At a Glance
- Tasks: Lead and mentor a team to ensure smooth operations in student housing.
- Company: Join a modern student accommodation provider in Kingston-upon-Thames.
- Benefits: Enjoy competitive salary, wellness days, and subsidised healthcare.
- Other info: Dynamic role with opportunities for social events and career growth.
- Why this job: Make a real difference in students' lives while developing your leadership skills.
- Qualifications: Experience in hospitality or student accommodation with strong communication skills.
The predicted salary is between 38616 - 38616 £ per year.
Job Overview
Location
Kingston-upon-Thames, UK
Schedule
40 hours per week (Monday - Friday 9am - 5pm, with weekend work required during check in/out weekends)
Salary
We are currently on the lookout for an experienced Residence Manager to join the team in our state‑of‑the‑art purpose‑built student housing located in Kingston‑upon‑Thames with 117 beds.
Responsibilities
- Use your upbeat, outgoing personality to lead, mentor and guide the team to ensure that the student space is running smoothly.
- Take full responsibility of the budget and P&L, and the financial performance of the student space.
- Manage costs and maximize profit for the property.
- Follow up on all sales opportunities and ensure the student space is at capacity through short‑term and long‑term lets.
- Maintain high standards of property presentation through regular inspections.
- Handle complaints and provide excellent customer service to students.
- Ensure core operating procedures for safety, security, compliance, and building management are adhered to.
- Develop relationships with local universities and suppliers.
- Manage health and safety responsibilities as per Health and Safety at Work Act 1974.
- Act as responsible person for water hygiene and ensure compliance with the Yugo Water Hygiene Management Plan.
Qualifications
- Relevant experience running a residence within hotels, hospitality, or student accommodation.
- Strong interpersonal and communication skills, including the ability to build and maintain quality relationships.
- Experience in a fast‑paced, target‑driven environment with a strong focus on sales and marketing.
Benefits
- Competitive salary with annual discretionary bonus.
- 5 weeks' annual leave.
- Paid “Yu Day” for wellness.
- Subsidised health care and employee assistance programme.
- Cycle to work scheme.
- Social events.
- #J-18808-Ljbffr
StudySmarter Expert Advice🤫
We think this is how you could land Residence Manager in Kingston upon Thames
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Yugo. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Yugo
Don't be shy about reaching out to Yugo directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Residence Manager in Kingston upon Thames
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Yugo and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Yugo
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
