready to showcase your personality during the interview. A friendly, approachable attitude will go a long way in making a great impression.
